OCLC QuestionPoint

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  • Oriented toward cooperatives and consortia
  • Integrated e-mail
  • Cooperative knowledge base
  • Survey capability
  • Session transcripts
  • Outsourcing available (through 24/7 Reference Cooperative)


No pricing information is available at this time.

Libraries, Consortia & Others Using This Software

Literature/Case Studies From Institutions

  • Truelson, J.A. (2004) "Partnering on Virtual Reference Using QuestionPoint: Guidelines for Collaboration between Academic Libraries in Australia/New Zealand and the US." Australian Academic & Research Libraries, 35(4), 301-8.
  • Markgren, S., Ascher, M.T. and S.J. Crow. (2004) "Asked and Answered-Online: How Two Medical Libraries Are Using OCLC's QuestionPoint to Answer Reference Questions." Medical Reference Services Quarterly, 23(1), 13-28.
  • Wanserski, J. (2003) "From AskWendt Live to QuestionPoint: A Chronology of the Development of a Persistently Virtual Reference Product and Service." Internet Reference Services Quarterly, 8(1/2), 71-94.
  • O'Leary, Mick. (2003) "QuestionPoint Fortifies Libraries in Internet Age." Online, 27(3), 70-72.
  • Quint, B.E. (2002) "QuestionPoint marks new era in virtual reference." Information Today, 19(7), 50,54.

User Reviews/Opinions Of This Software

There are no reviews/opinions of the software at this time.

For more information, please see the vendor site.