Online Reference

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= Software for SMS Reference =
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== Libraries Using Virtual Reference Services ==
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* [[Libraries Using IM Reference]] - organized geographically - please add your library to this list first if you're offering IM reference as it is the definitive list.
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** [[Libraries Using Specific Types of Software for Embedded Chat]]
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* [[Libraries Offering SMS Reference Services]]
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* [[Libraries Offering VoIP or Video Reference]]
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You can also check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.
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== Software We Like for IM Reference ==
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''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
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*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
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*[http://www.pidgin.im/ Pidgin]  - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'')
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*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
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*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
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*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
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** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
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** Update: [http://www.meebo.com/support/article/175/ Meebo Messenger] is shutting down July 11th, 2012
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*[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
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*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
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*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')
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*[http://www.livezilla.net LiveZilla] - Personalisable widget with Windows client software. Offline chat requests are sent via email. Free! (''Recommended by [[User:tom.pasley|Tom]]'')
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*[http://www.altarama.com/page/RefChatter.aspx RefChatter] Altarama (vendor for LibraryH3lp)
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== Software for SMS Reference ==
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*[http://www.google.com/sms/ Google SMS]
 
*[http://www.google.com/sms/ Google SMS]
 
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
 
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
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**Standard messaging rates will apply
 
**Standard messaging rates will apply
 
*[http://www.textalibrarian.com Text a Librarian, Powered by Mosio] - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies.  Used by single branch libraries or multi-library cooperatives.
 
*[http://www.textalibrarian.com Text a Librarian, Powered by Mosio] - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies.  Used by single branch libraries or multi-library cooperatives.
*[http://libraryh3lp.blogspot.com/2009/03/sms-gateway-released.html LibraryH3lp Android SMS Gateway] - Library provides the Google Android phone and creates a gateway using LibraryH3lp.  Patrons text a phone number, not a short code.  Text messages can be flexibly routed and transferred among librarians.
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*[http://libraryh3lp.blogspot.com/2010/06/super-cool-new-sms-gateway-twilio.html LibraryH3lp Twilio SMS Gateway] - Patrons text a phone number, not a short code/keyword combination.  US phone numbers only; international texts can be received and sent.  Text messages can be flexibly routed and transferred among librarians.
*[http://libraryh3lp.blogspot.com/2009/08/google-voice-sms-gateway.html LibraryH3lp Google Voice Gateway] - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
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*[http://libraryh3lp.com/docs/sms-gateway-android.html LibraryH3lp Android SMS Gateway] - Library provides the Google Android phone and creates a gateway using LibraryH3lp.  Patrons text a phone number, not a short code/keyword combination.  Text messages can be flexibly routed and transferred among librarians.
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*[http://libraryh3lp.com/docs/sms-gateway-google-voice.html LibraryH3lp Google Voice Gateway] - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code/keyword combination. Librarian respond via IM as with other LibraryH3lp questions.
 
*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries
 
*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries
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*[http://www.twilio.com/ Twilio] Provides US phone numbers and APIs for developers to use in creating their own applications.  Libraries with programming resources available could roll their own SMS service.
  
= Software We Like for IM Reference =
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== Software We Like for Online VoIP, Video or Co-Browsing Reference ==
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
+
  
*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
 
*[http://gaim.sourceforge.net/ Gaim]  - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
 
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
 
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
 
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
 
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
 
*[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
 
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
 
*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')
 
 
= Software We Like for Other Types of Online Reference =
 
 
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
 
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''
  
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*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']
 
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']
  
= Libraries Using Virtual Reference Services =
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==Online Reference Assistance, AKA Virtual reference==
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For a working definition see [http://liswiki.org/wiki/Virtual_reference LIS Wiki Virtual Reference]
  
Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.
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For guidelines, see [http://www.ala.org/ala/mgrps/divs/acrl/events/elearning/courses/VirtualReference.cfm ACRL Virtual Reference Guidelines]
  
== Libraries Offering SMS Reference Services ==
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For "Best Practices," see [http://www.libsuccess.org/index.php?title=Online_Reference Library Success: Online Reference] wiki includes international list of libraries providing online reference service.  
*[http://library.alliant.edu/screens/ask_a_librarian.html Alliant International University (CA)]: Uses Google Voice (send SMS to 707-968-7542)
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*[http://www.library.american.edu/ask/im.html American University Library (DC)]: Uses Google Voice (send SMS to 571-766-6349)
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*[http://www.baylor.edu/lib/ask Baylor University Libraries (TX) ] - Uses Google Voice
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*[http://vrlplus.cb.docutek.com/depaullaw/vrl_entry.asp DePaul University College of Law Library (IL)] - Uses Google Voice (SMS to 773-980-6894)
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*[http://library.fuqua.duke.edu/askus.htm Duke University Business Library (NC)] - Uses Google Voice (SMS to 919-627-7842)
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*[http://library.duke.edu/divinity/help/askalibrarian.html Duke University Divinity Library (NC)] - Uses Google Voice (SMS to 919-289-9348)
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*[http://library.elmhurst.edu/library-information/reference-services/smstext-a-reference-question Elmhurst College Library (IL)] - Uses Google Voice (SMS to 630-384-9409)
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*[http://www.framingham.edu/henry-whittemore-library/how-do-i-tutorials/ask-a-librarian.html Framingham State College Library (MA)] - Uses MyInfoQuest (SMS to 309-222-7740)
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*[http://www.lib.ncsu.edu/libref North Carolina State State University Libraries (NC)] - Uses Google Voice (SMS to 919-627-8031)
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*[http://library.neiu.edu/ask.html Northeastern Illinois University Library (IL)] - Uses Google Voice (SMS to 773-442-2758)
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*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (FL)] - Uses Google Voice (send SMS to 407-574-1146)
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*[http://library.sbcc.edu/contact.html Santa Barbara City College Library (CA)] - Uses Google Voice (send SMS to 805-699-5874)
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*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University Library (LA)] - Uses Altarama (SMS to 985-956-0589)
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*[http://library.stfranciscollege.edu/text.htm St. Francis College Library (NY)] - Uses Google Voice (SMS to 347-471-0696)
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*[http://www.kslib.info/ask.html State Library of Kansas (KS)] - Uses Google Voice (send SMS to 785-256-0733)
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*[http://www.tscpl.org/ask/ Topeka-Shawnee County Public Library (KS)] - Uses Google Voice (send SMS to 785-274-9494)
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*[http://www.library.uni.edu/ask-us-research-help University of Northern Iowa (IA)] - Uses Google Voice (send SMS to 319-242-1508)
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*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia Libraries (VA)] - Uses Upside Wireless' Virtual SMS (send SMS to 434-260-1882)
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*[http://www.utcourts.gov/lawlibrary/contact/ Utah State Law Library (UT)] - Uses Google Voice (send SMS to 801-432-0898)
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=== Libraries Offering SMS by AIM Hack ===
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===Online Reference Providers (Software and Outsourcing)===
*[http://www.adrian.edu/library/help/ask.php Adrian College Library (MI)]
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* [http://www.atg.com/en/products-services/optimization/live-help/?refId=is ATG LiveHelp]- Generic help desk platform
*[http://www.ahml.info/contact+us Arlington Heights Memorial Library (IL)]
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*[http://questionpoint.org/ QuestionPoint] OCLC platform specific to library reference service
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries (NY)]
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*[http://www.tutor.com/ Tutor.com] Tutoring platform
*[http://www.bsu.edu/library/askalibrarian/ Ball State University (IN)]
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*[http://www.altarama.com/page/VRLplus.aspx Altarama VRLplus] platform specific to library reference service
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University Library (RI)]
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*[http://www.butler.edu/library/ask Butler University Library (IN)]
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*[http://www.butler.edu/library/ask Butler University Science Library (IN)]
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*[http://library.csumb.edu/site/x15988.xml California State University-Monterey Bay (CA)]
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*[http://spinner.cofc.edu/~library/services/text_librarian.html College of Charleston Library (SC)]
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*[http://www.cod.edu/library/research/askalib.htm College of DuPage Library (IL)]
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*[http://library.clcillinois.edu/help.cfm College of Lake County Library (IL)]
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*[http://www.dowling.edu/library/services/aska.html Dowling College Library (NY)]
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*[http://library.duke.edu/services/ask/ Duke University Library (NC)]
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*[http://www.mclibrary.duke.edu/services/refform.html Duke University Medical Center Library (NC)]
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*[http://www.ecu.edu/cs-lib/reference/ask_a_librarian.cfm East Carolina University Library (NC)]
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*[http://www.fairfield.edu/library/lib_askalibrarian.html Fairfield University Library (CT)]
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*[http://www.gcc.mass.edu/library/ask.html#Text Greenfield Community College Library (MA)]
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*[http://www.harford.edu/Library/popupcalltext.htm Harford Community College Library (MD)]
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*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale Public Library (IL)]
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*[http://library.hccs.edu/learn_how/askalib.php Houston Community College Library (TX)]
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*[http://library.iit.edu/ask/ Illinois Institute of Technology Library (IL)]
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*[http://www.iusb.edu/~libg/services/gethelp.shtml Indiana University-South Bend Library (IN)]
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*[http://www.lib.ksu.edu/reference/vref/ Kansas State University Library (KS)]
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*[http://library.lmu.edu/get_help.htm Loyola Marymount University Library (CA)]
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*[http://www.marygrove.edu/library/refservices.asp#IM Marygrove College Library (MI)]
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*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library (HI)]
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*[http://www.lib.muohio.edu/askus/ Miami University Library (OH)]
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*[http://www.mid.muohio.edu/library/contactus.htm Miami University-Middletown Library (OH)]
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*[http://www.newprovidencelibrary.org/index.php?option=com_content&view=category&layout=blog&id=51&Itemid=103 New Providence Memorial Library (NJ)]
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*[http://libraries.psu.edu Penn State University Libraries (PA)]
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*[http://library.pepperdine.edu/services/ask/text.html Pepperdine University Library (CA)]
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*[http://library.samford.edu/service/askalib.html Samford University Library (AL)]
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*[http://library.albany.edu/help/im State University of New York-Albany Library (NY)]
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*[http://www.plattsburgh.edu/library/chat.php State University of New York-Plattsburgh Library (NY)]
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*[http://www3.saintmarys.edu/library/get-help St. Mary College Library (IN)]
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*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library (AU)]
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*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library (TX)]
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*[http://library.ucmo.edu/blog2/?p=171 University of Central Missouri Library (MO)]
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*[http://library.uco.edu/ask/textus.cfm University of Central Oklahoma Library (OK)]
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*[http://www2.lib.udel.edu/ref/askalib/ University of Delaware Library (DE)]
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*[http://www.libs.uga.edu/chat/ University of Georgia Library (GA)]
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*[http://www.library.illinois.edu/askus/ University of Illinois Library (IL)]
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*[http://www.lib.uiowa.edu/contact/ask/liveref.html University of Iowa Library (IA)]
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*[http://www.lib.uiowa.edu/hardin/contact.html University of Iowa Library for the Health Sciences (IA)]
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*[http://www.lib.ku.edu/askalibrarian/ University of Kansas Library (KS)]
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*[http://aok.lib.umbc.edu/askus/# University of Maryland-Baltimore County Library (MD)]
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*[http://www.lib.umd.edu/ENGIN/contact.html University of Maryland Engineering Library (MD)]
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*[http://www.umuc.edu/library/help/instantmessage.shtml University of Maryland-University College (MD)]
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*[http://www.d.umn.edu/lib/askus/index.htm University of Minnesota-Duluth Library (MN)]
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*[http://www.morris.umn.edu/library/askalib.php University of Minnesota-Morris Library (MN)]
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*[http://www.library.unh.edu/reference/gethelp.shtml University of New Hampshire Library (NH)]
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*[http://www.usc.edu/libraries/services/ask_a_librarian/ University of Southern California Library (CA)]
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*[http://zsr.wfu.edu/services/information/text.html Wake Forest University Library (NC)]
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*[http://www.wclibrary.info/ask/text.asp Washington-Centerville Public Library (OH)]
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=== Libraries Using Mosio's Text a Librarian ===
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==Easy Screen-Capture Technology==
*[http://www.adalib.org/services/adult/askit Ada Community Library – Boise, ID]
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*[http://library.agnesscott.edu/help/askalib.htm Agnes Scott College - McCain Library - Decatur, GA]
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*[http://www.atlantic.edu/library/askLibrarian.htm Atlantic Cape Community College – William Spangler Library – Mays Landing, NJ]
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*[http://www.cityofbeaverdam.com/egov/docs/1257881021401.htm Beaver Dam Community Library - Beaver Dam, WI]
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*[http://www.bc.edu/libraries/help/howdoi/howto/textus.html Boston College - University Libraries - Boston, MA]
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*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA]
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*[http://library.csun.edu/Library_Services/TALFAQ.html California State University, Northridge – Oviatt Library – Northridge, CA]
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*[http://www.cslibrary.org/ask.html Carol Stream Public Library – Carol Stream, IL]
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*[http://library.carr.org/find_books_more/txtlibrarian.asp Carroll County Public Library – New Windsor, MD]
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*[http://www.chapinlibrary.org/Text%20us!.htm Chapin Memorial Library – Myrtle Beach, SC]
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*[http://sites.slicker.com/ccpl/default.asp Charleston County Public Library - Charleston, SC]
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*[http://csbsjulibrary.blogspot.com/2010/01/text-message-us-your-reference.html College of St. Benedict / Saint Johns University - St. Joseph, MN]
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*[http://csuplibrary.wordpress.com/2009/08/31/need-info-have-a-mobile-phone-text-a-librarian/ Colorado State University, Pueblo – University Library – Pueblo, CO]
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*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY]
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*[http://www3.davidson.edu/cms/x36803.xml Davidson College – E.H. Little Library – Davidson, NC]
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*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX]
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*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]
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*[http://www.sites.duq.edu/library/services/textalibrarian.shtml Duquesne University - Gumberg Library - Pittsburgh, PA]
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*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library - Baton Rouge, LA]
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*[http://www.evpl.org/askevpl/ Evansville-Vanderburgh Public Library – Evansville, IN]
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*[http://www.falmouthpubliclibrary.org/?/reference/ Falmouth Public Library - Falmouth, MA]
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*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University – University Libraries – Boca Raton, FL]
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*[http://libwww.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=102 Free Library of Philadelphia, Philadelphia, PA]
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*[http://www.geneva.lib.il.us/textus Geneva Public Library - Geneva, IL]
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*[http://www.hplct.org/text-a-librarian.shtm Hartford Public Library - Hartford, CT]
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*[http://www.haverhillpl.org/Services/askalibrarian.html#hours Haverhill Public Library - Haverhill, MA]
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*[http://www.mypubliclibrary.com/contact/askmylib.html Henderson District Public Libraries – Henderson, NV]
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*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University-Purdue University Indianapolis - University Library - Indianapolis, IN]
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*[http://www.library.kent.edu/page/10112#157239 Kent State University – University Libraries – Kent, OH]
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*[http://www.lacrosselibrary.org/ask.asp La Crosse Public Library - La Crosse, WI]
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*[http://www.lunet.edu/lib/ask-a-librarian.htm Langston University – University Libraries – Langston, OK]
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*[http://libguides.luc.edu/needhelp Loyola University of Chicago – Cudahy Library – Chicago, IL]
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*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY]
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*[http://www.mhl.org/ask/sms.htm Memorial Hall Library – Andover, MA]
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*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College - College Libraries – Middlebury, VT]
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*[http://www.molinelibrary.com/text.html Moline Public Library – Moline, IL]
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*[http://blogs.miis.edu/gsipm/2009/11/04/question-text-the-miis-librarian/ Monterey Institute of International Studies - William Tell Coleman Library - Monterey, CA]
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*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA]
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*[http://www.npl.org/Pages/Collections/textus.html Newark Public Library – Newark, NJ]
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*[http://www.ouachita.lib.la.us/TAL.htm Ouachita Parish Public Library – Monroe, LA]
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*[http://www.pasadena.edu/library/text.cfm Pasadena City College - Shatford Library – Pasadena, CA]
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*[http://lib.pstcc.edu/askref Pellissippi State Technical Community College – Campus Library – Knoxville, TN]
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*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL]
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*[http://www.pointpark.edu/Academics/AcademicSupport/Library Point Park University – University Library – Pittsburgh, PA]
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*[http://www.princeton.lib.nj.us/reference/askalibrarian.html#text Princeton Public Library – Princeton, NJ]
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*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH]
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*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY]
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*[http://www.sjlibrary.org/services/reference/texting.htm San Jose Public Library - San Jose, CA]
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*[http://www.sjlibrary.org/services/reference/texting.htm San Jose State University - University Library - San Jose, CA]
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*[http://146.74.224.231/archives/2009/08/have_a_question_1.html Santa Clara County Public Libraries – Santa Clara, CA]
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*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library -  Santa Clara, CA]
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*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University - Heafey Law Library – Santa Clara, CA]
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*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University - University Library – Seattle, WA]
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*[http://www.sckans.edu/library/textLibrarian.htm Southwestern College – Deets Library – Winfield, KS]
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*[http://www.swosu.edu/library/infoservices/reference/ Southwestern Oklahoma State University – Al Harris Library – Weatherford, OK]
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*[http://spfldcol.libguides.com/textinghelp Springfield College - Babson Library - Springfield, MA]
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*[http://www.stcharleslibrary.org/research/helpindex.htm St. Charles Public Library – St. Charles, IL]
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*[http://bayoureference.blogspot.com/2009/09/text-librarian-free-service.html Terrebonne Parish Library System - Houma, LA]
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*[http://cooklibrary.towson.edu/spotlight/askcook.cfm Towson University – Cook Library – Towson, Maryland]
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*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffitt Libraries – Berkeley, CA]
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*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California Berkeley - Kresge Engineering Library - Berkeley, CA]
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*[http://ucmercedlibrary.info/ask-a-librarian/ University of California Merced - Library - Merced, CA]
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*[http://library.umd.umich.edu/services/ask.html#tal University of Michigan - Dearborn - Mardigian Library - Dearborn, MI]
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*[http://library.umkc.edu/textalibrarian University of Missouri, Kansas City – University Libraries – Kansas City, MO]
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*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV]
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*[http://refchat.library.upenn.edu/ University of Pennsylvania - Libraries: Main, Lippincott & Biomedical - Philadelphia, PA]
+
*[http://www.stthom.edu/Public/index.asp?page_ID=4669 University of St. Thomas - Doherty Library - Houston, TX]
+
*[http://www.wagner.edu/library/text Wagner College - Horrmann Library - Staten Island, NY]
+
*[http://chengextra.blogspot.com/2009/08/askcheng-text-messaging-service-now.html William Paterson University – Cheng Library – Wayne, NJ]
+
*[http://www.library.yale.edu/reference/asklive/index.html Yale University - University Libraries - New Haven, CT]
+
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]
+
  
== Libraries Using Skype Reference ==
+
===Jing===
*[http://www.framingham.edu/henry-whittemore-library/how-do-i-tutorials/ask-a-librarian.html Framingham State College Library (MA)]
+
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Library (OH)]
+
*[http://www.taylor.edu/academics/library/about-the-library/ask.shtml Taylor University Library (IN)]
+
*[http://library.uncg.edu/depts/ref/askalib/skype.asp University of North Carolina-Greensboro Library (NC)]
+
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo Library (ON)]
+
  
== Libraries Using IM Reference ==
+
Jing, a Techsmith product, allows you to make quick videos on the fly. It is easy to initiate and produce a recording to be uploaded on a Screecast.com account.  Although Jing doesn't offer much in the way of editing capabilities, it works really well for e-mail reference and reference via chat.  Instead of typing instructions out, show them with a quick screencast.  Also, you can easily import the file into Camtasia (also a Techsmith product) and do some editing from there.  For more information, visit http://www.techsmith.com/jing/.
[[Libraries Using IM Reference|This section now has its own page.]]
+
----
 +
 
 +
==Reference Management Technology==
 +
 
 +
 
 +
*'''Reference Management, Statistics Software, and Ways to Measure Reference Interactions''':
 +
**[http://www.desktracker.com/ Desk Tracker by Compendium]
 +
**[http://www.gimlet.us/ Gimlet]
 +
**[http://code.google.com/p/libstats/ Libstats] PHP/mysql open source program
 +
**[http://www.altarama.com/page/RefTracker.aspx RefTracker by Altamara]  
 +
***[http://www.altarama.com/page/DeskStats.aspx Desk Stats by Altarama]
 +
**[http://www.sitescripter.com/main/index.php SiteScripter]
 +
**[http://www.zoho.com/creator/ ZOHO Creator] 2 apps for free
 +
***See [http://oedb.org/blogs/ilibrarian/2007/reference-statistics-with-zoho-creator/ iLibrarian Reference Statistics with ZOHO Creator]
 +
**[http://www.dom.edu/library/READ/presandpub.html Reference Effort Assessment Data] A method developed by Bella Karr Gerlich to collective qualitative data on reference interactions.
 +
 
 +
*'''Collegial Reference" communicatiing amoung colleagues''':
 +
**[http://sites.google.com/?hl=en&tab=w3 Google sites] If your institution doesn't have an intranet readily available, Google sites is a easy way to create a private site for sharing between colleages. News, policies, login details for technology can be centralized using a very easy interface that those without any technical affinity can use.
 +
 
 +
== Blogs/Websites to Watch ==
  
= Blogs/Websites to Watch =
 
 
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
 
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
 
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
 
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
Line 207: Line 99:
 
*[http://libraryh3lp.blogspot.com/ Library H3lp]
 
*[http://libraryh3lp.blogspot.com/ Library H3lp]
  
= Specific Blog Posts/Articles to Check Out =
+
 
 +
== Specific Blog Posts/Articles to Check Out ==
 +
 
 
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
 
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
 
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
 
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
Line 223: Line 117:
 
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html  Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
 
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html  Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
 
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
 
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan.  Featured in ''KnowledgeQuest'', Jan/Feb 2005.
+
*[http://www.ala.org/ala/mgrps/divs/aasl/aaslpubsandjournals/knowledgequest/kqwebarchives/v33/333houghton.cfm Virtual Reference @ Your Library] by Sarah Houghton-Jan.  Featured in ''KnowledgeQuest'', Jan/Feb 2005.
 
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
 
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
 
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
 
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
Line 235: Line 129:
 
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries.  Volume: 13 Issue: 4, 2006   
 
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries.  Volume: 13 Issue: 4, 2006   
  
= Resources for IM Reference Training =
+
 
 +
== Resources for IM Reference Training ==
 +
 
 
*[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.
 
*[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.
 +
 +
  
 
[[Category:Technology]]
 
[[Category:Technology]]
 
[[Category:Reference Services and Information Literacy]]
 
[[Category:Reference Services and Information Literacy]]
 
[[Category:Online Reference]]
 
[[Category:Online Reference]]

Revision as of 13:35, 19 June 2012

Contents

Libraries Using Virtual Reference Services

You can also check out the LISWiki's List of libraries providing virtual reference services for a list of libraries providing Virtual Reference services of all kinds.


Software We Like for IM Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

  • Trillian - Multiple network program (Recommended by Meredith)
  • Pidgin - Open Source, multiple network (Recommended by Meredith)
  • Fire - Open Source, Mac, multiple network (Recommended by Aaron)
  • Adium - Open Source, Mac, multiple networks (Recommended by Aaron)
  • Meebo - Multiple network, web-based interface (Recommended by Jon)
    • Also: Meebo me! is a widget that lets people chat at you directly through your web site.
    • Update: Meebo Messenger is shutting down July 11th, 2012
  • Miranda - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (Recommended by Steven)
  • Web-Based Instant Messengers: A Mini-Guide - listing of 12 web-based IM options
  • Libraryh3lp - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (Recommended by Susan)
  • LiveZilla - Personalisable widget with Windows client software. Offline chat requests are sent via email. Free! (Recommended by Tom)
  • RefChatter Altarama (vendor for LibraryH3lp)

Software for SMS Reference

  • Google SMS
  • Altarama's Reference by SMS
  • AIM Hack: Your users can:
    • Send a message to 246246 (AIMAIM)
    • Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
      • For example:
      • send anytownlibrarychat what are yr hours?
    • From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
    • Standard messaging rates will apply
  • Text a Librarian, Powered by Mosio - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies. Used by single branch libraries or multi-library cooperatives.
  • LibraryH3lp Twilio SMS Gateway - Patrons text a phone number, not a short code/keyword combination. US phone numbers only; international texts can be received and sent. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Android SMS Gateway - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code/keyword combination. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Google Voice Gateway - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code/keyword combination. Librarian respond via IM as with other LibraryH3lp questions.
  • Upside Wireless is an SMS gateway company used by UCLA Libraries
  • Twilio Provides US phone numbers and APIs for developers to use in creating their own applications. Libraries with programming resources available could roll their own SMS service.

Software We Like for Online VoIP, Video or Co-Browsing Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

Online Reference Assistance, AKA Virtual reference

For a working definition see LIS Wiki Virtual Reference

For guidelines, see ACRL Virtual Reference Guidelines

For "Best Practices," see Library Success: Online Reference wiki includes international list of libraries providing online reference service.

Online Reference Providers (Software and Outsourcing)

Easy Screen-Capture Technology

Jing

Jing, a Techsmith product, allows you to make quick videos on the fly. It is easy to initiate and produce a recording to be uploaded on a Screecast.com account. Although Jing doesn't offer much in the way of editing capabilities, it works really well for e-mail reference and reference via chat. Instead of typing instructions out, show them with a quick screencast. Also, you can easily import the file into Camtasia (also a Techsmith product) and do some editing from there. For more information, visit http://www.techsmith.com/jing/.


Reference Management Technology

  • Collegial Reference" communicatiing amoung colleagues:
    • Google sites If your institution doesn't have an intranet readily available, Google sites is a easy way to create a private site for sharing between colleages. News, policies, login details for technology can be centralized using a very easy interface that those without any technical affinity can use.

Blogs/Websites to Watch


Specific Blog Posts/Articles to Check Out


Resources for IM Reference Training

Personal tools
Namespaces

Variants
Actions
Navigation
Toolbox