Docutek VRLplus

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''The following information has been compiled from the vendor website and from Jody Fagan's [http://peregrin.jmu.edu/~faganjc/ Virtual Reference Software Comparison Spreadsheet] (used with permission).''
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= Features =
 
= Features =
* Co-browsing
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* Co-browsing: full co-browse functionality with Windows 98 & newer used with Internet Explorer 5.0 & newer or Netscape 4.7 ''or'' Mac OS 9 used with Netscape 4.7 & newer. Page-push functionality works with Windows 98 & newer systems used with Mozilla, Firefox, or Netscape 6/7 ''or'' Mac OS 9 & newer used with Safari, IE, Netscape, or Firefox.
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* No patron downloads
 
* Integrated e-mail  
 
* Integrated e-mail  
 
* Integrated knowlege base functionality
 
* Integrated knowlege base functionality
* Survey capability
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* Survey capability  
 
* Session transcripts  
 
* Session transcripts  
 
* Customizable patron entry forms
 
* Customizable patron entry forms
 
* File-sharing capability
 
* File-sharing capability
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* Outsourcing available through [http://www.vlibrarysolutions.com/ Virtual Library Solutions]
  
 
= Pricing =  
 
= Pricing =  
''No pricing information is available at this time.''
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* For a large academic library (~15,000 FTE), $1,995 set-up fee; $2,995 annual fee for 5 seats (minimum).
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* On-site training is $1,500 per day (though free online training and videos are also available).  
  
 
= Libraries, Consortia & Others Using This Software =  
 
= Libraries, Consortia & Others Using This Software =  
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= User Reviews/Opinions Of This Software =
 
= User Reviews/Opinions Of This Software =
 
''There are no reviews/opinions of the software at this time.''
 
''There are no reviews/opinions of the software at this time.''
 
  
 
'''For more information, please see the [http://docutek.com/products/vrlplus/index.html vendor site].'''
 
'''For more information, please see the [http://docutek.com/products/vrlplus/index.html vendor site].'''

Revision as of 15:49, 18 July 2005

The following information has been compiled from the vendor website and from Jody Fagan's Virtual Reference Software Comparison Spreadsheet (used with permission).

Contents

Features

  • Co-browsing: full co-browse functionality with Windows 98 & newer used with Internet Explorer 5.0 & newer or Netscape 4.7 or Mac OS 9 used with Netscape 4.7 & newer. Page-push functionality works with Windows 98 & newer systems used with Mozilla, Firefox, or Netscape 6/7 or Mac OS 9 & newer used with Safari, IE, Netscape, or Firefox.
  • No patron downloads
  • Integrated e-mail
  • Integrated knowlege base functionality
  • Survey capability
  • Session transcripts
  • Customizable patron entry forms
  • File-sharing capability
  • Outsourcing available through Virtual Library Solutions

Pricing

  • For a large academic library (~15,000 FTE), $1,995 set-up fee; $2,995 annual fee for 5 seats (minimum).
  • On-site training is $1,500 per day (though free online training and videos are also available).

Libraries, Consortia & Others Using This Software

Literature/Case Studies From Institutions

  • Behm, L.M. (2003) "Navigate the Net. One Library’s Experience with Review and Selection of Chat Software for Reference." Medical Reference Services Quarterly, 22(2), 85-92. [link]

User Reviews/Opinions Of This Software

There are no reviews/opinions of the software at this time.

For more information, please see the vendor site.

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