Online Reference

2006-06-07T19:55:47Z

Stephanie: /* Libraries Using IM Reference */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'')
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.wavago.com/ Wavago] - Multiple network program including Skype and Google Talk, Windows only. Not a really polished user interface... (''Recommended by [[User:Ppival|Paul]]'')

*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://jybe.com JYBE] – Free co-browsing software. (''Recommended by [[User:Meredith|Meredith]]'')
*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]

== Libraries Using IM Reference ==
*[http://www.adrian.edu/library/resources/ask.php Adrian College] - AIM, MSN, Yahoo, ICQ via Trilian
*[http://www.apl.lib.in.us/im.html Alexandrian Public Library] - Trillian
*[http://www.library.american.edu/about/services/reference/im.html American University (Washington, D.C.)] - AIM
*[http://www.arcadia.edu/library/default.aspx?id=1432 Arcadia University] - Trillian
*[http://vrl-web11.lssi.com/wcscgi/CDM.exe/northsub?SS_COMMAND=CUST_SUP&Category=AHMLREFERENCEB Arlington Heights Memorial Library] - AIM, Yahoo, MSN
*[http://www.arlingtonva.us/Departments/Libraries/ref/IQuery.aspx Arlington (VA) Public Library] - AIM, GoogleTalk/Jabber, MSN, Yahoo! via Trillian
*[http://www.barnard.edu/library/reference/index.htm#AIM Barnard College Library] - AIM
*[http://www.barringtonarealibrary.org/ Barrington Area Library] - AIM, Yahoo, MSN
*[http://library.lib.binghamton.edu/webdocs/IMpilot.html Binghamton University]- Trillian
*[http://library.queensu.ca/webmed/reference/im.html Bracken Health Sciences Library at Queen's University]- AIM, MSN, Yahoo! via Trillian
*[http://www.brown.edu/Facilities/University_Library/services/askalib.html Brown University] - AIM, Yahoo!, MSN, Trillian
*[http://www.butler.edu/library/research/ask.html Butler University] - AIM and Yahoo! via GAIM
*[http://www.library.carleton.ca/instruction/askus.html Carleton University (Ottawa)] - MSN
*[http://www.ncpl.lib.in.us/departments/reference/im.htm Carlisle Public Library] - AIM, MSN, Yahoo
*[http://cass.lib.mi.us/ask.htm Cass District Library] - Trillian
*[http://www.champaign.org/reference/contact_librarian.html Champaign Public Library] - AIM, MSN, and Yahoo! via GAIM
*[http://libraries.claremont.edu/help/askalib/ Claremont Colleges] - AIM, MSN, Yahoo
*[http://yyz.clcillinois.edu/library/libchat.cfm College of Lake County Library] - AIM, MSN, Yahoo!, ICQ via Trillian
*[http://swem.wm.edu/news/story.cfm?id=111 College of William and Mary] - Trillian
*[http://www4.cord.edu/library/reference/ask.asp Concordia College, Moorhead, MN] - AIM, Yahoo!, and MSN via Gaim
*[http://www.depauw.edu/library/get_help/#chat DePauw University Libraries] - AIM, MSN, Yahoo via Trillian; campus GroupWise
*[http://www.lib.duke.edu/reference/chat/im.html Duke University] - AIM via GAIM
*[http://www.fsc.edu/library/virtualref.html Fitchburg State College] - AIM, MSN, Yahoo
*[http://fpc.cb.docutek.com/vrlplus/vrl_entry.asp Franklin Pierce College (NH)] - AIM, MSN, Yahoo! via Trillian
*[http://library.gallaudet.edu/im.html Gallaudet] - AIM
*[http://www.gpc.edu/~declib/chat.htm Georgia Perimeter College] - AIM, MSN, Yahoo! via Trillian
*[http://www.library.gsu.edu/services/pages.asp?ldID=68&guideID=281&ID=3112 Georgia State University] - AIM, MSN, Yahoo! via Gaim
*[http://www.gettysburg.edu/library/askquestion/ Gettysburg College] - Trillian
*[http://www.gwinnettpl.org/askus.html Gwinnett County Public Library] - AIM, MSN, and Yahoo! via Trillian
*[http://hackleylibrary.org/ Hackley Public Library] - Trillian
*[http://hplibrary.org/library/instantmessage.htm Highland Park Public Library] - AIM, Yahoo, MSN, GoogleTalk
*[http://msass.cwru.edu/harrislibrary/General/gencontact.htm#AIM Harris Library at the Mandel School of Applied Social Sciences] at Case Western Reserve University - AIM
*[http://www.homerlibrary.org/ Homer Township Public Library] - AIM, MSN, Yahoo! via Trillian
*[http://www.hccs.edu/system/library/library.html Houston Community College Libraries] - AIM, MSN, Yahoo! via Trillian
*[http://www.lansing.lib.il.us/ Lansing Public Library]- AIM, MSN, Yahoo! via Trillian
*[http://www.co.marin.ca.us/depts/lb/main/im.cfm Marin County Free Library] - AIM, MSN, Yahoo! via Trillian
*[http://www.lawlib.state.ma.us/ Massachusetts Trial Court Law Libraries] - AIM, MSN, Yahoo! via Trillian, Google Talk
*[http://library.mcmaster.ca/justask/ McMaster University] - AIM, MSN, Yahoo! via Trillian
*[http://home.moravian.edu/public/reeves/research/askReeves.htm Moravian Theological Seminary, Reeves Library] - AIM
*[http://library.morrisville.edu/talk.html Morrisville State College] - AIM
*[http://www.mppl.org/online-weblibrarian.html Mount Prospect Public Library ]- AIM, Yahoo, MSN
*[http://www.muskingum.edu/home/library/help/ask.html Muskingum College] - AIM, MSN, Yahoo! via Trillian
*[http://www.nchcpl.org/ask_librarian.htm New Castle-Henry County Public Library] - AIM, MSN, Yahoo!
*[http://library.njit.edu/aboutus/e-ref.cfm New Jersey Institute of Technology] - AIM, Yahoo!
*[http://www.ncu.edu/library/FAQs/about_elrc.asp#What%20services%20does%20the%20ELRC%20provide? Northcentral University] - ICQ
*[http://www.norwich.edu/academics/library/askalibrarian.html#IM Norwich University] - AIM, MSN, Yahoo (using GAIM for client)
*[http://www.lib.ncsu.edu/libref/im/ North Carolina State University] - AIM, GoogleTalk, MSN, and Yahoo via Gaim
*[http://www.library.ohiou.edu/libinfo/ask-im.htm Ohio University] - Trillian
*[http://www.library.osu.edu/ The Ohio State University] - Yahoo! (in trial)
*[http://www.pct.edu/library/ Pennsylvania College of Technology] - AIM
*[http://www2.plattsburgh.edu/acadvp/libinfo/library/iref.html Plattsburgh State University] - AIM
*[http://www.providence.edu/library/chat.html Providence College] - Trillian
*[http://wally.rit.edu Rochester Institute of Technology] - Trillian
*[http://http://www.rochesterpubliclibrary.org/reference/rplmninfo.htm/ Rochester(MN) Public Library] - Trillian
*[http://library.samford.edu Samford University Library] - AIM, Yahoo! and MSN through Trillian
*[http://www.lib.siu.edu/hp/resources/morrismessenger.shtml Southern Illinois State University - Morris Messenger] - AIM, ICQ
*[http://www.spfldcol.edu/homepage/library.nsf/EB4F2767C562479445256BE5002DAE84/EEA410A88745743A85256E5F0070150D?OpenDocument Springfield College] - Trillian
*[http://www.stcharleslibrary.org/247ref/im_us.htm St. Charles Public Library (IL)] - Trillian
*[http://sjcpl.lib.in.us/asksjcpl/asksjcpl.html St. Joseph County Public Library] - Fire
*[http://ublib.buffalo.edu/libraries/help/refchat.html State University of New York at Buffalo]
*[http://library.cortland.edu State University of New York at Cortland] - AIM, Yahoo! and MSN via GAIM
*[http://www.potsdam.edu/library/home/IMService.php State University of New York at Potsdam]
*[http://vrl.temple.edu Temple University] - Trillian
*[http://www.fordlibrary.org/chat/ Thomas Ford Memorial Library] - Trillian
*[http://denison.uchsc.edu/askalibrarian/index.html#Now University of Colorado at Denver and Health Sciences Center] - AIM, MSN, Yahoo! and GoogleTalk via Trillian
*[http://www.uflib.ufl.edu/ask.html University of Florida] - Jabber, AIM, Yahoo!, GoogleTalk via GAIM
*[http://www.uic.edu/depts/lib/digital/ University of Illinois at Chicago] - AIM, Yahoo!, and MSN via Trillian
*[http://www.library.uiuc.edu/askus/ University of Illinois at Urbana-Champaign]
*[http://www.lib.uiowa.edu/hardin/asklibrarian.html University of Iowa, Hardin Library for the Health Sciences] AIM, Google Talk, MSN and Yahoo! via Gaim
*[http://aok.lib.umbc.edu/reference/chat.php3 University of Maryland, Baltimore County] - AIM
*[[University of Michigan Libraries]] - AIM (in trial)
*[http://library.umd.umich.edu/services/im.html University of Michigan-Dearborn] - Trillian
*[http://www.d.umn.edu/lib/askus/ University of Minnesota Duluth] - AIM, Yahoo, MSN, ICQ, & GoogleTalk via Trillian
*[http://www.library.unlv.edu/ask/chat.html University of Nevada, Las Vegas] - Trillian
*[http://www.lib.unc.edu/reference/imalibrariandavis.html University of North Carolina at Chapel Hill - Davis Library] - AIM, Yahoo, MSN, Google Talk, Jabber clients via Gaim
*[http://www.lib.unc.edu/house/im_a_librarian.html University of North Carolina at Chapel Hill - Undergraduate Library] - AIM, Yahoo, MSN
*[http://www.lib.unc.edu/brauer/imbrauer.html University of North Carolina at Chapel Hill - Brauer Math/Physics Library] - AIM
*[http://library.richmond.edu/help/ask_lib/aimboatwrightinfo.htm University of Richmond] - AIM
* [http://www.usfca.edu/library/ask.html University of San Francisco, Gleeson Library] Gaim aggregator includes: AIM, MSN, Yahoo, Google, ICQ, Jabber.
*[http://www.lib.utexas.edu/services/reference/chat.html University of Texas at Austin] - AIM, MSN, Yahoo via Trillian
*[http://library.uvm.edu/dana/services/aim.html University of Vermont, Dana Medical Library] AIM
*[http://www.lib.virginia.edu/ref-aimhelp.html University of Virginia Library] AIM
*[http://westmontlibrary.org/ Westmont Public Library] - AIM, MSN, Yahoo, via Trilian
*[http://www.wfu.edu/zsr/services/information/ask.html Wake Forest University] - AIM, MSN, Yahoo! via Trillian
*[http://library.waubonsee.edu Waubonsee Community College's Todd Library] AIM, Yahoo, MSN via Gaim
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute Instant Answers@WPI] - AIM

== Libraries Using Jybe ==
*[http://www.niulib.niu.edu/ask-services.cfm Northern Illinois University]

= Blogs/Websites to Watch =
*[http://blog.uwinnipeg.ca/schwagbag/ ::schwagbag::] by Sherri Vokey
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35.
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* Instant Messaging: Quick and Dirty Reference for Teens and Others by Sarah Houghton. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik.
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

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