Online Reference

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(Libraries Using Virtual Reference Services)
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* [[Libraries Offering Skype Reference]]
 
* [[Libraries Offering Skype Reference]]
  
== Libraries Offering SMS Reference Services ==
 
*[http://library.alliant.edu/screens/ask_a_librarian.html Alliant International University (CA)]: Uses Google Voice (send SMS to 707-968-7542)
 
*[http://www.library.american.edu/ask/im.html American University Library (DC)]: Uses Google Voice (send SMS to 571-766-6349)
 
*[http://www.baylor.edu/lib/ask Baylor University Libraries (TX)] - Uses Google Voice (send SMS to 254-275-4340)
 
*[http://www.lib.byu.edu/ask.php Brigham-Young University Library (UT)] - Uses Google Voice (send SMS to 801-610-9024)
 
*[http://vrlplus.cb.docutek.com/depaullaw/vrl_entry.asp DePaul University College of Law Library (IL)] - Uses Google Voice (SMS to 773-980-6894)
 
*[http://library.fuqua.duke.edu/askus.htm Duke University Business Library (NC)] - Uses Google Voice (SMS to 919-627-7842)
 
*[http://library.duke.edu/divinity/help/askalibrarian.html Duke University Divinity Library (NC)] - Uses Google Voice (SMS to 919-289-9348)
 
*[http://library.elmhurst.edu/library-information/reference-services/smstext-a-reference-question Elmhurst College Library (IL)] - Uses Google Voice (SMS to 630-384-9409)
 
*[http://www.framingham.edu/henry-whittemore-library/how-do-i-tutorials/ask-a-librarian.html Framingham State College Library (MA)] - Uses MyInfoQuest (SMS to 309-222-7740)
 
*[http://www.ham.muohio.edu/library/phone Miami University-Hamilton Library (OH)] - Uses Google Voice (SMS to 513-360-8398)
 
*[http://www.lib.ncsu.edu/libref North Carolina State State University Libraries (NC)] - Uses Google Voice (SMS to 919-627-8031)
 
*[http://library.neiu.edu/ask.html Northeastern Illinois University Library (IL)] - Uses Google Voice (SMS to 773-442-2758)
 
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (FL)] - Uses Google Voice (send SMS to 407-574-1146)
 
*[http://library.reed.edu/index.html Reed College Library (OR)] - Uses Google Voice (send SMS to 707-733-3542)
 
*[http://library.sbcc.edu/contact.html Santa Barbara City College Library (CA)] - Uses Google Voice (send SMS to 805-699-5874)
 
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University Library (LA)] - Uses Altarama (SMS to 985-956-0589)
 
*[http://library.stfranciscollege.edu/text.htm St. Francis College Library (NY)] - Uses Google Voice (SMS to 347-471-0696)
 
*[http://www.kslib.info/ask.html State Library of Kansas (KS)] - Uses Google Voice (send SMS to 785-256-0733)
 
*[http://www.tscpl.org/ask/ Topeka-Shawnee County Public Library (KS)] - Uses Google Voice (send SMS to 785-274-9494)
 
*[http://www.library.uni.edu/ask-us-research-help University of Northern Iowa Library (IA)] - Uses Google Voice (send SMS to 319-242-1508)
 
*[http://www.lib.utc.edu/IM.html University of Tennessee-Chattanooga Library (TN)] - Uses Google Voice (send SMS to 423-521-0564)
 
*[http://www.lib.utk.edu/askusnow/ University of Tennessee-Knoxville Library (TN)] - Uses Google Voice (send SMS to 865-266-9275)
 
*[http://www.utulsa.edu/libraries/mcfarlin/ask-a-librarian.aspx University of Tulsa Library (OK)] - Uses Google Voice (send SMS to 918-764-5943)
 
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia Library (VA)] - Uses Upside Wireless' Virtual SMS (send SMS to 434-260-1882)
 
*[http://www.utcourts.gov/lawlibrary/contact/ Utah State Law Library (UT)] - Uses Google Voice (send SMS to 801-432-0898)
 
 
=== Libraries Offering SMS by AIM Hack ===
 
*[http://www.adrian.edu/library/help/ask.php Adrian College Library (MI)]
 
*[http://www.ahml.info/contact+us Arlington Heights Memorial Library (IL)]
 
*[http://www.bsu.edu/library/askalibrarian/ Ball State University (IN)]
 
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Library (NY)]
 
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University Library (RI)]
 
*[http://www.bucknell.edu/x55538.xml Bucknell University Library (PA)]
 
*[http://www.butler.edu/library/ask Butler University Library (IN)]
 
*[http://www.butler.edu/library/ask Butler University Science Library (IN)]
 
*[http://library.csumb.edu/site/x15988.xml California State University-Monterey Bay (CA)]
 
*[http://spinner.cofc.edu/~library/services/text_librarian.html College of Charleston Library (SC)]
 
*[http://www.cod.edu/library/research/askalib.htm College of DuPage Library (IL)]
 
*[http://library.clcillinois.edu/help.cfm College of Lake County Library (IL)]
 
*[http://www.dowling.edu/library/services/aska.html Dowling College Library (NY)]
 
*[http://library.duke.edu/services/ask/ Duke University Library (NC)]
 
*[http://www.mclibrary.duke.edu/services/refform.html Duke University Medical Center Library (NC)]
 
*[http://www.ecu.edu/cs-lib/reference/ask_a_librarian.cfm East Carolina University Library (NC)]
 
*[http://www.fairfield.edu/library/lib_askalibrarian.html Fairfield University Library (CT)]
 
*[http://www.georgefox.edu/offices/murdock/HowTo/contactlibrarian.html George Fox University Library (OR)]
 
*[http://www.gcc.mass.edu/library/ask.html#Text Greenfield Community College Library (MA)]
 
*[http://www.harford.edu/Library/popupcalltext.htm Harford Community College Library (MD)]
 
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale Public Library (IL)]
 
*[http://library.hccs.edu/learn_how/askalib.php Houston Community College Library (TX)]
 
*[http://library.iit.edu/ask/ Illinois Institute of Technology Library (IL)]
 
*[http://www.iusb.edu/~libg/services/gethelp.shtml Indiana University-South Bend Library (IN)]
 
*[http://www.lib.ksu.edu/reference/vref/ Kansas State University Library (KS)]
 
*[http://library.lmu.edu/get_help.htm Loyola Marymount University Library (CA)]
 
*[http://www.marygrove.edu/library/refservices.asp#IM Marygrove College Library (MI)]
 
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library (HI)]
 
*[http://www.lib.muohio.edu/askus/ Miami University Library (OH)]
 
*[http://www.mid.muohio.edu/library/contactus.htm Miami University-Middletown Library (OH)]
 
*[http://library.mtsu.edu/help/needhelp.php Middle Tennessee State University Library (TN)]
 
*[http://www.newprovidencelibrary.org/index.php?option=com_content&view=category&layout=blog&id=51&Itemid=103 New Providence Memorial Library (NJ)]
 
*[http://www3.northern.edu/library/contact.html Northern State University Library (SD)]
 
*[http://www.library.okstate.edu/services/im.htm Oklahoma State University Library (OK)]
 
*[http://libraries.psu.edu Penn State University Libraries (PA)]
 
*[http://library.pepperdine.edu/services/ask/text.html Pepperdine University Library (CA)]
 
*[http://www.pct.edu/LIBRARY/research/instantmessage.htm Pennsylvania College of Technology (PA)]
 
*[http://www.presentation.edu/Library/contact1.htm Presentation College Library (SD)]
 
*[http://library.samford.edu/service/askalib.html Samford University Library (AL)]
 
*[http://library.albany.edu/help/im State University of New York-Albany Library (NY)]
 
*[http://www.plattsburgh.edu/library/chat.php State University of New York-Plattsburgh Library (NY)]
 
*[http://www3.saintmarys.edu/library/get-help St. Mary College Library (IN)]
 
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library (AU)]
 
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library (TX)]
 
*[http://lib.trinity.edu/lib2/ask_lib.php#text Trinity University Library (TX)]
 
*[http://www.uakron.edu/law/library/imref.dot University of Akron Law Library (OH)]
 
*[http://library.ucmo.edu/blog2/?p=171 University of Central Missouri Library (MO)]
 
*[http://library.uco.edu/ask/textus.cfm University of Central Oklahoma Library (OK)]
 
*[http://www2.lib.udel.edu/ref/askalib/ University of Delaware Library (DE)]
 
*[http://www.libs.uga.edu/chat/ University of Georgia Library (GA)]
 
*[http://www.library.illinois.edu/askus/ University of Illinois Library (IL)]
 
*[http://www.lib.uiowa.edu/contact/ask/liveref.html University of Iowa Library (IA)]
 
*[http://www.lib.uiowa.edu/hardin/contact.html University of Iowa Library for the Health Sciences (IA)]
 
*[http://www.lib.ku.edu/askalibrarian/ University of Kansas Library (KS)]
 
*[http://aok.lib.umbc.edu/askus/# University of Maryland-Baltimore County Library (MD)]
 
*[http://www.lib.umd.edu/ENGIN/contact.html University of Maryland Engineering Library (MD)]
 
*[http://www.umuc.edu/library/help/instantmessage.shtml University of Maryland-University College (MD)]
 
*[http://www.d.umn.edu/lib/askus/index.htm University of Minnesota-Duluth Library (MN)]
 
*[http://www.morris.umn.edu/library/askalib.php University of Minnesota-Morris Library (MN)]
 
*[http://www.library.unh.edu/reference/gethelp.shtml University of New Hampshire Library (NH)]
 
*[http://www.library.pitt.edu/reference/ University of Pittsburgh Library (PA)]
 
*[http://www.usc.edu/libraries/services/ask_a_librarian/ University of Southern California Library (CA)]
 
*[http://lib.utsa.edu/ask/?utm_source=homepage University of Texas-San Antonio Library (TX)]
 
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University Library (NC)]
 
*[http://www.wclibrary.info/ask/text.asp Washington-Centerville Public Library (OH)]
 
*[http://www.wou.edu/provost/library/research/reference.php Western Oregon University Library (OR)]
 
*[http://library.willamette.edu/help/ Willamette University Library (OR)]
 
 
=== Libraries Using libraryh3lp for Embedded Chat ===
 
 
*[http://www.library.american.edu/ask/index.html American University, Washington, DC]
 
*[http://library.auraria.edu Auraria Library, University of Colorado Denver/Metropolitan State College of Denver/Community College of Denver]
 
*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page]
 
*[http://www.baylor.edu/lib/finearts/ Baylor University Crouch Fine Arts Library]
 
*[http://fama.us.es/ Biblioteca de la Universidad de Sevilla (Spain) Catálogo Fama] and [http://bib.us.es/servicios/pregunte/index-ides-idweb.html Pregunte al bibliotecario]
 
*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library] Ask A Librarian
 
*[http://www.csuchico.edu/library/ask.html California State University-Chico]
 
*[http://www.library.fullerton.edu/asp/askalibrarian.aspx California State University Fullerton, Pollak Library]
 
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges]
 
*[http://ccclib.org Contra Costa County Library, CA] Have embedded in our catalog "not found" page and staff intranet. Will be adding to our LibAnswers (faq) site and more places.
 
*[http://library.depaul.edu DePaul University]
 
*[http://guides.main.library.emory.edu/content.php?pid=21685&sid=154354 Emory University]
 
*[http://library.iit.edu/ask/ Illinois Institute of Technology]
 
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
 
*[http://library.lmu.edu/get_help.htm Loyola Marymount University - Los Angeles, CA]
 
*[http://library.neiu.edu/ask.html Northeastern Illinois University]
 
*[http://www.rochesterpubliclibrary.org/reference/index.html Rochester Public Library, MN]
 
*[http://library.sbcc.edu/contact.html Santa Barbara City College - Santa Barbara, CA]
 
*[http://www.skokielibrary.info Skokie Public Library]
 
*[http://www.kslib.info State Library of Kansas]
 
*[http://www.tillabook.info Tillamook County Library]
 
*University of North Carolina at Chapel Hill [http://www.lib.unc.edu/ask.html main ask-a-librarian page], [http://search.lib.unc.edu/ catalog], [http://www.lib.unc.edu/coursepages many coursepages].
 
*University of Western Ontario [http://www.lib.uwo.ca/taylor/researchhelp.shtml Taylor Library], [http://www.lib.uwo.ca/programs/generalbusiness/instantmessage.html Business Library],and various [http://www.lib.uwo.ca/programs/planetaryscience/ Browse by Program pages]
 
*[http://www.library.wisc.edu/ask/ University of Wisconsin Madison]
 
*[http://www.valdosta.edu/library/ask.php Valdosta State University]
 
*[http://www.worthingtonlibraries.org/ Worthington Public Libraries]
 
 
=== Libraries Using Mosio's Text a Librarian ===
 
*[http://www.adalib.org/services/adult/askit Ada Community Library – Boise, ID]
 
*[http://library.agnesscott.edu/help/askalib.htm Agnes Scott College - McCain Library - Decatur, GA]
 
*[http://www.atlantic.edu/library/askLibrarian.htm Atlantic Cape Community College – William Spangler Library – Mays Landing, NJ]
 
*[http://www.cityofbeaverdam.com/egov/docs/1257881021401.htm Beaver Dam Community Library - Beaver Dam, WI]
 
*[http://www.bc.edu/libraries/help/howdoi/howto/textus.html Boston College - University Libraries - Boston, MA]
 
*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA]
 
*[http://library.csun.edu/Library_Services/TALFAQ.html California State University, Northridge – Oviatt Library – Northridge, CA]
 
*[http://www.cslibrary.org/ask.html Carol Stream Public Library – Carol Stream, IL]
 
*[http://library.carr.org/find_books_more/txtlibrarian.asp Carroll County Public Library – New Windsor, MD]
 
*[http://www.chapinlibrary.org/Text%20us!.htm Chapin Memorial Library – Myrtle Beach, SC]
 
*[http://sites.slicker.com/ccpl/default.asp Charleston County Public Library - Charleston, SC]
 
*[http://csbsjulibrary.blogspot.com/2010/01/text-message-us-your-reference.html College of St. Benedict / Saint Johns University - St. Joseph, MN]
 
*[http://csuplibrary.wordpress.com/2009/08/31/need-info-have-a-mobile-phone-text-a-librarian/ Colorado State University, Pueblo – University Library – Pueblo, CO]
 
*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY]
 
*[http://www.dartmouth.edu/~library/home/services/asklib.html Dartmouth College - College Library - Hanover, NH]
 
*[http://www3.davidson.edu/cms/x36803.xml Davidson College – E.H. Little Library – Davidson, NC]
 
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX]
 
*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]
 
*[http://www.sites.duq.edu/library/services/textalibrarian.shtml Duquesne University - Gumberg Library - Pittsburgh, PA]
 
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library - Baton Rouge, LA]
 
*[http://www.evpl.org/askevpl/ Evansville-Vanderburgh Public Library – Evansville, IN]
 
*[http://www.falmouthpubliclibrary.org/?/reference/ Falmouth Public Library - Falmouth, MA]
 
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University – University Libraries – Boca Raton, FL]
 
*[http://libwww.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=102 Free Library of Philadelphia, Philadelphia, PA]
 
*[http://www.geneva.lib.il.us/textus Geneva Public Library - Geneva, IL]
 
*[http://www.goodwin.edu/library/libtext.htm Goodwin College - College Library - East Hartford, CT]
 
*[http://www.hplct.org/text-a-librarian.shtm Hartford Public Library - Hartford, CT]
 
*[http://www.haverhillpl.org/Services/askalibrarian.html#hours Haverhill Public Library - Haverhill, MA]
 
*[http://www.mypubliclibrary.com/contact/askmylib.html Henderson District Public Libraries – Henderson, NV]
 
*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University-Purdue University Indianapolis - University Library - Indianapolis, IN]
 
*[http://www.library.kent.edu/page/10112#157239 Kent State University – University Libraries – Kent, OH]
 
*[http://www.lacrosselibrary.org/ask.asp La Crosse Public Library - La Crosse, WI]
 
*[http://www.lunet.edu/lib/ask-a-librarian.htm Langston University – University Libraries – Langston, OK]
 
*[http://libguides.luc.edu/needhelp Loyola University of Chicago – Cudahy Library – Chicago, IL]
 
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY]
 
*[http://www.mhl.org/ask/sms.htm Memorial Hall Library – Andover, MA]
 
*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College - College Libraries – Middlebury, VT]
 
*[http://www.molinelibrary.com/text.html Moline Public Library – Moline, IL]
 
*[http://blogs.miis.edu/gsipm/2009/11/04/question-text-the-miis-librarian/ Monterey Institute of International Studies - William Tell Coleman Library - Monterey, CA]
 
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA]
 
*[http://www.npl.org/Pages/Collections/textus.html Newark Public Library – Newark, NJ]
 
*[http://www.ouachita.lib.la.us/TAL.htm Ouachita Parish Public Library – Monroe, LA]
 
*[http://www.pasadena.edu/library/text.cfm Pasadena City College - Shatford Library – Pasadena, CA]
 
*[http://lib.pstcc.edu/askref Pellissippi State Technical Community College – Campus Library – Knoxville, TN]
 
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL]
 
*[http://www.pointpark.edu/Academics/AcademicSupport/Library Point Park University – University Library – Pittsburgh, PA]
 
*[http://www.princeton.lib.nj.us/reference/askalibrarian.html#text Princeton Public Library – Princeton, NJ]
 
*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH]
 
*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY]
 
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose Public Library - San Jose, CA]
 
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose State University - University Library - San Jose, CA]
 
*[http://146.74.224.231/archives/2009/08/have_a_question_1.html Santa Clara County Public Libraries – Santa Clara, CA]
 
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library -  Santa Clara, CA]
 
*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University - Heafey Law Library – Santa Clara, CA]
 
*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University - University Library – Seattle, WA]
 
*[http://www.sckans.edu/library/textLibrarian.htm Southwestern College – Deets Library – Winfield, KS]
 
*[http://www.swosu.edu/library/infoservices/reference/ Southwestern Oklahoma State University – Al Harris Library – Weatherford, OK]
 
*[http://spfldcol.libguides.com/textinghelp Springfield College - Babson Library - Springfield, MA]
 
*[http://www.stcharleslibrary.org/research/helpindex.htm St. Charles Public Library – St. Charles, IL]
 
*[http://bayoureference.blogspot.com/2009/09/text-librarian-free-service.html Terrebonne Parish Library System - Houma, LA]
 
*[http://cooklibrary.towson.edu/spotlight/askcook.cfm Towson University – Cook Library – Towson, Maryland]
 
*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffitt Libraries – Berkeley, CA]
 
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California Berkeley - Kresge Engineering Library - Berkeley, CA]
 
*[http://ucmercedlibrary.info/ask-a-librarian/ University of California Merced - Library - Merced, CA]
 
*[http://library.umd.umich.edu/services/ask.html#tal University of Michigan - Dearborn - Mardigian Library - Dearborn, MI]
 
*[http://library.umkc.edu/textalibrarian University of Missouri, Kansas City – University Libraries – Kansas City, MO]
 
*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV]
 
*[http://refchat.library.upenn.edu/ University of Pennsylvania - Libraries: Main, Lippincott & Biomedical - Philadelphia, PA]
 
*[http://www.stthom.edu/Public/index.asp?page_ID=4669 University of St. Thomas - Doherty Library - Houston, TX]
 
*[http://www.wagner.edu/library/text Wagner College - Horrmann Library - Staten Island, NY]
 
*[http://chengextra.blogspot.com/2009/08/askcheng-text-messaging-service-now.html William Paterson University – Cheng Library – Wayne, NJ]
 
*[http://www.library.yale.edu/reference/asklive/index.html Yale University - University Libraries - New Haven, CT]
 
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]
 
  
 
== Libraries Using Skype Reference ==
 
== Libraries Using Skype Reference ==

Revision as of 00:31, 2 February 2010

Contents

Software for SMS Reference

  • Google SMS
  • Altarama's Reference by SMS
  • AIM Hack: Your users can:
    • Send a message to 246246 (AIMAIM)
    • Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
      • For example:
      • send anytownlibrarychat what are yr hours?
    • From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
    • Standard messaging rates will apply
  • Text a Librarian, Powered by Mosio - Text Message (SMS) Reference Services. Accessible on over 260 million US mobile phones using a mobile, cell phone carrier approved technologies. Used by single branch libraries or multi-library cooperatives.
  • LibraryH3lp Android SMS Gateway - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
  • LibraryH3lp Google Voice Gateway - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
  • Upside Wireless is an SMS gateway company used by UCLA Libraries

Software We Like for IM Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

  • Trillian - Multiple network program (Recommended by Meredith)
  • Gaim - Open Source, multiple network (Recommended by Meredith) (renamed Pidgin as of April 6, 2007)
  • Fire - Open Source, Mac, multiple network (Recommended by Aaron)
  • Adium - Open Source, Mac, multiple networks (Recommended by Aaron)
  • Meebo - Multiple network, web-based interface (Recommended by Jon)
    • Also: Meebo me! is a widget that lets people chat at you directly through your web site.
  • Miranda - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (Recommended by Steven)
  • Web-Based Instant Messengers: A Mini-Guide - listing of 12 web-based IM options
  • Libraryh3lp - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (Recommended by Susan)

Software We Like for Other Types of Online Reference

If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!

Libraries Using Virtual Reference Services

Check out the LISWiki's List of libraries providing virtual reference services for a list of libraries providing Virtual Reference services of all kinds.


Libraries Using Skype Reference

Libraries Using IM Reference

This section now has its own page.

Blogs/Websites to Watch

Specific Blog Posts/Articles to Check Out

Resources for IM Reference Training

Personal tools
Namespaces

Variants
Actions
Navigation
Toolbox