Library Success: A Best Practices Wiki - User contributions [en]

Online Reference

2009-11-03T20:12:46Z

Spfitzinger: /* Libraries Offering SMS Reference Services */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*[http://mobile.aol.com/aolproducts/aimtxt AIM Hack]: Your users can:
**Send a message to 246246 (AIMAIM)
**Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
***For example:
*** send anytownlibrarychat what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply
*[http://www.textalibrarian.com Text A Librarian, Powered by Mosio] - SMS/Text Message Reference Services. Accessible by 250 million US mobile phones using a mobile carrier approved 5 digit short code. Collaborative features enable multiple librarians to respond, comment, share questions, etc.
*[http://libraryh3lp.blogspot.com/2009/03/sms-gateway-released.html LibraryH3lp Android SMS Gateway] - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
*[http://libraryh3lp.blogspot.com/2009/08/google-voice-sms-gateway.html LibraryH3lp Google Voice Gateway] - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing' software, works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.adalib.org/services/adult/askit Ada Community Library - Boise, ID]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]: using libraryh3lp Google Voice (send SMS to 571-766-6349)
*[http://www.ahml.info/find_information/ Arlington Heights Memorial Library (IL)]--using the AOL 265010 hack.
*[http://www.askalibrarian.mobi/ Ask a Librarian Mobile] Library Information Network for Community Colleges (Florida)
*[http://www.atlantic.edu/library/askLibrarian.htm Atlantic Cape Community College – William Spangler Library – Mays Landing, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries] (SMS via AIM 265010)
*[http://http://www.butler.edu/library/ask Butler University Libraries] (SMS to AIM 265010, then text "buinfocommons: YourMessage")
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University, Douglas and Judith Krupp Library]
*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://library.csun.edu/Library_Services/TALFAQ.html California State University, Northridge – Oviatt Library – Northridge, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.cslibrary.org/ask.html Carol Stream Public Library – Carol Stream, IL]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://library.carr.org/find_books_more/txtlibrarian.asp Carroll County Public Library – New Windsor, MD]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.chapinlibrary.org/Text%20us!.htm Chapin Memorial Library – Myrtle Beach, SC]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://csuplibrary.wordpress.com/2009/08/31/need-info-have-a-mobile-phone-text-a-librarian/ Colorado State University, Pueblo – University Library – Pueblo, CO]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://ccclib.org/askaquestion/ Contra Costa County Library - Pleasant Hill, CA]: participant in [http://www.myinfoquest.info/ My Info Quest] collaborative text messaging reference pilot project using [http://www.altarama.com.au/refxsms.htm Altarama's] reference by SMS service.
*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www3.davidson.edu/cms/x36803.xml Davidson College – E.H. Little Library – Davidson, NC]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.dowling.edu/library/services/aska.html Dowling College Library], using the AIM hack.
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library - Baton Rouge, LA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.evpl.org/askevpl/ Evansville Vanderburgh Public Library – Evansville, IN]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University – University Libraries – Boca Raton, FL]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://libwww2.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=98 Free Library of Philadelphia - Philadelphia, PA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale Public Library (IL)] (SMS to AIM 265010 then "askhpl: text of question here")
*[http://library.iit.edu/ask/ Illinois Institute of Technology] (SMS to AIM 265010 then text "iitlibrary: question here")
*[http://www.mypubliclibrary.com/contact/askmylib.html Henderson District Public Libraries – Henderson, NV]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University - Purdue University Indianapolis - University Library - Indianapolis, IN]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.myinfoquest.info/ InfoQuest Collaborative Pilot Project] (launches 15 July 2009)
*[http://www.jocolibrary.org Johnson County Library], Overland Park, Kansas
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.library.kent.edu/page/10112#157239 Kent State University – University Libraries – Kent, OH]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.lunet.edu/lib/ask-a-librarian.htm Langston University – University Libraries – Langston, OK]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://libguides.luc.edu/needhelp Loyola University of Chicago – Cudahy Library – Chicago, IL]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY] : using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.mhl.org/ask/sms.htm Memorial Hall Library – Andover, MA]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College – College Libraries - Middlebury, VT]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.molinelibrary.com/text.html Moline Public Library – Moline, IL]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.npl.org/Pages/Collections/textus.html Newark Public Library – Newark, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.ncsu.edu/libref North Carolina State State University Libraries] (SMS via AIM 265010 then text "ncstatelib: message")
*[http://library.neiu.edu/ask.html Northeastern Illinois University Ronald Williams Library - Chicago, IL] (SMS to 773-442-2758, a Google Voice number)
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.oplib.org/TAL.htm Ouachita Parish Public Library - Monroe, LA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.pasadena.edu/library/text.cfm Pasadena City College – Shatford Library - Pasadena, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://lib.pstcc.edu/askref Pellissippi State Technical Community College – Campus Library – Knoxville, TN]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.pointpark.edu/Academics/AcademicSupport/Library Point Park University – University Library – Pittsburgh, PA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.princeton.lib.nj.us/reference/askalibrarian.html#text Princeton Public Library – Princeton, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose Public Library - San Jose, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose State University - University Library - San Jose, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://146.74.224.231/archives/2009/08/have_a_question_1.html Santa Clara County Public Libraries – Santa Clara, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library - Santa Clara, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University – Heafey Law Library – Santa Clara, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University – University Library - Seattle, WA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.sckans.edu/library/textLibrarian.htm Southwestern College – Deets Library – Winfield, KS]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.swosu.edu/library/infoservices/reference/ Southwestern Oklahoma State University – Al Harris Library – Weatherford, OK]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.stcharleslibrary.org/research/helpindex.htm St. Charles Public Library – St. Charles, IL]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.kslib.info/ask.html State Library of Kansas - Topeka, KS] using libraryh3lp Google Voice (send SMS to 785-256-0733)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://bayoureference.blogspot.com/2009/09/text-librarian-free-service.html Terrebonne Parish Library System - Houma, LA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library] (SMS vis AIM 265010 then text "tculibrary: message")
*[http://cooklibrary.towson.edu/spotlight/askcook.cfm Towson University – Cook Library – Towson, Maryland]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.uclouvain.be/bib Université Catholique de Louvain Library of Sciences and technologies, Belgium], pilot from Oct 2008-March 2009
*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffit Libraries - Berkeley, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California - Kresge Engineering Library – Berkeley, CA] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www2.lib.udel.edu/ref/askalib/ University of Delaware] (SMS via AIM 265010 then text "AskRefIM: message")
*[http://library.umkc.edu/textalibrarian University of Missouri, Kansas City – University Libraries – Kansas City, MO]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://refchat.library.upenn.edu/ University of Pennsylvania - Libraries: Main, Lippincott & Biomedical - Philadelphia, PA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia] (in reference email via Upside Wireless' Virtual SMS)
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.wclibrary.info/ask/text.asp Washington-Centerville Public Library (Ohio)] (SMS via AIM 265010 then text "askwclibrary message")
*[http://chengextra.blogspot.com/2009/08/askcheng-text-messaging-service-now.html William Paterson University – Cheng Library – Wayne, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.yale.edu/reference/asklive/index.html Yale University Libraries - New Haven, CT]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.yale.edu/science/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library (MCC Library)] (SMS via AIM to 265010 then text "mauicclib: txt message here")
*[http://www.iusb.edu/~libg/services/gethelp.shtml Indiana University South Bend (Franklin D. Schurz Library)] (SMS via AIM to 246246 then text "send iusblibrarian your message")
*[http://www.hud.ac.uk/cls/thebasics/huddersfield/help.html Text University of Huddersfield]
<nowiki><nowiki>Insert non-formatted text here</nowiki></nowiki>

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://library.uncg.edu/depts/ref/askalib/skype.asp University of North Carolina Greensboro, Greensboro, NC]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://library.csusm.edu/ California State University San Marcos]
*[http://library.camdencc.edu/ Camden County College, Blackwood, NJ]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges, CA] for personal pages only -- general IM ref now done with libraryh3lp (as of 1/21/09)
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://www.crystallakelibrary.org/ask_me.htm Crystal Lake Public Library]
*[http://www.departments.dsu.edu/library/asklib.html Dakota State University, Madison, SD]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.dowling.edu/library/services/aska.html Dowling College Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epcc.edu/vvlib/askvv1.htm El Paso Community College, Valle Verde Library]
*[http://www.epl.ca/EPLAskAQuestion.cfm Edmonton Public Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale (IL) Public Library]
*[http://www.homewood.lib.al.us/onlineLibrary/rss.html Homewood Public Library, Homewood, AL]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[http://www.idahohistory.net/research.html Idaho State Historical Society]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://rc.lsuc.on.ca/library/services_reference.htm Law Society of Upper Canada Great Library]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.lincolnlibraries.org/reference/asklcl.htm Lincoln City Libraries, Lincoln, NE]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.lmu.edu/Page32416.aspx Loyola Marymount University, Los Angeles, CA]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://www.mcpl.us Marathon County Public Library (MCPL), Marathon County, WI]
*[http://library.mcneese.edu McNeese State University Library, Lake Charles, LA]
*[http://www.mhc.ab.ca/library/im/default.html Medicine Hat College Library, Medicine Hat, AB]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College, Raleigh, NC]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://library.nsuok.edu/reference/chatreference.html Northeastern State University, Oklahoma]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://www2.ohlone.edu/org/library/ask.html Ohlone Community College Library]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.statelibrary.sc.gov South Carolina State Library]
*[http://www.scls.info/about/staff.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stanford.edu/group/cubberley/services/reference Stanford University Cubberley Education Library]
*[http://www.gsb.stanford.edu/jacksonlibrary/askalibrarian.html Stanford University Jackson Business Library]
*[http://www.slq.qld.gov.au/services/ask State Library of Queensland]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.tulane.edu/help/index.php Tulane University, Howard-Tilton Memorial Library]
*[http://library.albany.edu/contactus.html University at Albany]
*[http://library.buffalo.edu/askalibrarian University at Buffalo]
*[http://library.ucalgary.ca/services/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://biomed.ucsd.edu/ask/ University of California San Diego Biomedical Library]
*[http://ucblibraries.colorado.edu/askus.cfm University of Colorado at Boulder Libraries]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://library.ucy.ac.cy/ENGLISH/reference_deskE/ask_librarian_en.htm University of Cyprus Library]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://aok.lib.umbc.edu/askus/ University of Maryland Baltimore County (UMBC)]
*[http://www.umuc.edu/library/help/instantmessage.shtml University of Maryland University College (UMUC)]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://www.olemiss.edu/depts/general_library/files/ref/askalib.html University of Mississippi Libraries]
*[http://www.library.unt.edu/ris/ask-us University of North Texas Libraries]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.stthomas.edu/libraries/ask/imreference.html University of St. Thomas (Minnesota)]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://library.wcsu.edu/web/assistance/reference/ask/ Western Connecticut State University]
*[http://www.wou.edu/provost/library Western Oregon University]
*[http://www.westernu.edu/xp/edu/library/library-chat-reference.xml Western University of Health Sciences]
[http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]
*[http://www.framinghamlibrary.org/referenc.htm Framingham Public Library, Framingham, MA]
*[http://www.ku.edu.tr/ku/index.php?option=com_content&task=view&id=2146&Itemid=3007 Koç University Library, İstanbul - Turkey]
*[http://www.library.wwu.edu/info/askus/ Western Washington University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]

== Libraries Using Plugoo for Embedded Chat ==
*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library]
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using libraryh3lp for Embedded Chat ==
*University of North Carolina at Chapel Hill [http://www.lib.unc.edu/ask.html main ask-a-librarian page], [http://search.lib.unc.edu/ catalog], [http://www.lib.unc.edu/coursepages many coursepages].
*[http://www.library.american.edu/ask/index.html American University, Washington, DC]
*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page]
*[http://www.baylor.edu/lib/finearts/ Baylor University Crouch Fine Arts Library]
*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library] Ask A Librarian
*[http://ccclib.org Contra Costa County Library, CA] Have embedded in our catalog "not found" page and staff intranet. Will be adding to our LibAnswers (faq) site and more places.
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*University of Western Ontario [http://www.lib.uwo.ca/taylor/researchhelp.shtml Taylor Library], [http://www.lib.uwo.ca/programs/generalbusiness/instantmessage.html Business Library],and various [http://www.lib.uwo.ca/programs/planetaryscience/ Browse by Program pages]
*[http://www.library.fullerton.edu/asp/askalibrarian.aspx California State University Fullerton, Pollak Library]
*[http://library.auraria.edu Auraria Library, University of Colorado Denver/Metropolitan State College of Denver/Community College of Denver]
*[http://library.iit.edu/ask/ Illinois Institute of Technology]
*[http://www.rochesterpubliclibrary.org/reference/index.html Rochester Public Library, MN]
*[http://www.worthingtonlibraries.org/ Worthington Public Libraries]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges]
*[http://www.valdosta.edu/library/ask.php Valdosta State University]
*[http://www.tillabook.info Tillamook County Library]
*[http://www.kslib.info State Library of Kansas]
*[http://guides.main.library.emory.edu/content.php?pid=21685&sid=154354 Emory University]
*[http://www.skokielibrary.info Skokie Public Library]
*[http://library.depaul.edu DePaul University]
*[http://library.neiu.edu/ask.html Northeastern Illinois University]
*[http://www.csuchico.edu/library/ask.html California State University-Chico]
*[http://fama.us.es/ Biblioteca de la Universidad de Sevilla (Spain) Catálogo Fama] and [http://bib.us.es/servicios/pregunte/index-ides-idweb.html Pregunte al bibliotecario]
*[http://www.library.wisc.edu/ask/ University of Wisconsin Madison]

== Libraries Using Mosio's Text a Librarian for SMS Reference ==
*[http://www.adalib.org/services/adult/askit Ada Community Library – Boise, ID]
*[http://www.atlantic.edu/library/askLibrarian.htm Atlantic Cape Community College – William Spangler Library – Mays Landing, NJ]
*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA]
*[http://library.csun.edu/Library_Services/TALFAQ.html California State University, Northridge – Oviatt Library – Northridge, CA]
*[http://www.cslibrary.org/ask.html Carol Stream Public Library – Carol Stream, IL]
*[http://library.carr.org/find_books_more/txtlibrarian.asp Carroll County Public Library – New Windsor, MD]
*[http://www.chapinlibrary.org/Text%20us!.htm Chapin Memorial Library – Myrtle Beach, SC]
*[http://csuplibrary.wordpress.com/2009/08/31/need-info-have-a-mobile-phone-text-a-librarian/ Colorado State University, Pueblo – University Library – Pueblo, CO]
*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY]
*[http://www3.davidson.edu/cms/x36803.xml Davidson College – E.H. Little Library – Davidson, NC]
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX]
*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library, Baton Rouge, LA]
*[http://www.evpl.org/askevpl/ Evansville Vanderburgh Public Library – Evansville, IN]
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University – University Libraries – Boca Raton, FL]
*[http://libwww.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=102 Free Library of Philadelphia, Philadelphia, PA]
*[http://www.mypubliclibrary.com/contact/askmylib.html Henderson District Public Libraries – Henderson, NV]
*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University-Purdue University Indianapolis - University Library - Indianapolis, IN]
*[http://www.library.kent.edu/page/10112#157239 Kent State University – University Libraries – Kent, OH]
*[http://www.lunet.edu/lib/ask-a-librarian.htm Langston University – University Libraries – Langston, OK]
*[http://libguides.luc.edu/needhelp Loyola University of Chicago – Cudahy Library – Chicago, IL]
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY]
*[http://www.mhl.org/ask/sms.htm Memorial Hall Library – Andover, MA]
*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College - College Libraries – Middlebury, VT]
*[http://www.molinelibrary.com/text.html Moline Public Library – Moline, IL]
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA]
*[http://www.npl.org/Pages/Collections/textus.html Newark Public Library – Newark, NJ]
*[http://www.ouachita.lib.la.us/TAL.htm Ouachita Parish Public Library – Monroe, LA]
*[http://www.pasadena.edu/library/text.cfm Pasadena City College - Shatford Library – Pasadena, CA]
*[http://lib.pstcc.edu/askref Pellissippi State Technical Community College – Campus Library – Knoxville, TN]
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL]
*[http://www.pointpark.edu/Academics/AcademicSupport/Library Point Park University – University Library – Pittsburgh, PA]
*[http://www.princeton.lib.nj.us/reference/askalibrarian.html#text Princeton Public Library – Princeton, NJ]
*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH]
*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY]
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose Public Library - San Jose, CA]
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose State University - University Library - San Jose, CA]
*[http://146.74.224.231/archives/2009/08/have_a_question_1.html Santa Clara County Public Libraries – Santa Clara, CA]
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library - Santa Clara, CA]
*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University - Heafey Law Library – Santa Clara, CA]
*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University - University Library – Seattle, WA]
*[http://www.sckans.edu/library/textLibrarian.htm Southwestern College – Deets Library – Winfield, KS]
*[http://www.swosu.edu/library/infoservices/reference/ Southwestern Oklahoma State University – Al Harris Library – Weatherford, OK]
*[http://www.stcharleslibrary.org/research/helpindex.htm St. Charles Public Library – St. Charles, IL]
*[http://bayoureference.blogspot.com/2009/09/text-librarian-free-service.html Terrebonne Parish Library System - Houma, LA]
*[http://cooklibrary.towson.edu/spotlight/askcook.cfm Towson University – Cook Library – Towson, Maryland]
*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffitt Libraries – Berkeley, CA]
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California Berkeley - Kresge Engineering Library - Berkeley, CA]
*[http://ucmercedlibrary.info/ask-a-librarian/ University of California Merced - Library - Merced, CA]
*[http://library.umkc.edu/textalibrarian University of Missouri, Kansas City – University Libraries – Kansas City, MO]
*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV]
*[http://refchat.library.upenn.edu/ University of Pennsylvania - Libraries: Main, Lippincott & Biomedical - Philadelphia, PA]
*[http://chengextra.blogspot.com/2009/08/askcheng-text-messaging-service-now.html William Paterson University – Cheng Library – Wayne, NJ]
*[http://www.library.yale.edu/reference/asklive/index.html Yale University - University Libraries - New Haven, CT]
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

= Resources for IM Reference Training =
*[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2009-11-03T20:12:28Z

Spfitzinger: /* Libraries Offering SMS Reference Services */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*[http://mobile.aol.com/aolproducts/aimtxt AIM Hack]: Your users can:
**Send a message to 246246 (AIMAIM)
**Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
***For example:
*** send anytownlibrarychat what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply
*[http://www.textalibrarian.com Text A Librarian, Powered by Mosio] - SMS/Text Message Reference Services. Accessible by 250 million US mobile phones using a mobile carrier approved 5 digit short code. Collaborative features enable multiple librarians to respond, comment, share questions, etc.
*[http://libraryh3lp.blogspot.com/2009/03/sms-gateway-released.html LibraryH3lp Android SMS Gateway] - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
*[http://libraryh3lp.blogspot.com/2009/08/google-voice-sms-gateway.html LibraryH3lp Google Voice Gateway] - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing' software, works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.adalib.org/services/adult/askit Ada Community Library - Boise, ID]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]: using libraryh3lp Google Voice (send SMS to 571-766-6349)
*[http://www.ahml.info/find_information/ Arlington Heights Memorial Library (IL)]--using the AOL 265010 hack.
*[http://www.askalibrarian.mobi/ Ask a Librarian Mobile] Library Information Network for Community Colleges (Florida)
*[http://www.atlantic.edu/library/askLibrarian.htm Atlantic Cape Community College – William Spangler Library – Mays Landing, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries] (SMS via AIM 265010)
*[http://http://www.butler.edu/library/ask Butler University Libraries] (SMS to AIM 265010, then "buinfocommons: YourMessage")
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University, Douglas and Judith Krupp Library]
*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://library.csun.edu/Library_Services/TALFAQ.html California State University, Northridge – Oviatt Library – Northridge, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.cslibrary.org/ask.html Carol Stream Public Library – Carol Stream, IL]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://library.carr.org/find_books_more/txtlibrarian.asp Carroll County Public Library – New Windsor, MD]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.chapinlibrary.org/Text%20us!.htm Chapin Memorial Library – Myrtle Beach, SC]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://csuplibrary.wordpress.com/2009/08/31/need-info-have-a-mobile-phone-text-a-librarian/ Colorado State University, Pueblo – University Library – Pueblo, CO]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://ccclib.org/askaquestion/ Contra Costa County Library - Pleasant Hill, CA]: participant in [http://www.myinfoquest.info/ My Info Quest] collaborative text messaging reference pilot project using [http://www.altarama.com.au/refxsms.htm Altarama's] reference by SMS service.
*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www3.davidson.edu/cms/x36803.xml Davidson College – E.H. Little Library – Davidson, NC]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.dowling.edu/library/services/aska.html Dowling College Library], using the AIM hack.
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library - Baton Rouge, LA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.evpl.org/askevpl/ Evansville Vanderburgh Public Library – Evansville, IN]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University – University Libraries – Boca Raton, FL]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://libwww2.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=98 Free Library of Philadelphia - Philadelphia, PA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale Public Library (IL)] (SMS to AIM 265010 then "askhpl: text of question here")
*[http://library.iit.edu/ask/ Illinois Institute of Technology] (SMS to AIM 265010 then text "iitlibrary: question here")
*[http://www.mypubliclibrary.com/contact/askmylib.html Henderson District Public Libraries – Henderson, NV]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University - Purdue University Indianapolis - University Library - Indianapolis, IN]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.myinfoquest.info/ InfoQuest Collaborative Pilot Project] (launches 15 July 2009)
*[http://www.jocolibrary.org Johnson County Library], Overland Park, Kansas
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.library.kent.edu/page/10112#157239 Kent State University – University Libraries – Kent, OH]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.lunet.edu/lib/ask-a-librarian.htm Langston University – University Libraries – Langston, OK]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://libguides.luc.edu/needhelp Loyola University of Chicago – Cudahy Library – Chicago, IL]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY] : using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.mhl.org/ask/sms.htm Memorial Hall Library – Andover, MA]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College – College Libraries - Middlebury, VT]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.molinelibrary.com/text.html Moline Public Library – Moline, IL]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.npl.org/Pages/Collections/textus.html Newark Public Library – Newark, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.ncsu.edu/libref North Carolina State State University Libraries] (SMS via AIM 265010 then text "ncstatelib: message")
*[http://library.neiu.edu/ask.html Northeastern Illinois University Ronald Williams Library - Chicago, IL] (SMS to 773-442-2758, a Google Voice number)
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.oplib.org/TAL.htm Ouachita Parish Public Library - Monroe, LA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.pasadena.edu/library/text.cfm Pasadena City College – Shatford Library - Pasadena, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://lib.pstcc.edu/askref Pellissippi State Technical Community College – Campus Library – Knoxville, TN]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.pointpark.edu/Academics/AcademicSupport/Library Point Park University – University Library – Pittsburgh, PA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.princeton.lib.nj.us/reference/askalibrarian.html#text Princeton Public Library – Princeton, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose Public Library - San Jose, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose State University - University Library - San Jose, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://146.74.224.231/archives/2009/08/have_a_question_1.html Santa Clara County Public Libraries – Santa Clara, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library - Santa Clara, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University – Heafey Law Library – Santa Clara, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University – University Library - Seattle, WA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.sckans.edu/library/textLibrarian.htm Southwestern College – Deets Library – Winfield, KS]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.swosu.edu/library/infoservices/reference/ Southwestern Oklahoma State University – Al Harris Library – Weatherford, OK]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.stcharleslibrary.org/research/helpindex.htm St. Charles Public Library – St. Charles, IL]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.kslib.info/ask.html State Library of Kansas - Topeka, KS] using libraryh3lp Google Voice (send SMS to 785-256-0733)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://bayoureference.blogspot.com/2009/09/text-librarian-free-service.html Terrebonne Parish Library System - Houma, LA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library] (SMS vis AIM 265010 then text "tculibrary: message")
*[http://cooklibrary.towson.edu/spotlight/askcook.cfm Towson University – Cook Library – Towson, Maryland]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.uclouvain.be/bib Université Catholique de Louvain Library of Sciences and technologies, Belgium], pilot from Oct 2008-March 2009
*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffit Libraries - Berkeley, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California - Kresge Engineering Library – Berkeley, CA] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www2.lib.udel.edu/ref/askalib/ University of Delaware] (SMS via AIM 265010 then text "AskRefIM: message")
*[http://library.umkc.edu/textalibrarian University of Missouri, Kansas City – University Libraries – Kansas City, MO]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://refchat.library.upenn.edu/ University of Pennsylvania - Libraries: Main, Lippincott & Biomedical - Philadelphia, PA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia] (in reference email via Upside Wireless' Virtual SMS)
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.wclibrary.info/ask/text.asp Washington-Centerville Public Library (Ohio)] (SMS via AIM 265010 then text "askwclibrary message")
*[http://chengextra.blogspot.com/2009/08/askcheng-text-messaging-service-now.html William Paterson University – Cheng Library – Wayne, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.yale.edu/reference/asklive/index.html Yale University Libraries - New Haven, CT]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.yale.edu/science/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library (MCC Library)] (SMS via AIM to 265010 then text "mauicclib: txt message here")
*[http://www.iusb.edu/~libg/services/gethelp.shtml Indiana University South Bend (Franklin D. Schurz Library)] (SMS via AIM to 246246 then text "send iusblibrarian your message")
*[http://www.hud.ac.uk/cls/thebasics/huddersfield/help.html Text University of Huddersfield]
<nowiki><nowiki>Insert non-formatted text here</nowiki></nowiki>

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://library.uncg.edu/depts/ref/askalib/skype.asp University of North Carolina Greensboro, Greensboro, NC]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://library.csusm.edu/ California State University San Marcos]
*[http://library.camdencc.edu/ Camden County College, Blackwood, NJ]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges, CA] for personal pages only -- general IM ref now done with libraryh3lp (as of 1/21/09)
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://www.crystallakelibrary.org/ask_me.htm Crystal Lake Public Library]
*[http://www.departments.dsu.edu/library/asklib.html Dakota State University, Madison, SD]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.dowling.edu/library/services/aska.html Dowling College Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epcc.edu/vvlib/askvv1.htm El Paso Community College, Valle Verde Library]
*[http://www.epl.ca/EPLAskAQuestion.cfm Edmonton Public Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale (IL) Public Library]
*[http://www.homewood.lib.al.us/onlineLibrary/rss.html Homewood Public Library, Homewood, AL]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[http://www.idahohistory.net/research.html Idaho State Historical Society]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://rc.lsuc.on.ca/library/services_reference.htm Law Society of Upper Canada Great Library]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.lincolnlibraries.org/reference/asklcl.htm Lincoln City Libraries, Lincoln, NE]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.lmu.edu/Page32416.aspx Loyola Marymount University, Los Angeles, CA]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://www.mcpl.us Marathon County Public Library (MCPL), Marathon County, WI]
*[http://library.mcneese.edu McNeese State University Library, Lake Charles, LA]
*[http://www.mhc.ab.ca/library/im/default.html Medicine Hat College Library, Medicine Hat, AB]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College, Raleigh, NC]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://library.nsuok.edu/reference/chatreference.html Northeastern State University, Oklahoma]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://www2.ohlone.edu/org/library/ask.html Ohlone Community College Library]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.statelibrary.sc.gov South Carolina State Library]
*[http://www.scls.info/about/staff.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stanford.edu/group/cubberley/services/reference Stanford University Cubberley Education Library]
*[http://www.gsb.stanford.edu/jacksonlibrary/askalibrarian.html Stanford University Jackson Business Library]
*[http://www.slq.qld.gov.au/services/ask State Library of Queensland]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.tulane.edu/help/index.php Tulane University, Howard-Tilton Memorial Library]
*[http://library.albany.edu/contactus.html University at Albany]
*[http://library.buffalo.edu/askalibrarian University at Buffalo]
*[http://library.ucalgary.ca/services/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://biomed.ucsd.edu/ask/ University of California San Diego Biomedical Library]
*[http://ucblibraries.colorado.edu/askus.cfm University of Colorado at Boulder Libraries]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://library.ucy.ac.cy/ENGLISH/reference_deskE/ask_librarian_en.htm University of Cyprus Library]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://aok.lib.umbc.edu/askus/ University of Maryland Baltimore County (UMBC)]
*[http://www.umuc.edu/library/help/instantmessage.shtml University of Maryland University College (UMUC)]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://www.olemiss.edu/depts/general_library/files/ref/askalib.html University of Mississippi Libraries]
*[http://www.library.unt.edu/ris/ask-us University of North Texas Libraries]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.stthomas.edu/libraries/ask/imreference.html University of St. Thomas (Minnesota)]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://library.wcsu.edu/web/assistance/reference/ask/ Western Connecticut State University]
*[http://www.wou.edu/provost/library Western Oregon University]
*[http://www.westernu.edu/xp/edu/library/library-chat-reference.xml Western University of Health Sciences]
[http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]
*[http://www.framinghamlibrary.org/referenc.htm Framingham Public Library, Framingham, MA]
*[http://www.ku.edu.tr/ku/index.php?option=com_content&task=view&id=2146&Itemid=3007 Koç University Library, İstanbul - Turkey]
*[http://www.library.wwu.edu/info/askus/ Western Washington University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]

== Libraries Using Plugoo for Embedded Chat ==
*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library]
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using libraryh3lp for Embedded Chat ==
*University of North Carolina at Chapel Hill [http://www.lib.unc.edu/ask.html main ask-a-librarian page], [http://search.lib.unc.edu/ catalog], [http://www.lib.unc.edu/coursepages many coursepages].
*[http://www.library.american.edu/ask/index.html American University, Washington, DC]
*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page]
*[http://www.baylor.edu/lib/finearts/ Baylor University Crouch Fine Arts Library]
*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library] Ask A Librarian
*[http://ccclib.org Contra Costa County Library, CA] Have embedded in our catalog "not found" page and staff intranet. Will be adding to our LibAnswers (faq) site and more places.
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*University of Western Ontario [http://www.lib.uwo.ca/taylor/researchhelp.shtml Taylor Library], [http://www.lib.uwo.ca/programs/generalbusiness/instantmessage.html Business Library],and various [http://www.lib.uwo.ca/programs/planetaryscience/ Browse by Program pages]
*[http://www.library.fullerton.edu/asp/askalibrarian.aspx California State University Fullerton, Pollak Library]
*[http://library.auraria.edu Auraria Library, University of Colorado Denver/Metropolitan State College of Denver/Community College of Denver]
*[http://library.iit.edu/ask/ Illinois Institute of Technology]
*[http://www.rochesterpubliclibrary.org/reference/index.html Rochester Public Library, MN]
*[http://www.worthingtonlibraries.org/ Worthington Public Libraries]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges]
*[http://www.valdosta.edu/library/ask.php Valdosta State University]
*[http://www.tillabook.info Tillamook County Library]
*[http://www.kslib.info State Library of Kansas]
*[http://guides.main.library.emory.edu/content.php?pid=21685&sid=154354 Emory University]
*[http://www.skokielibrary.info Skokie Public Library]
*[http://library.depaul.edu DePaul University]
*[http://library.neiu.edu/ask.html Northeastern Illinois University]
*[http://www.csuchico.edu/library/ask.html California State University-Chico]
*[http://fama.us.es/ Biblioteca de la Universidad de Sevilla (Spain) Catálogo Fama] and [http://bib.us.es/servicios/pregunte/index-ides-idweb.html Pregunte al bibliotecario]
*[http://www.library.wisc.edu/ask/ University of Wisconsin Madison]

== Libraries Using Mosio's Text a Librarian for SMS Reference ==
*[http://www.adalib.org/services/adult/askit Ada Community Library – Boise, ID]
*[http://www.atlantic.edu/library/askLibrarian.htm Atlantic Cape Community College – William Spangler Library – Mays Landing, NJ]
*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA]
*[http://library.csun.edu/Library_Services/TALFAQ.html California State University, Northridge – Oviatt Library – Northridge, CA]
*[http://www.cslibrary.org/ask.html Carol Stream Public Library – Carol Stream, IL]
*[http://library.carr.org/find_books_more/txtlibrarian.asp Carroll County Public Library – New Windsor, MD]
*[http://www.chapinlibrary.org/Text%20us!.htm Chapin Memorial Library – Myrtle Beach, SC]
*[http://csuplibrary.wordpress.com/2009/08/31/need-info-have-a-mobile-phone-text-a-librarian/ Colorado State University, Pueblo – University Library – Pueblo, CO]
*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY]
*[http://www3.davidson.edu/cms/x36803.xml Davidson College – E.H. Little Library – Davidson, NC]
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX]
*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library, Baton Rouge, LA]
*[http://www.evpl.org/askevpl/ Evansville Vanderburgh Public Library – Evansville, IN]
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University – University Libraries – Boca Raton, FL]
*[http://libwww.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=102 Free Library of Philadelphia, Philadelphia, PA]
*[http://www.mypubliclibrary.com/contact/askmylib.html Henderson District Public Libraries – Henderson, NV]
*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University-Purdue University Indianapolis - University Library - Indianapolis, IN]
*[http://www.library.kent.edu/page/10112#157239 Kent State University – University Libraries – Kent, OH]
*[http://www.lunet.edu/lib/ask-a-librarian.htm Langston University – University Libraries – Langston, OK]
*[http://libguides.luc.edu/needhelp Loyola University of Chicago – Cudahy Library – Chicago, IL]
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY]
*[http://www.mhl.org/ask/sms.htm Memorial Hall Library – Andover, MA]
*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College - College Libraries – Middlebury, VT]
*[http://www.molinelibrary.com/text.html Moline Public Library – Moline, IL]
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA]
*[http://www.npl.org/Pages/Collections/textus.html Newark Public Library – Newark, NJ]
*[http://www.ouachita.lib.la.us/TAL.htm Ouachita Parish Public Library – Monroe, LA]
*[http://www.pasadena.edu/library/text.cfm Pasadena City College - Shatford Library – Pasadena, CA]
*[http://lib.pstcc.edu/askref Pellissippi State Technical Community College – Campus Library – Knoxville, TN]
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL]
*[http://www.pointpark.edu/Academics/AcademicSupport/Library Point Park University – University Library – Pittsburgh, PA]
*[http://www.princeton.lib.nj.us/reference/askalibrarian.html#text Princeton Public Library – Princeton, NJ]
*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH]
*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY]
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose Public Library - San Jose, CA]
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose State University - University Library - San Jose, CA]
*[http://146.74.224.231/archives/2009/08/have_a_question_1.html Santa Clara County Public Libraries – Santa Clara, CA]
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library - Santa Clara, CA]
*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University - Heafey Law Library – Santa Clara, CA]
*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University - University Library – Seattle, WA]
*[http://www.sckans.edu/library/textLibrarian.htm Southwestern College – Deets Library – Winfield, KS]
*[http://www.swosu.edu/library/infoservices/reference/ Southwestern Oklahoma State University – Al Harris Library – Weatherford, OK]
*[http://www.stcharleslibrary.org/research/helpindex.htm St. Charles Public Library – St. Charles, IL]
*[http://bayoureference.blogspot.com/2009/09/text-librarian-free-service.html Terrebonne Parish Library System - Houma, LA]
*[http://cooklibrary.towson.edu/spotlight/askcook.cfm Towson University – Cook Library – Towson, Maryland]
*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffitt Libraries – Berkeley, CA]
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California Berkeley - Kresge Engineering Library - Berkeley, CA]
*[http://ucmercedlibrary.info/ask-a-librarian/ University of California Merced - Library - Merced, CA]
*[http://library.umkc.edu/textalibrarian University of Missouri, Kansas City – University Libraries – Kansas City, MO]
*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV]
*[http://refchat.library.upenn.edu/ University of Pennsylvania - Libraries: Main, Lippincott & Biomedical - Philadelphia, PA]
*[http://chengextra.blogspot.com/2009/08/askcheng-text-messaging-service-now.html William Paterson University – Cheng Library – Wayne, NJ]
*[http://www.library.yale.edu/reference/asklive/index.html Yale University - University Libraries - New Haven, CT]
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

= Resources for IM Reference Training =
*[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2009-11-03T20:11:24Z

Spfitzinger: /* Libraries Offering SMS Reference Services */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*[http://mobile.aol.com/aolproducts/aimtxt AIM Hack]: Your users can:
**Send a message to 246246 (AIMAIM)
**Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
***For example:
*** send anytownlibrarychat what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply
*[http://www.textalibrarian.com Text A Librarian, Powered by Mosio] - SMS/Text Message Reference Services. Accessible by 250 million US mobile phones using a mobile carrier approved 5 digit short code. Collaborative features enable multiple librarians to respond, comment, share questions, etc.
*[http://libraryh3lp.blogspot.com/2009/03/sms-gateway-released.html LibraryH3lp Android SMS Gateway] - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
*[http://libraryh3lp.blogspot.com/2009/08/google-voice-sms-gateway.html LibraryH3lp Google Voice Gateway] - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Multiple networks, thin client, great plugins for scripts using spell checker, works well under low bandwidth, Open Source (''Recommended by [[User:StevenS|Steven]]'')
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing' software, works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.adalib.org/services/adult/askit Ada Community Library - Boise, ID]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]: using libraryh3lp Google Voice (send SMS to 571-766-6349)
*[http://www.ahml.info/find_information/ Arlington Heights Memorial Library (IL)]--using the AOL 265010 hack.
*[http://www.askalibrarian.mobi/ Ask a Librarian Mobile] Library Information Network for Community Colleges (Florida)
*[http://www.atlantic.edu/library/askLibrarian.htm Atlantic Cape Community College – William Spangler Library – Mays Landing, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries] (SMS via AIM 265010)
*[http://http://www.butler.edu/library/ask Butler University Libraries] (SMS via AIM 265010)
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University, Douglas and Judith Krupp Library]
*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://library.csun.edu/Library_Services/TALFAQ.html California State University, Northridge – Oviatt Library – Northridge, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.cslibrary.org/ask.html Carol Stream Public Library – Carol Stream, IL]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://library.carr.org/find_books_more/txtlibrarian.asp Carroll County Public Library – New Windsor, MD]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.chapinlibrary.org/Text%20us!.htm Chapin Memorial Library – Myrtle Beach, SC]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://csuplibrary.wordpress.com/2009/08/31/need-info-have-a-mobile-phone-text-a-librarian/ Colorado State University, Pueblo – University Library – Pueblo, CO]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://ccclib.org/askaquestion/ Contra Costa County Library - Pleasant Hill, CA]: participant in [http://www.myinfoquest.info/ My Info Quest] collaborative text messaging reference pilot project using [http://www.altarama.com.au/refxsms.htm Altarama's] reference by SMS service.
*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www3.davidson.edu/cms/x36803.xml Davidson College – E.H. Little Library – Davidson, NC]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.dowling.edu/library/services/aska.html Dowling College Library], using the AIM hack.
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library - Baton Rouge, LA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.evpl.org/askevpl/ Evansville Vanderburgh Public Library – Evansville, IN]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University – University Libraries – Boca Raton, FL]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://libwww2.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=98 Free Library of Philadelphia - Philadelphia, PA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale Public Library (IL)] (SMS to AIM 265010 then "askhpl: text of question here")
*[http://library.iit.edu/ask/ Illinois Institute of Technology] (SMS to AIM 265010 then text "iitlibrary: question here")
*[http://www.mypubliclibrary.com/contact/askmylib.html Henderson District Public Libraries – Henderson, NV]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University - Purdue University Indianapolis - University Library - Indianapolis, IN]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.myinfoquest.info/ InfoQuest Collaborative Pilot Project] (launches 15 July 2009)
*[http://www.jocolibrary.org Johnson County Library], Overland Park, Kansas
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.library.kent.edu/page/10112#157239 Kent State University – University Libraries – Kent, OH]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.lunet.edu/lib/ask-a-librarian.htm Langston University – University Libraries – Langston, OK]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://libguides.luc.edu/needhelp Loyola University of Chicago – Cudahy Library – Chicago, IL]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY] : using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.mhl.org/ask/sms.htm Memorial Hall Library – Andover, MA]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College – College Libraries - Middlebury, VT]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.molinelibrary.com/text.html Moline Public Library – Moline, IL]: using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.npl.org/Pages/Collections/textus.html Newark Public Library – Newark, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.ncsu.edu/libref North Carolina State State University Libraries] (SMS via AIM 265010 then text "ncstatelib: message")
*[http://library.neiu.edu/ask.html Northeastern Illinois University Ronald Williams Library - Chicago, IL] (SMS to 773-442-2758, a Google Voice number)
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.oplib.org/TAL.htm Ouachita Parish Public Library - Monroe, LA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.pasadena.edu/library/text.cfm Pasadena City College – Shatford Library - Pasadena, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://lib.pstcc.edu/askref Pellissippi State Technical Community College – Campus Library – Knoxville, TN]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.pointpark.edu/Academics/AcademicSupport/Library Point Park University – University Library – Pittsburgh, PA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.princeton.lib.nj.us/reference/askalibrarian.html#text Princeton Public Library – Princeton, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose Public Library - San Jose, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose State University - University Library - San Jose, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://146.74.224.231/archives/2009/08/have_a_question_1.html Santa Clara County Public Libraries – Santa Clara, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library - Santa Clara, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University – Heafey Law Library – Santa Clara, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University – University Library - Seattle, WA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.sckans.edu/library/textLibrarian.htm Southwestern College – Deets Library – Winfield, KS]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.swosu.edu/library/infoservices/reference/ Southwestern Oklahoma State University – Al Harris Library – Weatherford, OK]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.stcharleslibrary.org/research/helpindex.htm St. Charles Public Library – St. Charles, IL]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.kslib.info/ask.html State Library of Kansas - Topeka, KS] using libraryh3lp Google Voice (send SMS to 785-256-0733)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://bayoureference.blogspot.com/2009/09/text-librarian-free-service.html Terrebonne Parish Library System - Houma, LA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library] (SMS vis AIM 265010 then text "tculibrary: message")
*[http://cooklibrary.towson.edu/spotlight/askcook.cfm Towson University – Cook Library – Towson, Maryland]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.uclouvain.be/bib Université Catholique de Louvain Library of Sciences and technologies, Belgium], pilot from Oct 2008-March 2009
*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffit Libraries - Berkeley, CA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California - Kresge Engineering Library – Berkeley, CA] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www2.lib.udel.edu/ref/askalib/ University of Delaware] (SMS via AIM 265010 then text "AskRefIM: message")
*[http://library.umkc.edu/textalibrarian University of Missouri, Kansas City – University Libraries – Kansas City, MO]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://refchat.library.upenn.edu/ University of Pennsylvania - Libraries: Main, Lippincott & Biomedical - Philadelphia, PA]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia] (in reference email via Upside Wireless' Virtual SMS)
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.wclibrary.info/ask/text.asp Washington-Centerville Public Library (Ohio)] (SMS via AIM 265010 then text "askwclibrary message")
*[http://chengextra.blogspot.com/2009/08/askcheng-text-messaging-service-now.html William Paterson University – Cheng Library – Wayne, NJ]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.yale.edu/reference/asklive/index.html Yale University Libraries - New Haven, CT]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.yale.edu/science/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]: using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library (MCC Library)] (SMS via AIM to 265010 then text "mauicclib: txt message here")
*[http://www.iusb.edu/~libg/services/gethelp.shtml Indiana University South Bend (Franklin D. Schurz Library)] (SMS via AIM to 246246 then text "send iusblibrarian your message")
*[http://www.hud.ac.uk/cls/thebasics/huddersfield/help.html Text University of Huddersfield]
<nowiki><nowiki>Insert non-formatted text here</nowiki></nowiki>

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://library.uncg.edu/depts/ref/askalib/skype.asp University of North Carolina Greensboro, Greensboro, NC]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://library.csusm.edu/ California State University San Marcos]
*[http://library.camdencc.edu/ Camden County College, Blackwood, NJ]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges, CA] for personal pages only -- general IM ref now done with libraryh3lp (as of 1/21/09)
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://www.crystallakelibrary.org/ask_me.htm Crystal Lake Public Library]
*[http://www.departments.dsu.edu/library/asklib.html Dakota State University, Madison, SD]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.dowling.edu/library/services/aska.html Dowling College Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epcc.edu/vvlib/askvv1.htm El Paso Community College, Valle Verde Library]
*[http://www.epl.ca/EPLAskAQuestion.cfm Edmonton Public Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale (IL) Public Library]
*[http://www.homewood.lib.al.us/onlineLibrary/rss.html Homewood Public Library, Homewood, AL]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[http://www.idahohistory.net/research.html Idaho State Historical Society]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://rc.lsuc.on.ca/library/services_reference.htm Law Society of Upper Canada Great Library]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.lincolnlibraries.org/reference/asklcl.htm Lincoln City Libraries, Lincoln, NE]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.lmu.edu/Page32416.aspx Loyola Marymount University, Los Angeles, CA]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://www.mcpl.us Marathon County Public Library (MCPL), Marathon County, WI]
*[http://library.mcneese.edu McNeese State University Library, Lake Charles, LA]
*[http://www.mhc.ab.ca/library/im/default.html Medicine Hat College Library, Medicine Hat, AB]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College, Raleigh, NC]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://library.nsuok.edu/reference/chatreference.html Northeastern State University, Oklahoma]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://www2.ohlone.edu/org/library/ask.html Ohlone Community College Library]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.statelibrary.sc.gov South Carolina State Library]
*[http://www.scls.info/about/staff.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stanford.edu/group/cubberley/services/reference Stanford University Cubberley Education Library]
*[http://www.gsb.stanford.edu/jacksonlibrary/askalibrarian.html Stanford University Jackson Business Library]
*[http://www.slq.qld.gov.au/services/ask State Library of Queensland]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.tulane.edu/help/index.php Tulane University, Howard-Tilton Memorial Library]
*[http://library.albany.edu/contactus.html University at Albany]
*[http://library.buffalo.edu/askalibrarian University at Buffalo]
*[http://library.ucalgary.ca/services/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://biomed.ucsd.edu/ask/ University of California San Diego Biomedical Library]
*[http://ucblibraries.colorado.edu/askus.cfm University of Colorado at Boulder Libraries]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://library.ucy.ac.cy/ENGLISH/reference_deskE/ask_librarian_en.htm University of Cyprus Library]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://aok.lib.umbc.edu/askus/ University of Maryland Baltimore County (UMBC)]
*[http://www.umuc.edu/library/help/instantmessage.shtml University of Maryland University College (UMUC)]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://www.olemiss.edu/depts/general_library/files/ref/askalib.html University of Mississippi Libraries]
*[http://www.library.unt.edu/ris/ask-us University of North Texas Libraries]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.stthomas.edu/libraries/ask/imreference.html University of St. Thomas (Minnesota)]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://library.wcsu.edu/web/assistance/reference/ask/ Western Connecticut State University]
*[http://www.wou.edu/provost/library Western Oregon University]
*[http://www.westernu.edu/xp/edu/library/library-chat-reference.xml Western University of Health Sciences]
[http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]
*[http://www.framinghamlibrary.org/referenc.htm Framingham Public Library, Framingham, MA]
*[http://www.ku.edu.tr/ku/index.php?option=com_content&task=view&id=2146&Itemid=3007 Koç University Library, İstanbul - Turkey]
*[http://www.library.wwu.edu/info/askus/ Western Washington University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]

== Libraries Using Plugoo for Embedded Chat ==
*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library]
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using libraryh3lp for Embedded Chat ==
*University of North Carolina at Chapel Hill [http://www.lib.unc.edu/ask.html main ask-a-librarian page], [http://search.lib.unc.edu/ catalog], [http://www.lib.unc.edu/coursepages many coursepages].
*[http://www.library.american.edu/ask/index.html American University, Washington, DC]
*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page]
*[http://www.baylor.edu/lib/finearts/ Baylor University Crouch Fine Arts Library]
*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library] Ask A Librarian
*[http://ccclib.org Contra Costa County Library, CA] Have embedded in our catalog "not found" page and staff intranet. Will be adding to our LibAnswers (faq) site and more places.
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*University of Western Ontario [http://www.lib.uwo.ca/taylor/researchhelp.shtml Taylor Library], [http://www.lib.uwo.ca/programs/generalbusiness/instantmessage.html Business Library],and various [http://www.lib.uwo.ca/programs/planetaryscience/ Browse by Program pages]
*[http://www.library.fullerton.edu/asp/askalibrarian.aspx California State University Fullerton, Pollak Library]
*[http://library.auraria.edu Auraria Library, University of Colorado Denver/Metropolitan State College of Denver/Community College of Denver]
*[http://library.iit.edu/ask/ Illinois Institute of Technology]
*[http://www.rochesterpubliclibrary.org/reference/index.html Rochester Public Library, MN]
*[http://www.worthingtonlibraries.org/ Worthington Public Libraries]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges]
*[http://www.valdosta.edu/library/ask.php Valdosta State University]
*[http://www.tillabook.info Tillamook County Library]
*[http://www.kslib.info State Library of Kansas]
*[http://guides.main.library.emory.edu/content.php?pid=21685&sid=154354 Emory University]
*[http://www.skokielibrary.info Skokie Public Library]
*[http://library.depaul.edu DePaul University]
*[http://library.neiu.edu/ask.html Northeastern Illinois University]
*[http://www.csuchico.edu/library/ask.html California State University-Chico]
*[http://fama.us.es/ Biblioteca de la Universidad de Sevilla (Spain) Catálogo Fama] and [http://bib.us.es/servicios/pregunte/index-ides-idweb.html Pregunte al bibliotecario]
*[http://www.library.wisc.edu/ask/ University of Wisconsin Madison]

== Libraries Using Mosio's Text a Librarian for SMS Reference ==
*[http://www.adalib.org/services/adult/askit Ada Community Library – Boise, ID]
*[http://www.atlantic.edu/library/askLibrarian.htm Atlantic Cape Community College – William Spangler Library – Mays Landing, NJ]
*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA]
*[http://library.csun.edu/Library_Services/TALFAQ.html California State University, Northridge – Oviatt Library – Northridge, CA]
*[http://www.cslibrary.org/ask.html Carol Stream Public Library – Carol Stream, IL]
*[http://library.carr.org/find_books_more/txtlibrarian.asp Carroll County Public Library – New Windsor, MD]
*[http://www.chapinlibrary.org/Text%20us!.htm Chapin Memorial Library – Myrtle Beach, SC]
*[http://csuplibrary.wordpress.com/2009/08/31/need-info-have-a-mobile-phone-text-a-librarian/ Colorado State University, Pueblo – University Library – Pueblo, CO]
*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY]
*[http://www3.davidson.edu/cms/x36803.xml Davidson College – E.H. Little Library – Davidson, NC]
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX]
*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library, Baton Rouge, LA]
*[http://www.evpl.org/askevpl/ Evansville Vanderburgh Public Library – Evansville, IN]
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University – University Libraries – Boca Raton, FL]
*[http://libwww.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=102 Free Library of Philadelphia, Philadelphia, PA]
*[http://www.mypubliclibrary.com/contact/askmylib.html Henderson District Public Libraries – Henderson, NV]
*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University-Purdue University Indianapolis - University Library - Indianapolis, IN]
*[http://www.library.kent.edu/page/10112#157239 Kent State University – University Libraries – Kent, OH]
*[http://www.lunet.edu/lib/ask-a-librarian.htm Langston University – University Libraries – Langston, OK]
*[http://libguides.luc.edu/needhelp Loyola University of Chicago – Cudahy Library – Chicago, IL]
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY]
*[http://www.mhl.org/ask/sms.htm Memorial Hall Library – Andover, MA]
*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College - College Libraries – Middlebury, VT]
*[http://www.molinelibrary.com/text.html Moline Public Library – Moline, IL]
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA]
*[http://www.npl.org/Pages/Collections/textus.html Newark Public Library – Newark, NJ]
*[http://www.ouachita.lib.la.us/TAL.htm Ouachita Parish Public Library – Monroe, LA]
*[http://www.pasadena.edu/library/text.cfm Pasadena City College - Shatford Library – Pasadena, CA]
*[http://lib.pstcc.edu/askref Pellissippi State Technical Community College – Campus Library – Knoxville, TN]
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL]
*[http://www.pointpark.edu/Academics/AcademicSupport/Library Point Park University – University Library – Pittsburgh, PA]
*[http://www.princeton.lib.nj.us/reference/askalibrarian.html#text Princeton Public Library – Princeton, NJ]
*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH]
*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY]
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose Public Library - San Jose, CA]
*[http://www.sjlibrary.org/services/reference/texting.htm San Jose State University - University Library - San Jose, CA]
*[http://146.74.224.231/archives/2009/08/have_a_question_1.html Santa Clara County Public Libraries – Santa Clara, CA]
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library - Santa Clara, CA]
*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University - Heafey Law Library – Santa Clara, CA]
*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University - University Library – Seattle, WA]
*[http://www.sckans.edu/library/textLibrarian.htm Southwestern College – Deets Library – Winfield, KS]
*[http://www.swosu.edu/library/infoservices/reference/ Southwestern Oklahoma State University – Al Harris Library – Weatherford, OK]
*[http://www.stcharleslibrary.org/research/helpindex.htm St. Charles Public Library – St. Charles, IL]
*[http://bayoureference.blogspot.com/2009/09/text-librarian-free-service.html Terrebonne Parish Library System - Houma, LA]
*[http://cooklibrary.towson.edu/spotlight/askcook.cfm Towson University – Cook Library – Towson, Maryland]
*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffitt Libraries – Berkeley, CA]
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California Berkeley - Kresge Engineering Library - Berkeley, CA]
*[http://ucmercedlibrary.info/ask-a-librarian/ University of California Merced - Library - Merced, CA]
*[http://library.umkc.edu/textalibrarian University of Missouri, Kansas City – University Libraries – Kansas City, MO]
*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV]
*[http://refchat.library.upenn.edu/ University of Pennsylvania - Libraries: Main, Lippincott & Biomedical - Philadelphia, PA]
*[http://chengextra.blogspot.com/2009/08/askcheng-text-messaging-service-now.html William Paterson University – Cheng Library – Wayne, NJ]
*[http://www.library.yale.edu/reference/asklive/index.html Yale University - University Libraries - New Haven, CT]
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

= Resources for IM Reference Training =
*[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Librarians who IM

2006-03-31T13:44:57Z

Spfitzinger:

Are you a librarian? Are you interested in chatting and collaborating with other librarians? Do you have an IM handle? If so, feel free to add it to this list! ''Note: Please try to keep the list in alphabetical order.''

*'''Derik A Badman''', Temple University, [http://madinkbeard.com Madinkbeard], AIM/Yahoo: derikbad
*'''Moreno Barros''', [http://extralibris.info ExtraLibris Brazil], AIM: morenopissedoff ; MSN: moreno.barros[at]gmail.com
*'''Laura Blalock''', Tennessee Technical University, [http://creativelibrarian.com Creative Librarian] AIM: auricelest, GTalk: lablalock [at] gmail.com, Jabber: laura [at] creativelibrarian.com, skype: lablalock
*'''Michelle Boule''', University of Houston, [http://wanderingeyre.com A Wandering Eyre] AIM: LeFey6 GTalk: mboule [at] gmail [dot] com
*'''Michael L. Bradford''', Harvard Divinity School, [http://librarydespot.weblogs.us/ Library Despot 2.0], AIM: libdespot
*'''Adam Burke''', Waubonsee Community College, AIM/Yahoo: adamthelibrarian, MSN: adamthelibarian (at) hotmail.com
*'''Anna Burke''', Babson College, AIM: bananarama667, GTalk: amalthea67 [at] gmail.com
*'''Michael Casey''', [http://www.librarycrunch.com LibraryCrunch], AIM: librarycrunch
*'''Darren Chase''', [http://www.ibiblio.org/secretlibrary Secret Library Workers Union], AIM: secretlibrary, Y!M: shushyourself
*'''Mary Carmen Chimato''', [http://www.indierocklibrarian.com Indie Rock Librarian], AIM/YIM: mcc6676
*'''Karen A. Coombs''', University of Houston Libraries, [http://www.librarywebchic.net Library Web Chic], AIM/Skype: librarywebchic, GTalk: librarywebchic[at]gmail.com
*'''Anna Creech''', [http://www.eclecticlibrarian.net/ eclectic librarian], Central Washington University, AIM: creechal, Y!M: anna_creech, MSN: creechal@spamcop.net, GTalk: eclecticlibrarian [at] gmail [dot] com
*'''Laura Crossett''', [http://www.newrambler.net/lisdom lis.dom], Meeteetse Branch Library (WY), AIM: theblackmolly, Y!M: lcrossett
*'''Marlène Delhaye''', Université Paul Cezanne Libraries (Aix-en-Provence,France),[http://marlenescorner.blogspirit.com/ Marlene's corner], AIM : ebibliothecaire
*'''Nanette Donohue''', [http://nanette.wordpress.com Skills Like This], AIM: nanetteamplified, Y!M: amplifiedtorock
*'''Bill Drew''',Morrisville State College, [http://babyboomerlibrarian.blogspot.com BabyBoomerLibrarian], AIM:BillDrew4
*'''Julie Elliott''', Indiana University South Bend, [http://ipreferreading.blogspot.com/ i prefer reading], AIM: jmfelli, Yahoo: jmfelli
*'''Amanda Etches-Johnson''', McMaster University (ON), [http://www.blogwithoutalibrary.net blogwithoutalibrary.net], AIM/Skype: torontolibrarian, MSN: amanda[at]etches-johnson.com, yahoo!: etches_johnson
*'''Meredith Farkas''', Norwich University (VT), [http://meredith.wolfwater.com/wordpress/ Information Wants To Be Free], AIM & MSN: librarianmer, gtalk: mgfarkas [at] gmail.com
*'''Susan Fisher''', Alameda County Library (CA), AIM/Yahoo: librariantalking
*'''David Free''', Georgia Perimeter College (GA), AIM: dwfree1967, gtalk: dwfree[at]gmail.com
*'''Beth Gallaway''', Metrowest MA Regional Library System (MA), [http://home.comcast.net/~egallaway http://home.comcast.net/~egallaway] AIM: rimeswith0range, gtalk/Skype/Yahoo!/ICQ: informationgoddess29[at]gmail.com
*'''Wally Grotophorst''', George Mason University, [http://timesync.gmu.edu/wordpress/ iNode], AIM: dodichaser
*'''Susan Hansen''', [http://www.rochesterpubliclibrary.org/ Rochester Public Library], AIM: bkworm042
*'''Rochelle Hartman,''' [http://rochellejustrochelle.typepad.com/ Tinfoil+Raccoon], [http://www.libraryjournal.com/blog/670000067.html LJ Tech Blog; AIM: queenolibryland; Yahoo!: rhartmanbpl
*'''Rebecca Hedreen''', Southern Connecticut State University (CT), AIM: disedlibrarian, MSN: hedreenr1[at]southernct.edu, Skype: delibrarian, GTalk: delibrarian[at]dmail.com
*'''Jeanne Hickling''', INCOLSA, MSN: jeanne_inc[at]hotmail.com, Gtalk: jhickling[at]gmail.com
*'''Poliana Irizarry''', [http://www.law.temple.edu/servlet/RetrievePage?site=TempleLaw&page=Library_Information_Technology Temple Law School], AIM: polianananana
*'''Gretchen Keer''', [http://www.mc3.edu/sa/lib/lrc.htm Montgomery County Community College (PA)], AIM: gik36, GTalk: gretchenkeer[at]gmail.com
*'''David King''', [http://www.davidleeking.com/ davidleeking.com], [http://www.kclibrary.org/ Kansas City Public Library], AIM: squagmar, skype: davidleeking, Yahoo: daweedrex, gtalk: davidleeking[at]gmail.com, MSN: davidking[at]kclibrary.org
*'''Marianne Kruppa''', [http://blog.skagirlie.net/ blog.skagirlie.net], [http://www.libraryforlife.org/ St. Joseph County Public Library]. AIM: sjcplskagirlie, Yahoo!: skagirlie37, GTalk: skagirlie
*'''Steve Lawson''', Colorado College Tutt Library, [http://library.coloradocollege.edu/steve/ See Also], AIM & Yahoo!: tuttlawson
*'''Rudy Leon''', SUNY Potsdam, AIM: leonre3309, Yahoo: rudileon, Gtalk: rudy.leon
*'''Jenny Levine''', [http://www.mls.lib.il.us/ Metropolitan Library System], [http://theshiftedlibrarian.com/ The Shifted Librarian], AIM: cybrarygal
*'''Brian Mathews''', Georgia Tech Library [http://altref.blogspot.com/ Alt Ref Blog], AIM: BrianGTlibrary
*'''Paul Miller''', Talis, (UK) AIM and iChat (with audio and video):talis_paul[at]mac.com, MSN and GTalk: paul.miller71[at]gmail.com
*'''Joy Weese Moll''', [http://joy.mollprojects.com/myblogs/wanderings Wanderings], [http://library.wustl.edu/ Washington University Libraries], AIM: WULibrarianJoy, Yahoo: WULibrarianJoy, MSN: joyweesemoll at yahoo dot com
*'''Joshua M. Neff''', [http://www.olathelibrary.org/ Olathe Public Library], [http://www.goblin-cartoons.com/library/ the goblin in the library], MSN: figaro9[at]hotmail.com, Yahoo!: joshua_neff, gtalk: joshuamneff, Skype: joshuamneff
*'''Carrie Newsom''', University of Florida Marston Science Library, AIM: clonewsom, Y!M: newsomzz GTalk: newsomz
*'''Steve Oberg''', Endeavor Information Systems, Inc., part-time instructor, UIUC GSLIS, and [http://www.familymanlibrarian.com/ Family Man Librarian]; AIM (and iChat): sjoberg67, Gmail: steve.oberg [at] gmail.com, Yahoo: steve_oberg
*'''Gina Persichini''', Idaho State Library, AIM and Yahoo!: GinaISL
*'''Scott Pfitzinger''', [http://bibliotechweb.com BiblioTech Web], Butler University, [http://www.butler.edu/dawgblog DawgBlog], AIM & Yahoo: pfitzlib, GTalk: spfitzinger
*'''Christina Pikas''', [http://christinaslibraryrant.blogspot.com Christina's LIS Rant], The Johns Hopkins University Applied Physics Laboratory; AIM: Christina Pikas0, Yahoo, MSN, GTalk: cpikas
*'''Paul Pival''', [http://distlib.blogs.com The Distant Librarian], University of Calgary, AIM: libconnection, Yahoo: lib_connection, MSN: libconnection [at] hotmail.com, Skype: libcon, GTalk: ppival
*'''Lauren Pressley''', [http://www.laurenpressley.com/library/ lauren's library blog], (NC) AIM: laurenpressley, iChat: lmpressl, Yahoo: laurenmpressley
*'''Elena Prigoda''', University of Toronto Libraries. Ontario, Canada AIM: elenaATgerstein MSN: elena.prigoda [at] utoronto.ca Yahoo: eprigoda, Google Talk: elena.prigoda [at] gmail.com
*'''Lichen Rancourt''', [http://www.remainingrelevant.net Remaining Relevant], [http://www.library.unh.edu University of New Hampshire Library], AIM & yahoo messenger: lichenrancourt
*'''marcus roesner''', VR librarian @ LibraryCo Inc. Ontario, Canada. theinetlib.net, AIM: inetliber MSN: inetlib@hotmail.com Yahoo: inetlib gtalk: inetlib@gmail.com ICQ 9971915 (MSN: mroesner@libraryco.ca)
*'''Jenica Rogers''', [http://jenica26.squarespace.com/ Thinking Out Loud] AIM: Jenica26
*'''Michael Sauers''', [http://travelinlibrarian.info/ TravelinLibrarian.info] AIM: msauers1, Yahoo!: msauers, MSN: msauers@travelinlibrarian.info
*'''Aaron Schmidt''', [http://www.walkingpaper.org walkingpaper.org] AIM: XXagentcooperXX
*'''Eric Schnell''', [http://bones.med.ohio-state.edu My Website] [http://ericschnell.blogspot.com/ See Also] Prior Health Sciences Library, The Ohio State University. GTalk and MSN: eric.schnell@gmail.com
*'''Dorothea Salo''', [http://cavlec.yarinareth.net/ Caveat Lector], AIM: gmumars
*'''Greg Schwartz''', [http://openstacks.net/os Open Stacks], AIM, Yahoo!, MSN: planetneutral
*'''Kate Sherrill''', Ivy Tech Community College of Indiana - Southwest, AIM/Yahoo: KateSherrill gtalk: KateSherrill[at]gmail.com
*'''Karl G. Siewert''', [http://yoyotxt.blogspot.com/ Txt-based Blogging], AIM: yoyology; gtalk: yoyology[at]gmail.com
*'''Rachel Singer Gordon''', [http://www.lisjobs.com LISjobs.com], AIM: rachelsgordon, Yahoo!: lib_rachel
*'''Kevin Smith''', [http://ashkev.weblogs.us The Fiddling Librarian 3.0] Cass District Library, AIM: cassref, Yahoo!: fiddlinglibrarian, gtalk: ashkev [at] gmail.com
*'''Michael Stephens''', [http://www.tametheweb.com tametheweb.com], (IN) AIM: mstephens7mac
*'''Alec Sonsteby''', [http://librariansatthegate.blogspot.com/ Librarians at the Gate], AIM: AlecSonsteby
*'''Karen Ulric''', [http://www.ssdsofessexandunion.org/library Solomon Schechter Day School of Essex and Union](NJ) AIM: LibrarianPower or wasagooze
*'''Patty Uttaro''', [http://www.ogdenny.com Ogden Farmers' Library], AIM: PatriciaU524 or scotchblossom ; MSN: cosmosgrrl
*'''Ken Varnum''', [http://blogs.fletcher.tufts.edu/rss4lib/ RSS4Lib], AIM: kvarnum
*'''Rita Vine''', University of Toronto Libraries and [http://www.workingfaster.com Workingfaster.com], AIM: ritathelibrarian; Yahoo: ritavine; GoogleTalk: ritavine(AT)gmail.com ; MSM: rita.vine(AT)utoronto.ca
*'''Sherri Vokey''', University of Toronto, [http://blog.uwinnipeg.ca/schwagbag/ ::schwagbag::], AIM/iChat: IIsherrivokeyII
*'''Jessamyn West''', librarian.net. AIM: iamthebestartist Yahoo/MSN: jessamyn_west gtalk: jessamyn[at]gmail.com
*'''Barb Wright''', Weld Library District, CO, Yahoo/MSN: barbeenie
*'''Chris Zammarelli''', [http://www.zammarelli.com/chris/libraryola Libraryola], AIM/Yahoo: shrillczar ; MSN: shrillczar@hotmail.com ; gtalk: shrillczar@gmail.com
*'''Mary Rose Loria''', International School Manila, Philippines, Yahoo/MSN: robyn0410 ; gtalk: mvloria@gmail.com

Librarians who IM

2006-03-31T13:43:48Z

Spfitzinger:

Are you a librarian? Are you interested in chatting and collaborating with other librarians? Do you have an IM handle? If so, feel free to add it to this list! ''Note: Please try to keep the list in alphabetical order.''

*'''Derik A Badman''', Temple University, [http://madinkbeard.com Madinkbeard], AIM/Yahoo: derikbad
*'''Moreno Barros''', [http://extralibris.info ExtraLibris Brazil], AIM: morenopissedoff ; MSN: moreno.barros[at]gmail.com
*'''Laura Blalock''', Tennessee Technical University, [http://creativelibrarian.com Creative Librarian] AIM: auricelest, GTalk: lablalock [at] gmail.com, Jabber: laura [at] creativelibrarian.com, skype: lablalock
*'''Michelle Boule''', University of Houston, [http://wanderingeyre.com A Wandering Eyre] AIM: LeFey6 GTalk: mboule [at] gmail [dot] com
*'''Michael L. Bradford''', Harvard Divinity School, [http://librarydespot.weblogs.us/ Library Despot 2.0], AIM: libdespot
*'''Adam Burke''', Waubonsee Community College, AIM/Yahoo: adamthelibrarian, MSN: adamthelibarian (at) hotmail.com
*'''Anna Burke''', Babson College, AIM: bananarama667, GTalk: amalthea67 [at] gmail.com
*'''Michael Casey''', [http://www.librarycrunch.com LibraryCrunch], AIM: librarycrunch
*'''Darren Chase''', [http://www.ibiblio.org/secretlibrary Secret Library Workers Union], AIM: secretlibrary, Y!M: shushyourself
*'''Mary Carmen Chimato''', [http://www.indierocklibrarian.com Indie Rock Librarian], AIM/YIM: mcc6676
*'''Karen A. Coombs''', University of Houston Libraries, [http://www.librarywebchic.net Library Web Chic], AIM/Skype: librarywebchic, GTalk: librarywebchic[at]gmail.com
*'''Anna Creech''', [http://www.eclecticlibrarian.net/ eclectic librarian], Central Washington University, AIM: creechal, Y!M: anna_creech, MSN: creechal@spamcop.net, GTalk: eclecticlibrarian [at] gmail [dot] com
*'''Laura Crossett''', [http://www.newrambler.net/lisdom lis.dom], Meeteetse Branch Library (WY), AIM: theblackmolly, Y!M: lcrossett
*'''Marlène Delhaye''', Université Paul Cezanne Libraries (Aix-en-Provence,France),[http://marlenescorner.blogspirit.com/ Marlene's corner], AIM : ebibliothecaire
*'''Nanette Donohue''', [http://nanette.wordpress.com Skills Like This], AIM: nanetteamplified, Y!M: amplifiedtorock
*'''Bill Drew''',Morrisville State College, [http://babyboomerlibrarian.blogspot.com BabyBoomerLibrarian], AIM:BillDrew4
*'''Julie Elliott''', Indiana University South Bend, [http://ipreferreading.blogspot.com/ i prefer reading], AIM: jmfelli, Yahoo: jmfelli
*'''Amanda Etches-Johnson''', McMaster University (ON), [http://www.blogwithoutalibrary.net blogwithoutalibrary.net], AIM/Skype: torontolibrarian, MSN: amanda[at]etches-johnson.com, yahoo!: etches_johnson
*'''Meredith Farkas''', Norwich University (VT), [http://meredith.wolfwater.com/wordpress/ Information Wants To Be Free], AIM & MSN: librarianmer, gtalk: mgfarkas [at] gmail.com
*'''Susan Fisher''', Alameda County Library (CA), AIM/Yahoo: librariantalking
*'''David Free''', Georgia Perimeter College (GA), AIM: dwfree1967, gtalk: dwfree[at]gmail.com
*'''Beth Gallaway''', Metrowest MA Regional Library System (MA), [http://home.comcast.net/~egallaway http://home.comcast.net/~egallaway] AIM: rimeswith0range, gtalk/Skype/Yahoo!/ICQ: informationgoddess29[at]gmail.com
*'''Wally Grotophorst''', George Mason University, [http://timesync.gmu.edu/wordpress/ iNode], AIM: dodichaser
*'''Susan Hansen''', [http://www.rochesterpubliclibrary.org/ Rochester Public Library], AIM: bkworm042
*'''Rochelle Hartman,''' [http://rochellejustrochelle.typepad.com/ Tinfoil+Raccoon], [http://www.libraryjournal.com/blog/670000067.html LJ Tech Blog; AIM: queenolibryland; Yahoo!: rhartmanbpl
*'''Rebecca Hedreen''', Southern Connecticut State University (CT), AIM: disedlibrarian, MSN: hedreenr1[at]southernct.edu, Skype: delibrarian, GTalk: delibrarian[at]dmail.com
*'''Jeanne Hickling''', INCOLSA, MSN: jeanne_inc[at]hotmail.com, Gtalk: jhickling[at]gmail.com
*'''Poliana Irizarry''', [http://www.law.temple.edu/servlet/RetrievePage?site=TempleLaw&page=Library_Information_Technology Temple Law School], AIM: polianananana
*'''Gretchen Keer''', [http://www.mc3.edu/sa/lib/lrc.htm Montgomery County Community College (PA)], AIM: gik36, GTalk: gretchenkeer[at]gmail.com
*'''David King''', [http://www.davidleeking.com/ davidleeking.com], [http://www.kclibrary.org/ Kansas City Public Library], AIM: squagmar, skype: davidleeking, Yahoo: daweedrex, gtalk: davidleeking[at]gmail.com, MSN: davidking[at]kclibrary.org
*'''Marianne Kruppa''', [http://blog.skagirlie.net/ blog.skagirlie.net], [http://www.libraryforlife.org/ St. Joseph County Public Library]. AIM: sjcplskagirlie, Yahoo!: skagirlie37, GTalk: skagirlie
*'''Steve Lawson''', Colorado College Tutt Library, [http://library.coloradocollege.edu/steve/ See Also], AIM & Yahoo!: tuttlawson
*'''Rudy Leon''', SUNY Potsdam, AIM: leonre3309, Yahoo: rudileon, Gtalk: rudy.leon
*'''Jenny Levine''', [http://www.mls.lib.il.us/ Metropolitan Library System], [http://theshiftedlibrarian.com/ The Shifted Librarian], AIM: cybrarygal
*'''Brian Mathews''', Georgia Tech Library [http://altref.blogspot.com/ Alt Ref Blog], AIM: BrianGTlibrary
*'''Paul Miller''', Talis, (UK) AIM and iChat (with audio and video):talis_paul[at]mac.com, MSN and GTalk: paul.miller71[at]gmail.com
*'''Joy Weese Moll''', [http://joy.mollprojects.com/myblogs/wanderings Wanderings], [http://library.wustl.edu/ Washington University Libraries], AIM: WULibrarianJoy, Yahoo: WULibrarianJoy, MSN: joyweesemoll at yahoo dot com
*'''Joshua M. Neff''', [http://www.olathelibrary.org/ Olathe Public Library], [http://www.goblin-cartoons.com/library/ the goblin in the library], MSN: figaro9[at]hotmail.com, Yahoo!: joshua_neff, gtalk: joshuamneff, Skype: joshuamneff
*'''Carrie Newsom''', University of Florida Marston Science Library, AIM: clonewsom, Y!M: newsomzz GTalk: newsomz
*'''Steve Oberg''', Endeavor Information Systems, Inc., part-time instructor, UIUC GSLIS, and [http://www.familymanlibrarian.com/ Family Man Librarian]; AIM (and iChat): sjoberg67, Gmail: steve.oberg [at] gmail.com, Yahoo: steve_oberg
*'''Gina Persichini''', Idaho State Library, AIM and Yahoo!: GinaISL
*'''Scott Pfitzinger''', [http://bibliotechweb.com BiblioTech Web], Butler University, AIM & Yahoo: pfitzlib, GTalk: spfitzinger[at]gmail.com
*'''Christina Pikas''', [http://christinaslibraryrant.blogspot.com Christina's LIS Rant], The Johns Hopkins University Applied Physics Laboratory; AIM: Christina Pikas0, Yahoo, MSN, GTalk: cpikas
*'''Paul Pival''', [http://distlib.blogs.com The Distant Librarian], University of Calgary, AIM: libconnection, Yahoo: lib_connection, MSN: libconnection [at] hotmail.com, Skype: libcon, GTalk: ppival
*'''Lauren Pressley''', [http://www.laurenpressley.com/library/ lauren's library blog], (NC) AIM: laurenpressley, iChat: lmpressl, Yahoo: laurenmpressley
*'''Elena Prigoda''', University of Toronto Libraries. Ontario, Canada AIM: elenaATgerstein MSN: elena.prigoda [at] utoronto.ca Yahoo: eprigoda, Google Talk: elena.prigoda [at] gmail.com
*'''Lichen Rancourt''', [http://www.remainingrelevant.net Remaining Relevant], [http://www.library.unh.edu University of New Hampshire Library], AIM & yahoo messenger: lichenrancourt
*'''marcus roesner''', VR librarian @ LibraryCo Inc. Ontario, Canada. theinetlib.net, AIM: inetliber MSN: inetlib@hotmail.com Yahoo: inetlib gtalk: inetlib@gmail.com ICQ 9971915 (MSN: mroesner@libraryco.ca)
*'''Jenica Rogers''', [http://jenica26.squarespace.com/ Thinking Out Loud] AIM: Jenica26
*'''Michael Sauers''', [http://travelinlibrarian.info/ TravelinLibrarian.info] AIM: msauers1, Yahoo!: msauers, MSN: msauers@travelinlibrarian.info
*'''Aaron Schmidt''', [http://www.walkingpaper.org walkingpaper.org] AIM: XXagentcooperXX
*'''Eric Schnell''', [http://bones.med.ohio-state.edu My Website] [http://ericschnell.blogspot.com/ See Also] Prior Health Sciences Library, The Ohio State University. GTalk and MSN: eric.schnell@gmail.com
*'''Dorothea Salo''', [http://cavlec.yarinareth.net/ Caveat Lector], AIM: gmumars
*'''Greg Schwartz''', [http://openstacks.net/os Open Stacks], AIM, Yahoo!, MSN: planetneutral
*'''Kate Sherrill''', Ivy Tech Community College of Indiana - Southwest, AIM/Yahoo: KateSherrill gtalk: KateSherrill[at]gmail.com
*'''Karl G. Siewert''', [http://yoyotxt.blogspot.com/ Txt-based Blogging], AIM: yoyology; gtalk: yoyology[at]gmail.com
*'''Rachel Singer Gordon''', [http://www.lisjobs.com LISjobs.com], AIM: rachelsgordon, Yahoo!: lib_rachel
*'''Kevin Smith''', [http://ashkev.weblogs.us The Fiddling Librarian 3.0] Cass District Library, AIM: cassref, Yahoo!: fiddlinglibrarian, gtalk: ashkev [at] gmail.com
*'''Michael Stephens''', [http://www.tametheweb.com tametheweb.com], (IN) AIM: mstephens7mac
*'''Alec Sonsteby''', [http://librariansatthegate.blogspot.com/ Librarians at the Gate], AIM: AlecSonsteby
*'''Karen Ulric''', [http://www.ssdsofessexandunion.org/library Solomon Schechter Day School of Essex and Union](NJ) AIM: LibrarianPower or wasagooze
*'''Patty Uttaro''', [http://www.ogdenny.com Ogden Farmers' Library], AIM: PatriciaU524 or scotchblossom ; MSN: cosmosgrrl
*'''Ken Varnum''', [http://blogs.fletcher.tufts.edu/rss4lib/ RSS4Lib], AIM: kvarnum
*'''Rita Vine''', University of Toronto Libraries and [http://www.workingfaster.com Workingfaster.com], AIM: ritathelibrarian; Yahoo: ritavine; GoogleTalk: ritavine(AT)gmail.com ; MSM: rita.vine(AT)utoronto.ca
*'''Sherri Vokey''', University of Toronto, [http://blog.uwinnipeg.ca/schwagbag/ ::schwagbag::], AIM/iChat: IIsherrivokeyII
*'''Jessamyn West''', librarian.net. AIM: iamthebestartist Yahoo/MSN: jessamyn_west gtalk: jessamyn[at]gmail.com
*'''Barb Wright''', Weld Library District, CO, Yahoo/MSN: barbeenie
*'''Chris Zammarelli''', [http://www.zammarelli.com/chris/libraryola Libraryola], AIM/Yahoo: shrillczar ; MSN: shrillczar@hotmail.com ; gtalk: shrillczar@gmail.com
*'''Mary Rose Loria''', International School Manila, Philippines, Yahoo/MSN: robyn0410 ; gtalk: mvloria@gmail.com