Services in a Multi-lingual Environment

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Contents

Success Stories

Tips for Providing Quality Services

Promoting Services

  • In New South Wales (Australia) the Working Group on Multicultural Library Services has been very successful with their promotional campaign, featuring billboards, signs on buses, postcards etc. in community languages. The group also has promotional banners which the member libraries can borrow to promote their collections and activities.
  • The State Library of New South Wales in cooperation with the Working Group has developed a generic text to describe library services to our Culturally and Linguistically Diverse Communities, this text is translated into more than 30 languages.
  • The State Library of Queensland has just launched a new publication "Welcoming Places" It outlines the State Library of Queensland’s Listen Here! project where five libraries worked creatively to develop successful strategies for improving library services to the Indigenous Aboriginal and Torres Strait Islander communities. Its purpose is to provide a tool kit with practical examples for public librarians of how to improve services to these target groups. There is an accompanying mailing list QATSILS which provides more opportunities for networking in this area.

Collection Development

  • The Multicultural Purchasing Cooperative locates and purchases materials in Languages Other than English (LOTE) on behalf of NSW public libraries. In addition to coordinating purchases, the Cooperative also coordinates the cataloguing and end processing of materials.

Blogs/Websites to Watch

  • MyLanguage is an electronic multicultural library service that enhances access to online information resources for culturally and linguistically diverse CALD individuals and community groups.

Specific Blog Posts/Articles to Check Out

New Immigrants [http://www.skokienet.org/american/index.html#Ethnic is an innovative multilingual Internet website, developed by Skokie Public Library Reference librarians. Our goal is to provide helpful information for recent immigrants. As New Americans move into the community, we are developing websites with useful links for specific ethnic groups. Chinese http://www.skokienet.org/skokienet.now/american/groups/chinese/ Filipino http://www.skokienet.org/american/groups/filipino/filipino.html Indian http://www.skokienet.org/american/groups/indian/ Korean http://www.skokienet.org/american/groups/korean/index.htm Russian http://www.skokienet.org/american/groups/russian/index.htm

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