OCLC QuestionPoint

The following information has been compiled from the vendor website and from Jody Fagan's Virtual Reference Software Comparison Spreadsheet (used with permission).

Features

• Oriented toward cooperatives and consortia
• Co-browse functionality
• Integrated e-mail
• Local and global knowledge bases
• Survey capability
• Session transcripts
• Outsourcing available (through 24/7 Reference Cooperative)

Pricing

QuestionPoint consists of two components: the reference management software and 24/7 cooperative coverage. Pricing depends on the number of libraries participating and whether or not 24/7 coverage is utilized. If it is, pricing is determined by population served.

Libraries, Consortia & Others Using This Software

• University of Michigan
• Washington State Library
• Alaska State Library

Literature/Case Studies From Institutions

• Truelson, J.A. (2004) "Partnering on Virtual Reference Using QuestionPoint: Guidelines for Collaboration between Academic Libraries in Australia/New Zealand and the US." Australian Academic & Research Libraries, 35(4), 301-8.
• Markgren, S., Ascher, M.T. and S.J. Crow. (2004) "Asked and Answered-Online: How Two Medical Libraries Are Using OCLC's QuestionPoint to Answer Reference Questions." Medical Reference Services Quarterly, 23(1), 13-28.
• Wanserski, J. (2003) "From AskWendt Live to QuestionPoint: A Chronology of the Development of a Persistently Virtual Reference Product and Service." Internet Reference Services Quarterly, 8(1/2), 71-94.
• O'Leary, Mick. (2003) "QuestionPoint Fortifies Libraries in Internet Age." Online, 27(3), 70-72.
• Quint, B.E. (2002) "QuestionPoint marks new era in virtual reference." Information Today, 19(7), 50,54.

User Reviews/Opinions Of This Software

There are no reviews/opinions of the software at this time.

For more information, please see the vendor site.