Online Reference

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(Software We Like for IM Reference)
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*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
 
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
 
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
 
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
 +
** Update: [http://www.meebo.com/support/article/175/ Meebo Messenger] is shutting down July 11th, 2012
 
*[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
 
*[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
 
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
 
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

Revision as of 13:35, 19 June 2012

Contents

Libraries Using Virtual Reference Services

You can also check out the LISWiki's List of libraries providing virtual reference services for a list of libraries providing Virtual Reference services of all kinds.


Software We Like for IM Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

  • Trillian - Multiple network program (Recommended by Meredith)
  • Pidgin - Open Source, multiple network (Recommended by Meredith)
  • Fire - Open Source, Mac, multiple network (Recommended by Aaron)
  • Adium - Open Source, Mac, multiple networks (Recommended by Aaron)
  • Meebo - Multiple network, web-based interface (Recommended by Jon)
    • Also: Meebo me! is a widget that lets people chat at you directly through your web site.
    • Update: Meebo Messenger is shutting down July 11th, 2012
  • Miranda - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (Recommended by Steven)
  • Web-Based Instant Messengers: A Mini-Guide - listing of 12 web-based IM options
  • Libraryh3lp - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (Recommended by Susan)
  • LiveZilla - Personalisable widget with Windows client software. Offline chat requests are sent via email. Free! (Recommended by Tom)
  • RefChatter Altarama (vendor for LibraryH3lp)

Software for SMS Reference

  • Google SMS
  • Altarama's Reference by SMS
  • AIM Hack: Your users can:
    • Send a message to 246246 (AIMAIM)
    • Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
      • For example:
      • send anytownlibrarychat what are yr hours?
    • From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
    • Standard messaging rates will apply
  • Text a Librarian, Powered by Mosio - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies. Used by single branch libraries or multi-library cooperatives.
  • LibraryH3lp Twilio SMS Gateway - Patrons text a phone number, not a short code/keyword combination. US phone numbers only; international texts can be received and sent. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Android SMS Gateway - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code/keyword combination. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Google Voice Gateway - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code/keyword combination. Librarian respond via IM as with other LibraryH3lp questions.
  • Upside Wireless is an SMS gateway company used by UCLA Libraries
  • Twilio Provides US phone numbers and APIs for developers to use in creating their own applications. Libraries with programming resources available could roll their own SMS service.

Software We Like for Online VoIP, Video or Co-Browsing Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

Online Reference Assistance, AKA Virtual reference

For a working definition see LIS Wiki Virtual Reference

For guidelines, see ACRL Virtual Reference Guidelines

For "Best Practices," see Library Success: Online Reference wiki includes international list of libraries providing online reference service.

Online Reference Providers (Software and Outsourcing)

Easy Screen-Capture Technology

Jing

Jing, a Techsmith product, allows you to make quick videos on the fly. It is easy to initiate and produce a recording to be uploaded on a Screecast.com account. Although Jing doesn't offer much in the way of editing capabilities, it works really well for e-mail reference and reference via chat. Instead of typing instructions out, show them with a quick screencast. Also, you can easily import the file into Camtasia (also a Techsmith product) and do some editing from there. For more information, visit http://www.techsmith.com/jing/.


Reference Management Technology

  • Collegial Reference" communicatiing amoung colleagues:
    • Google sites If your institution doesn't have an intranet readily available, Google sites is a easy way to create a private site for sharing between colleages. News, policies, login details for technology can be centralized using a very easy interface that those without any technical affinity can use.

Blogs/Websites to Watch


Specific Blog Posts/Articles to Check Out


Resources for IM Reference Training

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