Library Success: A Best Practices Wiki - User contributions [en]

User:Onellums

2009-08-12T15:49:20Z

Onellums: New page: Reference and Instruction Librarian at [http://library.camdencc.edu/ Wolverton Library], Camden County College in Blackwood, NJ. Personal blog is [http://librarianscommute.blogspot.com/ ...

Reference and Instruction Librarian at [http://library.camdencc.edu/ Wolverton Library], Camden County College in Blackwood, NJ.

Personal blog is [http://librarianscommute.blogspot.com/ The Librarian's Commute].

Wiki User List

2009-08-12T15:45:51Z

Onellums: /* Members of the LibSuccess Wiki Community */

Online Reference

2009-08-12T15:32:30Z

Onellums: /* Libraries Using MeeboMe for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*[http://mobile.aol.com/aolproducts/aimtxt AIM Hack]: Your users can:
**Send a message to 246246 (AIMAIM)
**Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
***For example:
*** send anytownlibrarychat what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply
*[http://www.textalibrarian.com Text A Librarian, Powered by Mosio] - SMS/Text Message Reference Services. Accessible by 250 million US mobile phones using a mobile carrier approved 5 digit short code. Collaborative features enable multiple librarians to respond, comment, share questions, etc.
*[http://libraryh3lp.blogspot.com/2009/03/sms-gateway-released.html LibraryH3lp Android SMS Gateway] - Library provides the Google Android phone and creates a gateway using LibraryH3lp. Patrons text a phone number, not a short code. Text messages can be flexibly routed and transferred among librarians.
*[http://libraryh3lp.blogspot.com/2009/08/google-voice-sms-gateway.html LibraryH3lp Google Voice Gateway] - Library obtains a Google Voice account and phone number. Patrons text a phone number, not a short code. Librarian respond via IM as with other LibraryH3lp questions.
*[http://www.upsidewireless.com/ Upside Wireless] is an SMS gateway company used by UCLA Libraries

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing' software, works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.adalib.org/services/adult/askit Ada Community Library - Boise, ID], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265010 then text "askaulibrary: txt content here")
*[http://www.askalibrarian.mobi/ Ask a Librarian Mobile] Library Information Network for Community Colleges (Florida)
*[http://www.ahml.info/find_information/ Arlington Heights Memorial Library (IL)]--using the AOL 265010 hack.
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries] (SMS via AIM 265010)
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University, Douglas and Judith Krupp Library]
*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.dowling.edu/library/services/aska.html Dowling College Library], using the AIM hack.
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library - Baton Rouge, LA], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://libwww2.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=98 Free Library of Philadelphia - Philadelphia, PA], using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale Public Library (IL)] (SMS to AIM 265010 then "askhpl: text of question here")
*[http://library.iit.edu/ask/ Illinois Institute of Technology] (SMS to AIM 265010 then text "iitlibrary: question here")
*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University - Purdue University Indianapolis - University Library - Indianapolis, IN], using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.myinfoquest.info/ InfoQuest Collaborative Pilot Project] (launches 15 July 2009)
*[http://www.jocolibrary.org Johnson County Library], Overland Park, Kansas
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY] : using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College – College Libraries - Middlebury, VT], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.lib.ncsu.edu/libref North Carolina State State University Libraries] (SMS via AIM 265010 then text "ncstatelib: message")
*[http://library.neiu.edu/ask.html Northeastern Illinois University Ronald Williams Library - Chicago, IL] (SMS to 773-442-2758, a Google Voice number)
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.oplib.org/TAL.htm Ouachita Parish Public Library - Monroe, LA], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.pasadena.edu/library/text.cfm Pasadena City College – Shatford Library - Pasadena, CA], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library - Santa Clara, CA], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University – Heafey Law Library – Santa Clara, CA], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University – University Library - Seattle, WA] , using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library] (SMS vis AIM 265010 then text "tculibrary: message")
*[http://www.uclouvain.be/bib Université Catholique de Louvain Library of Sciences and technologies, Belgium], pilot from Oct 2008-March 2009
*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffit Libraries - Berkeley, CA] Using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California - Kresge Engineering Library – Berkeley, CA] : using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www2.lib.udel.edu/ref/askalib/ University of Delaware] (SMS via AIM 265010 then text "AskRefIM: message")
*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia] (in reference email via Upside Wireless' Virtual SMS)
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.wclibrary.info/ask/text.asp Washington-Centerville Public Library (Ohio)] (SMS via AIM 265010 then text "askwclibrary message")
*[http://www.library.yale.edu/reference/asklive/index.html Yale University Libraries - New Haven, CT], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.library.yale.edu/science/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library (MCC Library)] (SMS via AIM to 265010 then text "mauicclib: txt message here")
*[http://www.iusb.edu/~libg/services/gethelp.shtml Indiana University South Bend (Franklin D. Schurz Library)] (SMS via AIM to 246246 then text "send iusblibrarian your message")
*[http://www.brockport.edu/library/help/textalibrarian.html Drake Library (College at Brockport)] (Using a Blackberry)
*[http://www.hud.ac.uk/cls/thebasics/huddersfield/help.html Text University of Huddersfield]

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://library.uncg.edu/depts/ref/askalib/skype.asp University of North Carolina Greensboro, Greensboro, NC]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://library.csusm.edu/ California State University San Marcos]
*[http://library.camdencc.edu/ Camden County College, Blackwood, NJ]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges, CA] for personal pages only -- general IM ref now done with libraryh3lp (as of 1/21/09)
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://www.crystallakelibrary.org/ask_me.htm Crystal Lake Public Library]
*[http://www.departments.dsu.edu/library/asklib.html Dakota State University, Madison, SD]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.dowling.edu/library/services/aska.html Dowling College Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epcc.edu/vvlib/askvv1.htm El Paso Community College, Valle Verde Library]
*[http://www.epl.ca/EPLAskAQuestion.cfm Edmonton Public Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale (IL) Public Library]
*[http://www.homewood.lib.al.us/onlineLibrary/rss.html Homewood Public Library, Homewood, AL]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[http://www.idahohistory.net/research.html Idaho State Historical Society]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://rc.lsuc.on.ca/library/services_reference.htm Law Society of Upper Canada Great Library]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.lmu.edu/Page32416.aspx Loyola Marymount University, Los Angeles, CA]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://library.mcneese.edu McNeese State University Library, Lake Charles, LA]
*[http://www.mhc.ab.ca/library/im/default.html Medicine Hat College Library, Medicine Hat, AB]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College, Raleigh, NC]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://library.nsuok.edu/reference/chatreference.html Northeastern State University, Oklahoma]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://www2.ohlone.edu/org/library/ask.html Ohlone Community College Library]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.statelibrary.sc.gov South Carolina State Library]
*[http://www.scls.info/about/staff.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stanford.edu/group/cubberley/services/reference Stanford University Cubberley Education Library]
*[http://www.slq.qld.gov.au/services/ask State Library of Queensland]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.tulane.edu/help/index.php Tulane University, Howard-Tilton Memorial Library]
*[http://library.albany.edu/contactus.html University at Albany]
*[http://library.buffalo.edu/askalibrarian University at Buffalo]
*[http://library.ucalgary.ca/services/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://biomed.ucsd.edu/ask/ University of California San Diego Biomedical Library]
*[http://ucblibraries.colorado.edu/askus.cfm University of Colorado at Boulder Libraries]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://library.ucy.ac.cy/ENGLISH/reference_deskE/ask_librarian_en.htm University of Cyprus Library]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://aok.lib.umbc.edu/askus/ University of Maryland Baltimore County (UMBC)]
*[http://www.umuc.edu/library/help/instantmessage.shtml University of Maryland University College (UMUC)]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://www.olemiss.edu/depts/general_library/files/ref/askalib.html University of Mississippi Libraries]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.stthomas.edu/libraries/ask/imreference.html University of St. Thomas (Minnesota)]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://library.wcsu.edu/web/assistance/reference/ask/ Western Connecticut State University]
*[http://www.wou.edu/provost/library Western Oregon University]
*[http://www.westernu.edu/xp/edu/library/library-chat-reference.xml Western University of Health Sciences]
[http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]
*[http://www.framinghamlibrary.org/referenc.htm Framingham Public Library, Framingham, MA]
*[http://www.ku.edu.tr/ku/index.php?option=com_content&task=view&id=2146&Itemid=3007 Koç University Library, İstanbul - Turkey]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]

== Libraries Using Plugoo for Embedded Chat ==
*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library]
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using libraryh3lp for Embedded Chat ==
*University of North Carolina at Chapel Hill [http://www.lib.unc.edu/ask.html main ask-a-librarian page], [http://search.lib.unc.edu/ catalog], [http://www.lib.unc.edu/coursepages many coursepages].
*[http://www.library.american.edu/ask/index.html American University, Washington, DC]
*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page]
*[http://www.baylor.edu/lib/finearts/ Baylor University Crouch Fine Arts Library]
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*University of Western Ontario [http://www.lib.uwo.ca/taylor/researchhelp.shtml Taylor Library], [http://www.lib.uwo.ca/programs/generalbusiness/instantmessage.html Business Library],and various [http://www.lib.uwo.ca/programs/planetaryscience/ Browse by Program pages]
*[http://www.library.fullerton.edu/asp/askalibrarian.aspx California State University Fullerton, Pollak Library]
*[http://library.auraria.edu Auraria Library, University of Colorado Denver/Metropolitan State College of Denver/Community College of Denver]
*[http://library.iit.edu/ask/ Illinois Institute of Technology]
*North Carolina State University. Our [http://www.lib.ncsu.edu/libref Ask Us page], [http://www2.lib.ncsu.edu/catalog/?Nty=1&N=0&Ntt=chat&Ntk=Keyword catalog], a [http://www.lib.ncsu.edu/nrl branch library], and our [http://www.lib.ncsu.edu/course/EAC/580 course pages].
*[http://www.rochesterpubliclibrary.org/reference/index.html Rochester Public Library, MN] Love it! Have added two additional queues. Also have it on our catalog "Not found" page. Have seen big increase in questions. Really like when we are closed it goes away and we refer to our state Chat AskMN. 4/2009
*[http://www.worthingtonlibraries.org/ Worthington Public Libraries, OH]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges Libraries, CA]
*[http://www.valdosta.edu/library/ask.php Valdosta State University, Odum Library, Valdosta, GA]
*[http://www.tillabook.info Tillamook County Library, OR]
*[http://www.kslib.info State Library of Kansas]
*[http://guides.main.library.emory.edu/content.php?pid=21685&sid=154354 Emory University Woodruff Library]
*[http://www.skokielibrary.info Skokie Public Library] Have embedded in our catalog as well as several locations throughout the website as well as our boutique sites such as the [http://business.skokielibrary.info/ Business Portal].
*[http://library.depaul.edu DePaul University, Chicago, IL]
*[http://library.neiu.edu/ask.html Northeastern Illinois University, Chicago, IL]

== Libraries Using Mosio's Text a Librarian for SMS Reference ==
*[http://www.adalib.org/services/adult/askit Ada Community Library – Boise, ID]
*[http://library.caltech.edu/news/index.php/archives/261 California Institute of Technology – Caltech Library Services – Pasadena, CA]
*[http://www.library.cornell.edu/ask Cornell University - Cornell University Library Labs - Ithaca, NY]
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library - Denton, TX]
*[http://www.dominican.edu/academics/resources/library/ Dominican University of California - Archbishop Alemany Library - San Rafael, CA]
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library, Baton Rouge, LA]
*[http://libwww.freelibrary.org/faq/faqsubcat.cfm?FAQCategory=102 Free Library of Philadelphia, Philadelphia, PA]
*[http://www-lib.iupui.edu/research/askalibrarian/textalibrarian Indiana University-Purdue University Indianapolis - University Library - Indianapolis, IN]
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library - Shirley, NY]
*[https://segue.middlebury.edu/view/html/site/ls-mills-lisinfo/node/2878309 Middlebury College - College Libraries – Middlebury, VT]
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School - Dudley Knox Library - Monterey, CA]
*[http://www.ouachita.lib.la.us/TAL.htm Ouachita Parish Public Library – Monroe, LA]
*[http://www.pasadena.edu/library/text.cfm Pasadena City College - Shatford Library – Pasadena, CA]
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library - Plainfield, IL]
*[http://www.cincinnatilibrary.org/services/textalibrarian.html Public Library of Cincinnati and Hamilton County – Cincinnati, OH]
*[http://www.sachemlibrary.org/pages/news_detail.aspx?id=216 Sachem Public Library – Sachem, NY]
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University - University Library - Santa Clara, CA]
*[http://law.scu.edu/library/text-a-librarian.cfm Santa Clara University - Heafey Law Library – Santa Clara, CA]
*[http://www.spu.edu/depts/library/ask.htm#text Seattle Pacific University - University Library – Seattle, WA]
*[http://www.lib.berkeley.edu/Help/askcal.html University of California - Doe/Moffitt Libraries – Berkeley, CA]
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml University of California Berkeley - Kresge Engineering Library - Berkeley, CA]
*[http://www.library.unlv.edu/ask/textmessage.html University of Nevada - University Library - Las Vegas, NV]
*[http://www.library.yale.edu/reference/asklive/index.html Yale University - University Libraries - New Haven, CT]
*[http://elibrary.med.yale.edu/blog/?p=744 Yale University - Harvey Cushing/John Hay Whitney Medical Library - New Haven, CT]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

= Resources for IM Reference Training =
*[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]