Library Success: A Best Practices Wiki - User contributions [en]

Online Reference

2009-04-29T16:46:16Z

Dansich: /* Libraries Using libraryh3lp for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*[http://mobile.aol.com/aolproducts/aimtxt AIM Hack]: Your users can:
**Send a message to 246246 (AIMAIM)
**Enter the text "send [library's AIM address] [question]" (without quotations or brackets)
***For example:
*** send anytownlibrarychat what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply
*[http://www.textalibrarian.com Text A Librarian, Powered by Mosio] - SMS/Text Message Reference Services

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options
*[http://libraryh3lp.com Libraryh3lp] - Anonymous widget on the website so users don't need to use Aim, Yahoo, MSN. Can receive Aim, Yahoo, MSN IMS also. Can run on multiple computers, doesn't display when the library is closed, nice stats/saved transcripts. Inexpensive. (''Recommended by [[User:shansen|Susan]]'')

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing' software, works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265010 then text "askaulibrary: txt content here")
*[http://www.askalibrarian.mobi/ Ask a Librarian Mobile] Library Information Network for Community Colleges (Florida)
*[http://www.ahml.info/find_information/ Arlington Heights Memorial Library (IL)]--using the AOL 265010 hack.
*[http://www.lib.berkeley.edu/Help/askcal.html ASKCAL (UC Berkeley)] Using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries] (SMS via AIM 265010)
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University, Douglas and Judith Krupp Library]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library, Denton, TX], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.dominican.edu/academics/resources/library/ Dominican University of CA Library], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale Public Library (IL)] (SMS to AIM 265010 then "askhpl: text of question here")
*[http://library.iit.edu/ask/ Illinois Institute of Technology] (SMS to AIM 265010 then text "iitlibrary: question here")
*[http://www.jocolibrary.org Johnson County Library], Overland Park, Kansas
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml Kresge Engineering Library (ASKENGI at UC Berkeley)] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library] : using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School, Monterey, CA], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.lib.ncsu.edu/libref North Carolina State State University Libraries] (SMS via AIM 265010 then text "ncstatelib: message")
*[http://library.neiu.edu/ask.html Northeastern Illinois University Ronald Williams Library] (SMS via AIM to 265010 with neiulibrary: your question)
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library, Plainfield, IL] : using [http://www.textalibrarian.com Mosio's Text a Librarian] service.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University Library, Santa Clara, CA], using [http://www.textalibrarian.com Text a Librarian (powered by Mosio)]
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library] (SMS vis AIM 265010 then text "tculibrary: message")
*[http://www.uclouvain.be/bib Université Catholique de Louvain Library of Sciences and technologies, Belgium], pilot from Oct 2008-March 2009
*[http://www2.lib.udel.edu/ref/askalib/ University of Delaware] (SMS via AIM 265010 then text "AskRefIM: message")
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia] (in reference email via Upside Wireless' Virtual SMS)
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.wclibrary.info/ask/text.asp Washington-Centerville Public Library (Ohio)] (SMS via AIM 265010 then text "askwclibrary message")
*[http://www.library.yale.edu/reference/asklive/index.html Yale University Libraries], using Mosio's [http://www.textalibrarian.com Text a Librarian] service.
*[http://www.library.yale.edu/science/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library (MCC Library)] (SMS via AIM to 265010 then text "mauicclib: txt message here")
*[http://www.iusb.edu/~libg/services/gethelp.shtml Indiana University South Bend (Franklin D. Schurz Library)] (SMS via AIM to 246246 then text "send iusblibrarian your message")
*[http://www.brockport.edu/library/help/textalibrarian.html Drake Library (College at Brockport)] (Using a Blackberry)

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://library.uncg.edu/depts/ref/askalib/skype.asp University of North Carolina Greensboro, Greensboro, NC]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://library.csusm.edu/ California State University San Marcos]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges, CA] for personal pages only -- general IM ref now done with libraryh3lp (as of 1/21/09)
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://www.crystallakelibrary.org/ask_me.htm Crystal Lake Public Library]
*[http://www.departments.dsu.edu/library/asklib.html Dakota State University, Madison, SD]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epcc.edu/vvlib/askvv1.htm El Paso Community College, Valle Verde Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://www.library.fau.edu/depts/ref/askpol.htm Florida Atlantic University]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale (IL) Public LIbrary]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[http://www.idahohistory.net/research.html Idaho State Historical Society]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://rc.lsuc.on.ca/library/services_reference.htm Law Society of Upper Canada Great Library]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.lmu.edu/Page32416.aspx Loyola Marymount University, Los Angeles, CA]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://library.mcneese.edu McNeese State University Library, Lake Charles, LA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College, Raleigh, NC]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://library.neiu.edu/ask.html Northeastern Illinois University Ronald Williams Library, Chicago, IL]
*[http://library.nsuok.edu/reference/chatreference.html Northeastern State University, Oklahoma]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://www2.ohlone.edu/org/library/ask.html Ohlone Community College Library]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.statelibrary.sc.gov South Carolina State Library]
*[http://www.scls.info/about/staff.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stanford.edu/group/cubberley/services/reference Stanford University Cubberley Education Library]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://lib.tcu.edu/www/eref/AskAQuestion.asp Texas Christian University Library]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.tulane.edu/help/index.php Tulane University, Howard-Tilton Memorial Library]
*[http://library.albany.edu/contactus.html University at Albany]
*[http://library.buffalo.edu/askalibrarian University at Buffalo]
*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://biomed.ucsd.edu/ask/ University of California San Diego Biomedical Library]
*[http://ucblibraries.colorado.edu/askus.cfm University of Colorado at Boulder Libraries]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://aok.lib.umbc.edu/askus/ University of Maryland Baltimore County (UMBC)]
*[http://www.umuc.edu/library/help/instantmessage.shtml University of Maryland University College (UMUC)]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://library.wcsu.edu/web/assistance/reference/ask/ Western Connecticut State University]
*[http://www.wou.edu/provost/library Western Oregon University]
*[http://www.westernu.edu/xp/edu/library/library-chat-reference.xml Western University of Health Sciences]
[http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]
*[http://www.maui.hawaii.edu/library/help/askAlibrarian.html Maui Community College Library]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]
*[http://www.framinghamlibrary.org/referenc.htm Framingham Public Library, Framingham, MA]
*[http://www.ku.edu.tr/ku/index.php?option=com_content&task=view&id=2146&Itemid=3007 Koç University Library, İstanbul - Turkey]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]

== Libraries Using Plugoo for Embedded Chat ==
*[http://www.lib.byu.edu/ Brigham Young University Harold B. Lee Library]
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using libraryh3lp for Embedded Chat ==
*University of North Carolina at Chapel Hill [http://www.lib.unc.edu/ask.html main ask-a-librarian page], [http://search.lib.unc.edu/ catalog], [http://www.lib.unc.edu/coursepages many coursepages].
*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page]
*[http://www.baylor.edu/lib/finearts/ Baylor University Crouch Fine Arts Library]
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*University of Western Ontario [http://www.lib.uwo.ca/taylor/researchhelp.shtml Taylor Library], [http://www.lib.uwo.ca/programs/generalbusiness/instantmessage.html Business Library],and various [http://www.lib.uwo.ca/programs/planetaryscience/ Browse by Program pages]
*[http://www.library.fullerton.edu/asp/askalibrarian.aspx California State University Fullerton, Pollak Library]
*[http://library.auraria.edu Auraria Library, University of Colorado Denver/Metropolitan State College of Denver/Community College of Denver]
*[http://library.iit.edu/ask/ Illinois Institute of Technology]
*North Carolina State University. Our [http://www.lib.ncsu.edu/libref Ask Us page], [http://www2.lib.ncsu.edu/catalog/?Nty=1&N=0&Ntt=chat&Ntk=Keyword catalog], a [http://www.lib.ncsu.edu/nrl branch library], and our [http://www.lib.ncsu.edu/course/EAC/580 course pages].
*[http://www.rochesterpubliclibrary.org/reference/index.html Rochester Public Library, MN] Love it! Have added two additional queues. Also have it on our catalog "Not found" page. Have seen big increase in questions. Really like when we are closed it goes away and we refer to our state Chat AskMN. 4/2009
*[http://www.worthingtonlibraries.org/ Worthington Public Libraries, OH]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges Libraries, CA]
*[http://www.valdosta.edu/library/ask.php Valdosta State University, Odum Library, Valdosta, GA]
*[http://www.tillabook.info Tillamook County Library, OR]
*[http://www.kslib.info State Library of Kansas]
*[http://guides.main.library.emory.edu/content.php?pid=21685&sid=154354 Emory University Woodruff Library]

== Libraries Using Mosio's Text a Librarian for SMS Reference ==
*[http://www.lib.berkeley.edu/Help/askcal.html ASKCAL (UC Berkeley)]
*[http://dentonlibrary.wordpress.com/2009/04/14/get-your-questions-answeredon-your-phone Denton Public Library, Denton, TX]
*[http://www.dominican.edu/academics/resources/library/ Dominican University of CA Library]
*[http://www.ebr.lib.la.us/services/reffaq.htm#text East Baton Rouge Parish Library]
*[http://www.lib.berkeley.edu/ENGI/txt_engi.shtml Kresge Engineering Library (ASKENGI at UC Berkeley)]
*[http://www.communitylibrary.org/ Mastics-Moriches-Shirley Community Library]
*[http://www.nps.edu/Library/Services/Research%20Assistance/ThingsAboutTAL.html Naval Postgraduate School, Monterey, CA]
*[http://www.plainfield.lib.il.us/reference/contact.htm Plainfield Public Library, Plainfield, IL]
*[http://www.scu.edu/library/services/reference/rs/ Santa Clara University Library, Santa Clara, CA]
*[http://www.library.yale.edu/reference/asklive/index.html Yale University Libraries]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

= Resources for IM Reference Training =
*[http://bearspace.baylor.edu/Ellen_M_Hampton/www/IMtraining/index.htm Learning How to Use Instant Messaging Software]- developed in the fall of 2007 to train reference staff unfamiliar with the basics of IM, licensed under a Creative Commons BY-NC-SA License.

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Libraries Using IM Reference

2008-05-01T15:40:52Z

Dansich: /* Ontario */

=Libraries Using IM Reference (Australia)=
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library] - Windows Live Messenger
*[https://auth.lis.curtin.edu.au/askonline/index.html Curtin University of Technology Library] - Jabber (MSN Messenger and Yahoo)
*[http://www.questionpoint.org/crs/servlet/org.oclc.home.TFSRedirect?SS_COMMAND=CUST_SUP&Category=AUNLA AskNow!] - Pilot service - Initiative of National and State Libraries Australasia - (MSN, Yahoo!, gTalk, AIM, ICQ via Gaim)
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library] - MSN, Yahoo! (via Meebo)
*[http://wwwlib.murdoch.edu.au/help/ask/ Murdoch University Library]- Jabber (MSN ICQ) Shibboleth authentication - collaborative project with Macquarie University Library
*[http://www.lib.mq.edu.au/onlinelib/ Macquarie University Library] - Jabber (MSN, ICQ) Shibboleth authentication - collaborative project with Murdoch University Library

=Libraries Using IM Reference (Canada)=
==Alberta==
*[http://www.library.ualberta.ca/imlibrary/ University of Alberta Libraries] - AIM, gTalk, MSN, Yahoo!

*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary Library] - AIM, gTalk, MSN, Yahoo!, MeeboMe

*[http://www.nait.ca/tci/Library/Services/index.asp?GroupNumber=51#SvcInst_262/ NAIT Libraries] - AIM, ICQ, WLM, Yahoo! (via Trillian)

== Newfoundland and Labrador ==

*[http://library.mun.ca/chat.php Memorial University of Newfondland] - MSN, Yahoo!, GTalk, AIM

==Ontario==
*[http://library.queensu.ca/webmed/reference/im.html Bracken Health Sciences Library at Queen's University] - AIM, MSN, Yahoo!
*[http://content.library.utoronto.ca/gerstein/research/im.html Gerstein Science Information Centre, University of Toronto] - MSN, gTalk, Yahoo!, AIM
*[http://www.library.carleton.ca/instruction/askus.html Carleton University] - MSN
*[http://www.lib.uoguelph.ca/help/ask.htm Guelph, University of] - MSN
*[http://www2.kfpl.ca:8080/kfplsite/smallTalk/142 Kingston Frontenac Public Library] - MSN, Yahoo!
*[http://library.mcmaster.ca/justask/ McMaster University] - AIM, MSN, Yahoo!
*[http://www.mohawkcollege.ca/dept/library/brain/askus.htm Mohawk College] - AIM, MSN, Yahoo!
*[http://http://www.biblioottawalibrary.ca/connect/ask/ask_e.html Ottawa Public Library] - MSN
*[http://www.lib.uwo.ca/taylor/researchhelp.shtml University of Western Ontario, Taylor Library] - MSN, gTalk, Yahoo!, LibraryH3lp
*[http://www.lib.uwaterloo.ca/asklib/ Waterloo, University of] - MSN, gTalk, Yahoo!, AIM, MeeboMe
*[http://library.wlu.ca/askus.htm Wilfrid Laurier University] - AIM, MSN, Yahoo!
 

=Libraries Using IM Reference (Europe)=

==Denmark==
*[http://www.need2know.nu/ Public Library of Aalborg] - MSN
*[http://www.randersbib.dk/ Randers Public Library] - Meebo (Jabber]
 

==Netherlands==
*[http://www.ppl.nl/chat/ Peace Palace Library] - MSN, Yahoo!
 

==Norway==
*[http://www.lib.no/ Public library of Lindesnes ] - MSN
 

==UK==
*[http://www.tees.ac.uk/lis/chat/ University of Teesside Library & Information Services] - MSN, AIM, Yahoo, Google Talk, Jabber and ICQ through Meebo (Currently a pilot)
 

= Libraries Using IM Reference (U.S.)=
==Alabama==
*[http://www.bplonline.org/sou/IM.asp Birmingham Public Library] - AIM, MSN, Yahoo!
*[http://library.samford.edu/service/askalib.html Samford University Library] - AIM, MSN, Yahoo!, Google Talk, ICQ (via Meebo)
*[http://www.mshl.uab.edu/im Mervyn H. Sterne Library, University of Alabama at Birmingham] - AIM, ICQ, MSN, Yahoo!
*[http://www.uab.edu/lister/qpask Lister Hill Library, University of Alabama at Birmingham] -AIM, MSN, Yahoo! Google Talk (via Meebo)

==Alaska==
*[http://bssdonline.org/course/view.php?id=51 Bering Strait School District Media Center] - AIM, Yahoo, Skype

==California==
*[http://www.aclibrary.org/research/default.asp?topic=Research&cat=AskaLibrarian.html Alameda County Library] - AIM, Yahoo!
*[http://www.library.csueastbay.edu/staff/ask_main.htm California State University, East Bay] - AIM, MSN, Yahoo! (via Trillian)
*[http://www.ccsf.edu/Library/imref.html City College of San Francisco] - AIM, Meebo, MSN, GoogleTalk, Yahoo! (via Meebo)
*[http://libraries.claremont.edu/help/askus/im-more.asp Claremont Colleges] - AIM, gTalk, MSN, Yahoo!
*[http://www.fullertonlibrary.org/libinfo/contact.html Fullerton Public Library] - AIM, gTalk, MSN, Yahoo!
*[http://www.ci.livermore.ca.us/library/Contact_us.html Livermore Public Library] - AIM, MSN, Yahoo!
*[http://www.town.los-gatos.ca.us/index.asp?nid=1302 Los Gatos Public Library] - AIM, MSN, Yahoo!
*[http://www.lmu.edu/page32416.aspx Loyola Marymount University] - AIM, MSN, Yahoo!, Meebo
*[http://www.co.marin.ca.us/depts/lb/main/im.cfm Marin County Free Library] - AIM, MSN, Yahoo!
*[http://library.sbcc.edu/contact.html Santa Barbara City College] - Meebo, AIM, MSN, Yahoo!, gTalk
*[http://www.scu.edu/library/services/reference/rs/homepage.html Santa Clara University Library] - AIM, MSN, Yahoo, ICQ
*[http://library.shastacollege.edu/ask.html Shasta College Library] - AIM, MSN, Yahoo! (via Trillian)
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley - Government Information] - AIM, gTalk, Yahoo!, MSN, & meebome (via Pidgen (aka GAIM))
*[http://scilib.ucsd.edu/about/reference.html University of California San Diego - Science & Engineering Library] - AIM & Yahoo! (via Pidgin), Meebo Me
* [http://www.usfca.edu/library/ask.html University of San Francisco, Gleeson Library] - AIM, gTalk, ICQ, Jabber, MSN, Yahoo!
*[http://departments.oxy.edu/library/research/help/chatref/index.htm Occidental College Library] - AIM, MSN, Yahoo! (via Trillian)

==Colorado==
*[http://denison.uchsc.edu/askalibrarian/index.html#Now University of Colorado at Denver and Health Sciences Center] - AIM, gTalk, MSN, Yahoo!

==Connecticut==
*Southern Connecticut State University - [http://library.southernct.edu/de_home.html Distance Education Services] - AIM, MSN
*[http://www.library.yale.edu Yale University] - AIM, GTalk, Yahoo!

==Florida==
*[http://www.lib.fsu.edu Florida State University] - meebo
*[http://library.ucf.edu University of Central Florida] -
*[http://www.uflib.ufl.edu/ask/ University of Florida] - AIM, gTalk, Jabber, Yahoo!
*[http://www.lib.usf.edu University of South Florida] -

==Georgia==
*[http://library.agnesscott.edu/help/im.htm Agnes Scott College] - AIM, Yahoo!
*[http://web.library.emory.edu/IM/ Emory University Woodruff Library] - AIM, MSN, Yahoo!, gTalk
*[http://www.gpc.edu/library/ask.htm Georgia Perimeter College] - AIM, MSN, Yahoo!
*[http://www.library.gsu.edu/services/pages.asp?ldID=68&guideID=281&ID=3112 Georgia State University] - AIM, MSN, Yahoo!
*[http://www.gwinnettpl.org/IM/ Gwinnett County Public Library] - AIM, MSN, Yahoo!
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta] - AIM, MSN, Yahoo!, Google Talk

==Illinois==
*[http://www.questionpoint.org/crs/servlet/org.oclc.home.TFSRedirect?virtcategory=12292 Arlington Heights Memorial Library] - AIM, MSN, Yahoo!
*[http://www.barringtonarealibrary.org/ Barrington Area Library] - AIM, Yahoo!
*[http://www.brookfieldpubliclibrary.info/services/ask Brookfield Public Library] - AIM, MSN, Yahoo!
*[http://www.champaign.org/reference/contact_librarian.html Champaign Public Library] - AIM, MSN, Yahoo!
*[http://www.cod.edu/library/research/askalib.htm#im College of DuPage Libary] - AIM and Yahoo! via Trillian
*[http://yyz.clcillinois.edu/library/libchat.cfm College of Lake County Library] - AIM, ICQ, MSN, Yahoo!
*[http://www.crystallakelibrary.org/ask_me.html Crystal Lake Public Library] - AIM, MSN, Yahoo!, Meebo
*[http://www.epl.org/library/reference-help.html Evanston Public Library] - AIM, gTalk, MSN, Yahoo!
*[http://hplibrary.org/library/instantmessage.htm Highland Park Public Library] - AIM, gTalk, MSN, Yahoo!
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale Public Library] - AIM, MSN, Yahoo!
*[http://www.homerlibrary.org/ask.asp Homer Township Public Library] - AIM, MSN, Yahoo!
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology] - AIM, MSN, Yahoo!, gTalk
*[http://www.library.ilstu.edu/page/1034 Illinois State University] - AIM, MSN, Yahoo! via Trillian
*[http://www.lions-online.org/IM.html Kankakee Public Library] - AIM, MSN, Yahoo!
*[http://www.lansing.lib.il.us/ Lansing Public Library] - AIM, MSN, Yahoo! via Trillian
*[http://www.mppl.org/online-weblibrarian.html Mount Prospect Public Library ] - AIM, MSN, Yahoo!
*[http://www.parkridgelibrary.org/email.html Park Ridge Public Library] - AIM, Yahoo! via Meebo
*[http://www.skokielibrary.info/s_info/getref.asp Skokie Public Library] - AIM, Google Talk, MSN, Yahoo!, via Meebo
*[http://www.stcharleslibrary.org/247ref/im_us.htm St. Charles Public Library] - AIM, MSN, Yahoo!
*[http://vrlplus.cb.docutek.com/siu/vrl_entry.asp Southern Illinois University Carbondale] - Meebo, LibrarianIM
*[http://www.fordlibrary.org/chat/ Thomas Ford Memorial Library (Western Springs)] - AIM, MSN, Yahoo!
*[http://www.library.uiuc.edu/askus/ University of Illinois at Urbana-Champaign] - AIM, Yahoo!, gTalk, MSN
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library] - AIM, Google Talk, MSN, Yahoo!, via Meebo
*[http://westmontlibrary.org/ask_a_librarian.htm Westmont Public Library] - AIM, MSN, Yahoo!

==Indiana==
*[http://www.apl.lib.in.us/im.html Alexandrian Public Library] - AIM, MSN, Yahoo!
*[http://www.butler.edu/library/index.aspx?pg=525 Butler University] - AIM, Yahoo!
*[http://www.ncpl.lib.in.us/ New Carlisle Public Library] - AIM
*[http://www.depauw.edu/library/get_help/#chat DePauw University Libraries] - AIM, MSN, Yahoo!
*[http://sjcpl.lib.in.us/asksjcpl/asksjcpl.html St. Joseph County Public Library] - AIM, MSN, Yahoo!
*[http://www.nchcpl.org/ask_librarian.htm New Castle-Henry County Public Library] - AIM, MSN, Yahoo!
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library] - Meebo, AIM, Yahoo!, Google Talk

==Iowa==
*[http://www.lib.uiowa.edu/hardin/chat.html University of Iowa, Hardin Library for the Health Sciences] - AIM, gTalk, MSN, Yahoo!

==Kansas==
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries (Kansas State University)] - AIM, Yahoo, MSN Messenger, Jabber, GTalk, ICQ and meebo

==Kentucky==
*[http://www.library.eku.edu/services/im.php Eastern Kentucky University] - AIM, gTalk, MSN, Yahoo!

==Louisiana==
*[http://library.mcneese.edu/depts/ref/index.htm#IMREFERENCE McNeese State University] - Meebo and Trillian: AIM, MSN, Yahoo!

==Maryland==
*[http://aok2.lib.umbc.edu/reference/chat.php University of Maryland, Baltimore County] - AIM
*[http://www.umuc.edu/library/help/instantmessage.shtml University of Maryland, University College] - AIM, MSN, Yahoo

==Massachusetts==
*[http://www.assumption.edu/dept/library/libraryindex.html Assumption College] - AIM, MSN, Yahoo!
*[http://www.emerson.edu/library/contact/Ask-a-Librarian.cfm Emerson College] - AIM, gTalk, MSN, Yahoo!
*[http://www.fsc.edu/library/virtualref.html Fitchburg State College] - AIM, MSN, Yahoo!
*[http://www.lawlib.state.ma.us/ Massachusetts Trial Court Law Libraries] - AIM, gTalk, MSN, Yahoo!
*[http://www.spfldcol.edu/homepage/library.nsf/EB4F2767C562479445256BE5002DAE84/EEA410A88745743A85256E5F0070150D?OpenDocument Springfield College] - AIM, MSN, Yahoo!
*[http://www.mmrls.org/staff.html Metrowest MA Regional Library System] - Meebo widget
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute Instant Answers@WPI] - AIM, ICQ, MSN, Yahoo!

==Michigan==
*[http://cass.lib.mi.us/ask.htm Cass District Library] - AIM, MSN, Yahoo!
*[http://www.cmpl.org/contactus/ Clinton-Macomb Public Library] - AIM, ICQ, MSN, Yahoo!
*[http://www.gvsu.edu/library/qp/qpchat.htm Grand Valley State University] - AIM, ICQ, MSN, Yahoo!
*[http://hackleylibrary.org/vrchat.htm Hackley Public Library] - AIM, ICQ, MSN, Yahoo!
*[http://library.umd.umich.edu/services/im.html University of Michigan-Dearborn] - AIM, Yahoo!
*[http://www.lib.umich.edu/askus/ University of Michigan University Libraries] - AIM, MSN, Yahoo!

==Minnesota==
*[http://apps.carleton.edu/campus/library/ Carleton College] - AIM
*[http://library.stkate.edu/ref/IM.html College of St. Catherine] - AIM, gTalk, MSN, Yahoo!
*[http://library.cord.edu/askus/ Concordia College, Moorhead] - AIM, gTalk, ICQ, MSN, Yahoo!
*[http://www.rochesterpubliclibrary.org/reference/askus.html Rochester Public Library] - AIM, MSN, Yahoo!
*[http://www.d.umn.edu/lib/askus/ University of Minnesota Duluth] - AIM, gTalk, ICQ, Jabber, MSN, Yahoo!
*[http://www.stthomas.edu/libraries/ask/imreference.html University of St. Thomas Libraries] - AIM, gTalk, MSN, Yahoo!

==Missouri==
*[http://www.adrian.edu/library/resources/ask.php Adrian College] - AIM, ICQ, MSN, Yahoo!

==Nebraska==
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission] - AIM, gTalk, MSN, Yahoo!

==Nevada==
*[http://www.library.unlv.edu/ask/chat.html University of Nevada, Las Vegas] - AIM, MSN, Yahoo!

==New Hampshire==
*[http://library.fpc.edu/research/askalib.html Franklin Pierce College] - AIM, MSN, Yahoo!

==New Jersey==
*[http://library.njit.edu/aboutus/e-ref.cfm New Jersey Institute of Technology] - AIM, gTalk, MSN, Yahoo!
*[http://library.princeton.edu/help/chat.php Princeton University] - AIM, ICQ, MSN, Yahoo!

==New York==
*[http://www.barnard.edu/library/reference/index.htm#AIM Barnard College Library] - AIM, gTalk, Yahoo!
*[http://library.lib.binghamton.edu/webdocs/IMpilot.html Binghamton University] - AIM, MSN, Yahoo!
*[http://www.library.cornell.edu/ Cornell University] -
*[http://library.morrisville.edu/talk.html Morrisville State College] - AIM
*[http://www.nyls.edu/library New York Law School] - AIM
*[http://library.nyu.edu/ask New York University] - AIM, MSN, Yahoo!
*[http://www.plattsburgh.edu/library/askalibrarian.php Plattsburgh State University] - AIM
*[http://wally.rit.edu/depts/ref/research/humanclick/humanclick.htm Rochester Institute of Technology] - AIM, ICQ (sometimes), MSN, Yahoo!
*[http://www.brockport.edu/library State University of New York at Brockport] - AIM
*[http://ublib.buffalo.edu/libraries/help/refchat.html State University of New York at Buffalo] - AIM
*[http://library.cortland.edu State University of New York at Cortland] - AIM
*[http://www.potsdam.edu/library/home/IMService.php State University of New York at Potsdam] - AIM, gTalk, MSN, Yahoo!

==North Carolina==
*[http://www.lib.duke.edu/reference/chat/im.html Duke University] - AIM
*[http://www.mclibrary.duke.edu/services/refform.html Duke University Medical Center Library] - AIM, Yahoo, gTalk, MeeboMe
*[http://www.ecu.edu/cs-lib/reference/ask_a_librarian.cfm East Carolina University] - AIM
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College] - MeeboMe
*[http://www.lib.ncsu.edu/libref/im/ North Carolina State University] - AIM, gTalk, MSN, Yahoo!, MeeboMe
*[http://www.plcmc.org/online/Ask_a_Librarian/default.asp Public Library of Charlotte and Mecklenburg County] - AIM, Yahoo, MSN, gTalk
*[http://www.lib.unc.edu/brauer/imbrauer.html University of North Carolina at Chapel Hill - Brauer Math/Physics Library] - AIM
*[http://www.lib.unc.edu/house/im_a_librarian.html University of North Carolina at Chapel Hill - Undergraduate Library] - AIM, gTalk, MSN, Yahoo!
*[http://www.lib.unc.edu/reference/imalibrariandavis.html University of North Carolina at Chapel Hill - Davis Library] - AIM, gTalk, Jabber, MSN, Yahoo!
*[http://library.uncg.edu/depts/ref/askalib/ University of North Carolina at Greensboro - Jackson Library] - AIM, MSN, Yahoo!
*[http://www.wfu.edu/zsr/services/information/ask.html Wake Forest University] - AIM
*[http://library.wcu.edu/researchref/IMaLibrarian.html Western Carolina University - Hunter Library] - AIM, Yahoo, MSN

==Ohio==
*[http://www.greenelibrary.info/im.asp Greene County Public Library] - AIM, MSN, Yahoo!
*[http://www.muskingum.edu/home/library/help/ask.html Muskingum College] - AIM, MSN, Yahoo!
*[http://www.oberlin.edu/library/reference/im.html Oberlin College] - AIM, gTalk, MSN, Yahoo!
*[http://www.library.ohiou.edu/ask/im.html Ohio University] - AIM, MSN, Yahoo!

==Oklahoma==
*[http://www.library.okstate.edu Oklahoma State University] - AIM, MSN, Yahoo!, ICQ via Trillian & LiveHelp@OSU via Crafty

==Oregon==
*[http://www.pdx.edu/library/askus.html Portland State University] - AIM
*[http://osulibrary.oregonstate.edu/reference/ Oregon State University] - AIM, MSN, Yahoo, ICQ!
*[http://libweb.uoregon.edu/general/gethelp.html University of Oregon] - AIM, MSN, Yahoo!
*[http://www.wou.edu/provost/library/research/reference.php Western Oregon University] - AIM, MSN, Yahoo!, Google Talk, ICQ
*[http://library.willamette.edu/help/ Willamette University] - AIM, MSN, Yahoo!

==Pennsylvania==
*[http://www.arcadia.edu/library/default.aspx?id=1432 Arcadia University] - AIM, MSN, Yahoo!
*[http://www.library.cmu.edu/Research/ask.html Carnegie Mellon University] - via Meebo (AIM, GoogleTalk, MSN, Yahoo!)
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System] - via Meebo (AIM, GoogleTalk, ICQ, Jabber, MSN, Yahoo!)
*[http://www.library.drexel.edu/about/askaquestion.html Drexel University] - AIM, MSN, Yahoo!, Jabber (via GAIM)
*[http://www.gettysburg.edu/library/help/ask/index.dot Gettysburg College] - AIM, MSN, Yahoo!
*[http://www.lafayette.edu/~library/imref.html Lafayette College] - AIM, Yahoo!
*[http://www.neumann.edu/academics/library.asp Neumann College] - AIM, GoogleTalk, Meebo, Yahoo!
*[http://www.pct.edu/library/ Pennsylvania College of Technology] - AIM
*[http://vrl.temple.edu Temple University] - AIM, ICQ, MSN, Yahoo!
*[http://refchat.library.upenn.edu University of Pennsylvania Libraries] - AIM, MSN, Yahoo!
*[http://www.library.pitt.edu/reference/#IM University of Pittsburgh] - AIM, MSN, ICQ, Jabber, Yahoo!

==Rhode Island==
*[http://www.brown.edu/Facilities/University_Library/services/askalib.html Brown University] - AIM, MSN, Yahoo!
*[http://web.bryant.edu/~library/chatroom.htm Bryant University] - AIM, MSN, Yahoo!
*[http://www.providence.edu/library/chat.html Providence College] - AIM, MSN, Yahoo!
*[http://www.uri.edu/library/imlibrarian.html University of Rhode Island] - AIM, Yahoo!

==South Carolina==

*[http://www.beaufortcountylibrary.org Beaufort County Library] Meebo

*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5367&parentID=5373 Charleston County Public Library] Miranda (AIM, MSN, Plugoo, Yahoo!)

*[http://www.greenvillelibrary.org/index.php/Ask-a-Librarian/Ask-a-Librarian.html Greenville County Public Library] AIM, Googletalk, MSN, Yahoo! (via Meebo)

*[http://www.lander.edu/library/jackson Lander University] AIM, Yahoo!, Googletalk(via Meebo)

*[http://www.statelibrary.sc.gov/index.php?option=com_dfcontact&Itemid=660 South Carolina State Library] - AIM, Yahoo!

*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Library] Meebo

==South Dakota==
*[http://www.departments.dsu.edu/library/asklib.html Dakota State University] - Meebo.com (AIM, MSN, GTalk/Jabber and Yahoo!)

==Texas==
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries] - AIM, Yahoo!, Windows Live, Gtalk
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas] - MeeboMe (AIM, Yahoo!, Gtalk, MSN)
*[http://www.hccs.edu:16080/system/library/learnhow/chat2.html Houston Community College Libraries] - AIM, MSN, Yahoo!
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College] - MeeboMe
*[http://www.lib.utexas.edu/services/reference/chat.html University of Texas at Austin] - AIM, MSN, Yahoo!

==Utah==
*[http://library.usu.edu/ref/im.php Utah State University] - MeeboMe, AIM, MSN, Yahoo!, Gtalk

==Vermont==
*[http://hartness.vsc.edu/ Hartness Library System - Serving the Vermont Community and Technical Colleges]
*[http://www.norwich.edu/academics/library/askalibrarian.html#IM Norwich University] - AIM, MSN, Yahoo!
*[http://library.uvm.edu/dana/services/aim.html University of Vermont, Dana Medical Library] - AIM

==Virginia==
*[http://www.arlingtonva.us/Departments/Libraries/ref/IQuery.aspx Arlington Public Library] - AIM, MSN, Yahoo!
*[http://swem.wm.edu/news/story.cfm?id=111 College of William and Mary] - AIM
*[http://www.regent.edu/general/library/ Regent University Library] - AIM, gTalk, MSN, Yahoo
*[http://library.richmond.edu/help/ask_lib/aimboatwrightinfo.htm University of Richmond] - AIM, ICQ
*[http://www.lib.virginia.edu/ref-aimhelp.html University of Virginia Library] - AIM, gTalk, MSN, Yahoo!

==Washington, D.C.==
*[http://www.library.american.edu/ask/index.html American University] - Meebo (AIM, GTalk, MSN, Yahoo!)
*[http://library.gallaudet.edu/im.html Gallaudet University] - AIM
*[http://www.gwu.edu/gelman/ref/askus.cfm George Washington University] - AIM, GTalk, MSN, Yahoo

==Wisconsin==
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison] - Pidgin (AIM, GoogleTalk, Meebo, MSN, Yahoo)
*[http://www.scls.lib.wi.us/pla/ Kraemer Library & Community Center, Plain] - Meebo (AIM, Yahoo, MSN)
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids] - Meebo (AIM, Yahoo, MSN)
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton] - Meebo (AIM, Yahoo, MSN, Gtalk)
*[http://www.library.wisc.edu/ask/ University of Wisconsin-Madison] - Trillian (AIM, Yahoo, MSN)
*[http://library.law.wisc.edu/services/reference/index.htm/ University of Wisconsin Law Library] - Trillian (AIM, Yahoo, MSN)

Online Reference

2008-05-01T15:40:21Z

Dansich: /* Libraries Using Hab.la for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*AIM Hack: Your users can:
**Send a message to 265010
**Enter the text [library's AIM address]:[question] (without the brackets)
***For example:
***anytownlibrarychat:what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing' software, works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265010 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University, Douglas and Judith Krupp Library]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia] (in reference email via Upside Wireless' Virtual SMS)
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.library.yale.edu/science/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges, CA]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://www.crystallakelibrary.org/ask_me.htm Crystal Lake Public Library]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.lmu.edu/Page32416.aspx Loyola Marymount University, Los Angeles, CA]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://library.mcneese.edu McNeese State University Library, Lake Charles, LA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College, Raleigh, NC]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/staff.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stanford.edu/group/cubberley/services/reference Stanford University Cubberley Education Library]
*[http://www.kslib.info State Library of Kansas]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.albany.edu/contactus.html University at Albany]
*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using libraryh3lp for Embedded Chat ==
*[http://www.lib.unc.edu/livehelp/ University of North Carolina at Chapel Hill, main chat page] (Note: libraryh3lp provides an online/offline presence button, and the chat widget is currently configured to pop-up rather than run embedded.)
*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page] (we are testing the service)
*[http://www.lib.uwo.ca/taylor/researchhelp.shtml University of Western Ontario, Taylor Library]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2008-05-01T15:39:38Z

Dansich: /* Libraries Using libraryh3lp for Embedded Chat */ added UWO

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*AIM Hack: Your users can:
**Send a message to 265010
**Enter the text [library's AIM address]:[question] (without the brackets)
***For example:
***anytownlibrarychat:what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing' software, works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265010 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University, Douglas and Judith Krupp Library]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia] (in reference email via Upside Wireless' Virtual SMS)
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.library.yale.edu/science/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges, CA]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://www.crystallakelibrary.org/ask_me.htm Crystal Lake Public Library]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.lmu.edu/Page32416.aspx Loyola Marymount University, Los Angeles, CA]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://library.mcneese.edu McNeese State University Library, Lake Charles, LA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College, Raleigh, NC]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/staff.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stanford.edu/group/cubberley/services/reference Stanford University Cubberley Education Library]
*[http://www.kslib.info State Library of Kansas]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.albany.edu/contactus.html University at Albany]
*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using Hab.la for Embedded Chat ==

*[http://www.shushers.ca/libraridan University of Western Ontario Librarian Dan Sich]

== Libraries Using libraryh3lp for Embedded Chat ==
*[http://www.lib.unc.edu/livehelp/ University of North Carolina at Chapel Hill, main chat page] (Note: libraryh3lp provides an online/offline presence button, and the chat widget is currently configured to pop-up rather than run embedded.)
*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page] (we are testing the service)
*[http://www.lib.uwo.ca/taylor/researchhelp.shtml University of Western Ontario, Taylor Library]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Libraries Using IM Reference

2008-05-01T15:02:51Z

Dansich: /* Ontario */ added UWO

=Libraries Using IM Reference (Australia)=
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library] - Windows Live Messenger
*[https://auth.lis.curtin.edu.au/askonline/index.html Curtin University of Technology Library] - Jabber (MSN Messenger and Yahoo)
*[http://www.questionpoint.org/crs/servlet/org.oclc.home.TFSRedirect?SS_COMMAND=CUST_SUP&Category=AUNLA AskNow!] - Pilot service - Initiative of National and State Libraries Australasia - (MSN, Yahoo!, gTalk, AIM, ICQ via Gaim)
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library] - MSN, Yahoo! (via Meebo)
*[http://wwwlib.murdoch.edu.au/help/ask/ Murdoch University Library]- Jabber (MSN ICQ) Shibboleth authentication - collaborative project with Macquarie University Library
*[http://www.lib.mq.edu.au/onlinelib/ Macquarie University Library] - Jabber (MSN, ICQ) Shibboleth authentication - collaborative project with Murdoch University Library

=Libraries Using IM Reference (Canada)=
==Alberta==
*[http://www.library.ualberta.ca/imlibrary/ University of Alberta Libraries] - AIM, gTalk, MSN, Yahoo!

*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary Library] - AIM, gTalk, MSN, Yahoo!, MeeboMe

*[http://www.nait.ca/tci/Library/Services/index.asp?GroupNumber=51#SvcInst_262/ NAIT Libraries] - AIM, ICQ, WLM, Yahoo! (via Trillian)

== Newfoundland and Labrador ==

*[http://library.mun.ca/chat.php Memorial University of Newfondland] - MSN, Yahoo!, GTalk, AIM

==Ontario==
*[http://library.queensu.ca/webmed/reference/im.html Bracken Health Sciences Library at Queen's University] - AIM, MSN, Yahoo!
*[http://content.library.utoronto.ca/gerstein/research/im.html Gerstein Science Information Centre, University of Toronto] - MSN, gTalk, Yahoo!, AIM
*[http://www.library.carleton.ca/instruction/askus.html Carleton University] - MSN
*[http://www.lib.uoguelph.ca/help/ask.htm Guelph, University of] - MSN
*[http://www2.kfpl.ca:8080/kfplsite/smallTalk/142 Kingston Frontenac Public Library] - MSN, Yahoo!
*[http://library.mcmaster.ca/justask/ McMaster University] - AIM, MSN, Yahoo!
*[http://www.mohawkcollege.ca/dept/library/brain/askus.htm Mohawk College] - AIM, MSN, Yahoo!
*[http://http://www.biblioottawalibrary.ca/connect/ask/ask_e.html Ottawa Public Library] - MSN
*[http://www.lib.uwo.ca/taylor/researchhelp.shtml University of Western Ontario] - MSN, gTalk, Yahoo!, LibraryH3lp
*[http://www.lib.uwaterloo.ca/asklib/ Waterloo, University of] - MSN, gTalk, Yahoo!, AIM, MeeboMe
*[http://library.wlu.ca/askus.htm Wilfrid Laurier University] - AIM, MSN, Yahoo!
 

=Libraries Using IM Reference (Europe)=

==Denmark==
*[http://www.need2know.nu/ Public Library of Aalborg] - MSN
*[http://www.randersbib.dk/ Randers Public Library] - Meebo (Jabber]
 

==Netherlands==
*[http://www.ppl.nl/chat/ Peace Palace Library] - MSN, Yahoo!
 

==Norway==
*[http://www.lib.no/ Public library of Lindesnes ] - MSN
 

==UK==
*[http://www.tees.ac.uk/lis/chat/ University of Teesside Library & Information Services] - MSN, AIM, Yahoo, Google Talk, Jabber and ICQ through Meebo (Currently a pilot)
 

= Libraries Using IM Reference (U.S.)=
==Alabama==
*[http://www.bplonline.org/sou/IM.asp Birmingham Public Library] - AIM, MSN, Yahoo!
*[http://library.samford.edu/service/askalib.html Samford University Library] - AIM, MSN, Yahoo!, Google Talk, ICQ (via Meebo)
*[http://www.mshl.uab.edu/im Mervyn H. Sterne Library, University of Alabama at Birmingham] - AIM, ICQ, MSN, Yahoo!
*[http://www.uab.edu/lister/qpask Lister Hill Library, University of Alabama at Birmingham] -AIM, MSN, Yahoo! Google Talk (via Meebo)

==Alaska==
*[http://bssdonline.org/course/view.php?id=51 Bering Strait School District Media Center] - AIM, Yahoo, Skype

==California==
*[http://www.aclibrary.org/research/default.asp?topic=Research&cat=AskaLibrarian.html Alameda County Library] - AIM, Yahoo!
*[http://www.library.csueastbay.edu/staff/ask_main.htm California State University, East Bay] - AIM, MSN, Yahoo! (via Trillian)
*[http://www.ccsf.edu/Library/imref.html City College of San Francisco] - AIM, Meebo, MSN, GoogleTalk, Yahoo! (via Meebo)
*[http://libraries.claremont.edu/help/askus/im-more.asp Claremont Colleges] - AIM, gTalk, MSN, Yahoo!
*[http://www.fullertonlibrary.org/libinfo/contact.html Fullerton Public Library] - AIM, gTalk, MSN, Yahoo!
*[http://www.ci.livermore.ca.us/library/Contact_us.html Livermore Public Library] - AIM, MSN, Yahoo!
*[http://www.town.los-gatos.ca.us/index.asp?nid=1302 Los Gatos Public Library] - AIM, MSN, Yahoo!
*[http://www.lmu.edu/page32416.aspx Loyola Marymount University] - AIM, MSN, Yahoo!, Meebo
*[http://www.co.marin.ca.us/depts/lb/main/im.cfm Marin County Free Library] - AIM, MSN, Yahoo!
*[http://library.sbcc.edu/contact.html Santa Barbara City College] - Meebo, AIM, MSN, Yahoo!, gTalk
*[http://www.scu.edu/library/services/reference/rs/homepage.html Santa Clara University Library] - AIM, MSN, Yahoo, ICQ
*[http://library.shastacollege.edu/ask.html Shasta College Library] - AIM, MSN, Yahoo! (via Trillian)
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley - Government Information] - AIM, gTalk, Yahoo!, MSN, & meebome (via Pidgen (aka GAIM))
*[http://scilib.ucsd.edu/about/reference.html University of California San Diego - Science & Engineering Library] - AIM & Yahoo! (via Pidgin), Meebo Me
* [http://www.usfca.edu/library/ask.html University of San Francisco, Gleeson Library] - AIM, gTalk, ICQ, Jabber, MSN, Yahoo!
*[http://departments.oxy.edu/library/research/help/chatref/index.htm Occidental College Library] - AIM, MSN, Yahoo! (via Trillian)

==Colorado==
*[http://denison.uchsc.edu/askalibrarian/index.html#Now University of Colorado at Denver and Health Sciences Center] - AIM, gTalk, MSN, Yahoo!

==Connecticut==
*Southern Connecticut State University - [http://library.southernct.edu/de_home.html Distance Education Services] - AIM, MSN
*[http://www.library.yale.edu Yale University] - AIM, GTalk, Yahoo!

==Florida==
*[http://www.lib.fsu.edu Florida State University] - meebo
*[http://library.ucf.edu University of Central Florida] -
*[http://www.uflib.ufl.edu/ask/ University of Florida] - AIM, gTalk, Jabber, Yahoo!
*[http://www.lib.usf.edu University of South Florida] -

==Georgia==
*[http://library.agnesscott.edu/help/im.htm Agnes Scott College] - AIM, Yahoo!
*[http://web.library.emory.edu/IM/ Emory University Woodruff Library] - AIM, MSN, Yahoo!, gTalk
*[http://www.gpc.edu/library/ask.htm Georgia Perimeter College] - AIM, MSN, Yahoo!
*[http://www.library.gsu.edu/services/pages.asp?ldID=68&guideID=281&ID=3112 Georgia State University] - AIM, MSN, Yahoo!
*[http://www.gwinnettpl.org/IM/ Gwinnett County Public Library] - AIM, MSN, Yahoo!
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta] - AIM, MSN, Yahoo!, Google Talk

==Illinois==
*[http://www.questionpoint.org/crs/servlet/org.oclc.home.TFSRedirect?virtcategory=12292 Arlington Heights Memorial Library] - AIM, MSN, Yahoo!
*[http://www.barringtonarealibrary.org/ Barrington Area Library] - AIM, Yahoo!
*[http://www.brookfieldpubliclibrary.info/services/ask Brookfield Public Library] - AIM, MSN, Yahoo!
*[http://www.champaign.org/reference/contact_librarian.html Champaign Public Library] - AIM, MSN, Yahoo!
*[http://www.cod.edu/library/research/askalib.htm#im College of DuPage Libary] - AIM and Yahoo! via Trillian
*[http://yyz.clcillinois.edu/library/libchat.cfm College of Lake County Library] - AIM, ICQ, MSN, Yahoo!
*[http://www.crystallakelibrary.org/ask_me.html Crystal Lake Public Library] - AIM, MSN, Yahoo!, Meebo
*[http://www.epl.org/library/reference-help.html Evanston Public Library] - AIM, gTalk, MSN, Yahoo!
*[http://hplibrary.org/library/instantmessage.htm Highland Park Public Library] - AIM, gTalk, MSN, Yahoo!
*[http://www.hinsdalelibrary.info/ask/askhpl.htm Hinsdale Public Library] - AIM, MSN, Yahoo!
*[http://www.homerlibrary.org/ask.asp Homer Township Public Library] - AIM, MSN, Yahoo!
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology] - AIM, MSN, Yahoo!, gTalk
*[http://www.library.ilstu.edu/page/1034 Illinois State University] - AIM, MSN, Yahoo! via Trillian
*[http://www.lions-online.org/IM.html Kankakee Public Library] - AIM, MSN, Yahoo!
*[http://www.lansing.lib.il.us/ Lansing Public Library] - AIM, MSN, Yahoo! via Trillian
*[http://www.mppl.org/online-weblibrarian.html Mount Prospect Public Library ] - AIM, MSN, Yahoo!
*[http://www.parkridgelibrary.org/email.html Park Ridge Public Library] - AIM, Yahoo! via Meebo
*[http://www.skokielibrary.info/s_info/getref.asp Skokie Public Library] - AIM, Google Talk, MSN, Yahoo!, via Meebo
*[http://www.stcharleslibrary.org/247ref/im_us.htm St. Charles Public Library] - AIM, MSN, Yahoo!
*[http://vrlplus.cb.docutek.com/siu/vrl_entry.asp Southern Illinois University Carbondale] - Meebo, LibrarianIM
*[http://www.fordlibrary.org/chat/ Thomas Ford Memorial Library (Western Springs)] - AIM, MSN, Yahoo!
*[http://www.library.uiuc.edu/askus/ University of Illinois at Urbana-Champaign] - AIM, Yahoo!, gTalk, MSN
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library] - AIM, Google Talk, MSN, Yahoo!, via Meebo
*[http://westmontlibrary.org/ask_a_librarian.htm Westmont Public Library] - AIM, MSN, Yahoo!

==Indiana==
*[http://www.apl.lib.in.us/im.html Alexandrian Public Library] - AIM, MSN, Yahoo!
*[http://www.butler.edu/library/index.aspx?pg=525 Butler University] - AIM, Yahoo!
*[http://www.ncpl.lib.in.us/ New Carlisle Public Library] - AIM
*[http://www.depauw.edu/library/get_help/#chat DePauw University Libraries] - AIM, MSN, Yahoo!
*[http://sjcpl.lib.in.us/asksjcpl/asksjcpl.html St. Joseph County Public Library] - AIM, MSN, Yahoo!
*[http://www.nchcpl.org/ask_librarian.htm New Castle-Henry County Public Library] - AIM, MSN, Yahoo!
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library] - Meebo, AIM, Yahoo!, Google Talk

==Iowa==
*[http://www.lib.uiowa.edu/hardin/chat.html University of Iowa, Hardin Library for the Health Sciences] - AIM, gTalk, MSN, Yahoo!

==Kansas==
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries (Kansas State University)] - AIM, Yahoo, MSN Messenger, Jabber, GTalk, ICQ and meebo

==Kentucky==
*[http://www.library.eku.edu/services/im.php Eastern Kentucky University] - AIM, gTalk, MSN, Yahoo!

==Louisiana==
*[http://library.mcneese.edu/depts/ref/index.htm#IMREFERENCE McNeese State University] - Meebo and Trillian: AIM, MSN, Yahoo!

==Maryland==
*[http://aok2.lib.umbc.edu/reference/chat.php University of Maryland, Baltimore County] - AIM
*[http://www.umuc.edu/library/help/instantmessage.shtml University of Maryland, University College] - AIM, MSN, Yahoo

==Massachusetts==
*[http://www.assumption.edu/dept/library/libraryindex.html Assumption College] - AIM, MSN, Yahoo!
*[http://www.emerson.edu/library/contact/Ask-a-Librarian.cfm Emerson College] - AIM, gTalk, MSN, Yahoo!
*[http://www.fsc.edu/library/virtualref.html Fitchburg State College] - AIM, MSN, Yahoo!
*[http://www.lawlib.state.ma.us/ Massachusetts Trial Court Law Libraries] - AIM, gTalk, MSN, Yahoo!
*[http://www.spfldcol.edu/homepage/library.nsf/EB4F2767C562479445256BE5002DAE84/EEA410A88745743A85256E5F0070150D?OpenDocument Springfield College] - AIM, MSN, Yahoo!
*[http://www.mmrls.org/staff.html Metrowest MA Regional Library System] - Meebo widget
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute Instant Answers@WPI] - AIM, ICQ, MSN, Yahoo!

==Michigan==
*[http://cass.lib.mi.us/ask.htm Cass District Library] - AIM, MSN, Yahoo!
*[http://www.cmpl.org/contactus/ Clinton-Macomb Public Library] - AIM, ICQ, MSN, Yahoo!
*[http://www.gvsu.edu/library/qp/qpchat.htm Grand Valley State University] - AIM, ICQ, MSN, Yahoo!
*[http://hackleylibrary.org/vrchat.htm Hackley Public Library] - AIM, ICQ, MSN, Yahoo!
*[http://library.umd.umich.edu/services/im.html University of Michigan-Dearborn] - AIM, Yahoo!
*[http://www.lib.umich.edu/askus/ University of Michigan University Libraries] - AIM, MSN, Yahoo!

==Minnesota==
*[http://apps.carleton.edu/campus/library/ Carleton College] - AIM
*[http://library.stkate.edu/ref/IM.html College of St. Catherine] - AIM, gTalk, MSN, Yahoo!
*[http://library.cord.edu/askus/ Concordia College, Moorhead] - AIM, gTalk, ICQ, MSN, Yahoo!
*[http://www.rochesterpubliclibrary.org/reference/askus.html Rochester Public Library] - AIM, MSN, Yahoo!
*[http://www.d.umn.edu/lib/askus/ University of Minnesota Duluth] - AIM, gTalk, ICQ, Jabber, MSN, Yahoo!
*[http://www.stthomas.edu/libraries/ask/imreference.html University of St. Thomas Libraries] - AIM, gTalk, MSN, Yahoo!

==Missouri==
*[http://www.adrian.edu/library/resources/ask.php Adrian College] - AIM, ICQ, MSN, Yahoo!

==Nebraska==
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission] - AIM, gTalk, MSN, Yahoo!

==Nevada==
*[http://www.library.unlv.edu/ask/chat.html University of Nevada, Las Vegas] - AIM, MSN, Yahoo!

==New Hampshire==
*[http://library.fpc.edu/research/askalib.html Franklin Pierce College] - AIM, MSN, Yahoo!

==New Jersey==
*[http://library.njit.edu/aboutus/e-ref.cfm New Jersey Institute of Technology] - AIM, gTalk, MSN, Yahoo!
*[http://library.princeton.edu/help/chat.php Princeton University] - AIM, ICQ, MSN, Yahoo!

==New York==
*[http://www.barnard.edu/library/reference/index.htm#AIM Barnard College Library] - AIM, gTalk, Yahoo!
*[http://library.lib.binghamton.edu/webdocs/IMpilot.html Binghamton University] - AIM, MSN, Yahoo!
*[http://www.library.cornell.edu/ Cornell University] -
*[http://library.morrisville.edu/talk.html Morrisville State College] - AIM
*[http://www.nyls.edu/library New York Law School] - AIM
*[http://library.nyu.edu/ask New York University] - AIM, MSN, Yahoo!
*[http://www.plattsburgh.edu/library/askalibrarian.php Plattsburgh State University] - AIM
*[http://wally.rit.edu/depts/ref/research/humanclick/humanclick.htm Rochester Institute of Technology] - AIM, ICQ (sometimes), MSN, Yahoo!
*[http://www.brockport.edu/library State University of New York at Brockport] - AIM
*[http://ublib.buffalo.edu/libraries/help/refchat.html State University of New York at Buffalo] - AIM
*[http://library.cortland.edu State University of New York at Cortland] - AIM
*[http://www.potsdam.edu/library/home/IMService.php State University of New York at Potsdam] - AIM, gTalk, MSN, Yahoo!

==North Carolina==
*[http://www.lib.duke.edu/reference/chat/im.html Duke University] - AIM
*[http://www.mclibrary.duke.edu/services/refform.html Duke University Medical Center Library] - AIM, Yahoo, gTalk, MeeboMe
*[http://www.ecu.edu/cs-lib/reference/ask_a_librarian.cfm East Carolina University] - AIM
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College] - MeeboMe
*[http://www.lib.ncsu.edu/libref/im/ North Carolina State University] - AIM, gTalk, MSN, Yahoo!, MeeboMe
*[http://www.plcmc.org/online/Ask_a_Librarian/default.asp Public Library of Charlotte and Mecklenburg County] - AIM, Yahoo, MSN, gTalk
*[http://www.lib.unc.edu/brauer/imbrauer.html University of North Carolina at Chapel Hill - Brauer Math/Physics Library] - AIM
*[http://www.lib.unc.edu/house/im_a_librarian.html University of North Carolina at Chapel Hill - Undergraduate Library] - AIM, gTalk, MSN, Yahoo!
*[http://www.lib.unc.edu/reference/imalibrariandavis.html University of North Carolina at Chapel Hill - Davis Library] - AIM, gTalk, Jabber, MSN, Yahoo!
*[http://library.uncg.edu/depts/ref/askalib/ University of North Carolina at Greensboro - Jackson Library] - AIM, MSN, Yahoo!
*[http://www.wfu.edu/zsr/services/information/ask.html Wake Forest University] - AIM
*[http://library.wcu.edu/researchref/IMaLibrarian.html Western Carolina University - Hunter Library] - AIM, Yahoo, MSN

==Ohio==
*[http://www.greenelibrary.info/im.asp Greene County Public Library] - AIM, MSN, Yahoo!
*[http://www.muskingum.edu/home/library/help/ask.html Muskingum College] - AIM, MSN, Yahoo!
*[http://www.oberlin.edu/library/reference/im.html Oberlin College] - AIM, gTalk, MSN, Yahoo!
*[http://www.library.ohiou.edu/ask/im.html Ohio University] - AIM, MSN, Yahoo!

==Oklahoma==
*[http://www.library.okstate.edu Oklahoma State University] - AIM, MSN, Yahoo!, ICQ via Trillian & LiveHelp@OSU via Crafty

==Oregon==
*[http://www.pdx.edu/library/askus.html Portland State University] - AIM
*[http://osulibrary.oregonstate.edu/reference/ Oregon State University] - AIM, MSN, Yahoo, ICQ!
*[http://libweb.uoregon.edu/general/gethelp.html University of Oregon] - AIM, MSN, Yahoo!
*[http://www.wou.edu/provost/library/research/reference.php Western Oregon University] - AIM, MSN, Yahoo!, Google Talk, ICQ
*[http://library.willamette.edu/help/ Willamette University] - AIM, MSN, Yahoo!

==Pennsylvania==
*[http://www.arcadia.edu/library/default.aspx?id=1432 Arcadia University] - AIM, MSN, Yahoo!
*[http://www.library.cmu.edu/Research/ask.html Carnegie Mellon University] - via Meebo (AIM, GoogleTalk, MSN, Yahoo!)
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System] - via Meebo (AIM, GoogleTalk, ICQ, Jabber, MSN, Yahoo!)
*[http://www.library.drexel.edu/about/askaquestion.html Drexel University] - AIM, MSN, Yahoo!, Jabber (via GAIM)
*[http://www.gettysburg.edu/library/help/ask/index.dot Gettysburg College] - AIM, MSN, Yahoo!
*[http://www.lafayette.edu/~library/imref.html Lafayette College] - AIM, Yahoo!
*[http://www.neumann.edu/academics/library.asp Neumann College] - AIM, GoogleTalk, Meebo, Yahoo!
*[http://www.pct.edu/library/ Pennsylvania College of Technology] - AIM
*[http://vrl.temple.edu Temple University] - AIM, ICQ, MSN, Yahoo!
*[http://refchat.library.upenn.edu University of Pennsylvania Libraries] - AIM, MSN, Yahoo!
*[http://www.library.pitt.edu/reference/#IM University of Pittsburgh] - AIM, MSN, ICQ, Jabber, Yahoo!

==Rhode Island==
*[http://www.brown.edu/Facilities/University_Library/services/askalib.html Brown University] - AIM, MSN, Yahoo!
*[http://web.bryant.edu/~library/chatroom.htm Bryant University] - AIM, MSN, Yahoo!
*[http://www.providence.edu/library/chat.html Providence College] - AIM, MSN, Yahoo!
*[http://www.uri.edu/library/imlibrarian.html University of Rhode Island] - AIM, Yahoo!

==South Carolina==

*[http://www.beaufortcountylibrary.org Beaufort County Library] Meebo

*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5367&parentID=5373 Charleston County Public Library] Miranda (AIM, MSN, Plugoo, Yahoo!)

*[http://www.greenvillelibrary.org/index.php/Ask-a-Librarian/Ask-a-Librarian.html Greenville County Public Library] AIM, Googletalk, MSN, Yahoo! (via Meebo)

*[http://www.lander.edu/library/jackson Lander University] AIM, Yahoo!, Googletalk(via Meebo)

*[http://www.statelibrary.sc.gov/index.php?option=com_dfcontact&Itemid=660 South Carolina State Library] - AIM, Yahoo!

*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Library] Meebo

==South Dakota==
*[http://www.departments.dsu.edu/library/asklib.html Dakota State University] - Meebo.com (AIM, MSN, GTalk/Jabber and Yahoo!)

==Texas==
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries] - AIM, Yahoo!, Windows Live, Gtalk
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas] - MeeboMe (AIM, Yahoo!, Gtalk, MSN)
*[http://www.hccs.edu:16080/system/library/learnhow/chat2.html Houston Community College Libraries] - AIM, MSN, Yahoo!
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College] - MeeboMe
*[http://www.lib.utexas.edu/services/reference/chat.html University of Texas at Austin] - AIM, MSN, Yahoo!

==Utah==
*[http://library.usu.edu/ref/im.php Utah State University] - MeeboMe, AIM, MSN, Yahoo!, Gtalk

==Vermont==
*[http://hartness.vsc.edu/ Hartness Library System - Serving the Vermont Community and Technical Colleges]
*[http://www.norwich.edu/academics/library/askalibrarian.html#IM Norwich University] - AIM, MSN, Yahoo!
*[http://library.uvm.edu/dana/services/aim.html University of Vermont, Dana Medical Library] - AIM

==Virginia==
*[http://www.arlingtonva.us/Departments/Libraries/ref/IQuery.aspx Arlington Public Library] - AIM, MSN, Yahoo!
*[http://swem.wm.edu/news/story.cfm?id=111 College of William and Mary] - AIM
*[http://www.regent.edu/general/library/ Regent University Library] - AIM, gTalk, MSN, Yahoo
*[http://library.richmond.edu/help/ask_lib/aimboatwrightinfo.htm University of Richmond] - AIM, ICQ
*[http://www.lib.virginia.edu/ref-aimhelp.html University of Virginia Library] - AIM, gTalk, MSN, Yahoo!

==Washington, D.C.==
*[http://www.library.american.edu/ask/index.html American University] - Meebo (AIM, GTalk, MSN, Yahoo!)
*[http://library.gallaudet.edu/im.html Gallaudet University] - AIM
*[http://www.gwu.edu/gelman/ref/askus.cfm George Washington University] - AIM, GTalk, MSN, Yahoo

==Wisconsin==
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison] - Pidgin (AIM, GoogleTalk, Meebo, MSN, Yahoo)
*[http://www.scls.lib.wi.us/pla/ Kraemer Library & Community Center, Plain] - Meebo (AIM, Yahoo, MSN)
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids] - Meebo (AIM, Yahoo, MSN)
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton] - Meebo (AIM, Yahoo, MSN, Gtalk)
*[http://www.library.wisc.edu/ask/ University of Wisconsin-Madison] - Trillian (AIM, Yahoo, MSN)
*[http://library.law.wisc.edu/services/reference/index.htm/ University of Wisconsin Law Library] - Trillian (AIM, Yahoo, MSN)

Online Reference

2008-04-22T00:45:56Z

Dansich: /* Libraries Using Hab.la for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*AIM Hack: Your users can:
**Send a message to 265010
**Enter the text [library's AIM address]:[question] (without the brackets)
***For example:
***anytownlibrarychat:what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing' software, works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265010 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://www.bryant.edu/wps/wcm/connect/Bryant/Divisions/Information%20Systems/Library_New/Research%20Help/Ask%20A%20Librarian Bryant University, Douglas and Judith Krupp Library]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.lib.virginia.edu/askalibrarian/ University of Virginia] (in reference email via Upside Wireless' Virtual SMS)
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.library.yale.edu/science/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://libraries.claremont.edu/help/askus/ Claremont Colleges, CA]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://www.crystallakelibrary.org/ask_me.htm Crystal Lake Public Library]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.lmu.edu/Page32416.aspx Loyola Marymount University, Los Angeles, CA]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://library.mcneese.edu McNeese State University Library, Lake Charles, LA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.meredith.edu/library/askalibrarian.htm Meredith College, Raleigh, NC]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.nlc.state.ne.us/ref/contactus.html Nebraska Library Commission]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stanford.edu/group/cubberley/services/reference Stanford University Cubberley Education Library]
*[http://www.kslib.info State Library of Kansas]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.albany.edu/contactus.html University at Albany]
*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using Hab.la for Embedded Chat ==

*[http://www.shushers.ca/libraridan University of Western Ontario Librarian Dan Sich]

== Libraries Using libraryh3lp for Embedded Chat ==
*[http://www.lib.unc.edu/livehelp/ University of North Carolina at Chapel Hill, main chat page] (Note: libraryh3lp provides an online/offline presence button, and the chat widget is currently configured to pop-up rather than run embedded.)
*[http://www.baylor.edu/lib/ask Baylor University, Ask a Librarian page] (we are testing the service)

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2008-01-25T14:58:56Z

Dansich: /* Software We Like for Other Types of Online Reference */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*AIM Hack: Your users can:
**Send a message to 265010
**Enter the text [library's AIM address]:[question] (without the brackets)
***For example:
***anytownlibrarychat:what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing' software, works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265010 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.library.yale.edu/science/services/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.kslib.info State Library of Kansas]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using Hab.la for Embedded Chat ==

*[http://www.lib.uwaterloo.ca/discipline/math/elas/ University of Waterloo Library (ELAS Tutorial)] (Note: Hab.la widget is set to vanish when I am offline.)

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

User:Dansich

2008-01-25T14:58:02Z

Dansich:

[http://www.shushers.ca/libraridan LibrariDan, University of Waterloo Librarian Dan Sich]

User:Dansich

2008-01-25T14:57:51Z

Dansich: added link

[[http://www.shushers.ca/libraridan LibrariDan, University of Waterloo Librarian Dan Sich]]

Online Reference

2008-01-25T14:56:59Z

Dansich: /* Software We Like for Other Types of Online Reference */ added Unyte

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*AIM Hack: Your users can:
**Send a message to 265010
**Enter the text [library's AIM address]:[question] (without the brackets)
***For example:
***anytownlibrarychat:what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://www.unyte.net Unyte] - Free 'screen-showing', works well with Skype (''Recommended by [[User:Dansich|Dansich]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265010 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://zsr.wfu.edu/services/information/text.html Wake Forest University] (SMS via AIM 265010 then text "askzaklive: message")
*[http://www.library.yale.edu/science/services/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.kslib.info State Library of Kansas]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using Hab.la for Embedded Chat ==

*[http://www.lib.uwaterloo.ca/discipline/math/elas/ University of Waterloo Library (ELAS Tutorial)] (Note: Hab.la widget is set to vanish when I am offline.)

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich
*[http://libraryh3lp.blogspot.com/ Library H3lp]

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2008-01-21T17:10:49Z

Dansich: /* Blogs/Websites to Watch */ added LibrariDan

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]
*AIM Hack: Your users can:
**Send a message to 265010
**Enter the text [library's AIM address]:[question] (without the brackets)
***For example:
***anytownlibrarychat:what are yr hours?
**From that point on, send and receive messages as you normally would. (Your patron doesn't need to use the account prefix, etc. for each message during the session)
**Standard messaging rates will apply

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265010 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.lib.ksu.edu/reference/vref/ K-State Libraries (Kansas State University)] (SMS via AIM 265010 then text "halehelp: message")
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.library.yale.edu/science/services/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://library.edgewood.edu/ask-librarian.htm Edgewood College, Madison, WI]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html K-State Libraries, Kansas State University]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.kslib.info State Library of Kansas]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.ucd.ie/library/ University College Dublin - James Joyce Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://library.usu.edu/ref/im.php Utah State University]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using Hab.la for Embedded Chat ==

*[http://www.lib.uwaterloo.ca/discipline/math/elas/ University of Waterloo Library (ELAS Tutorial)] (Note: Hab.la widget is set to vanish when I am offline.)

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord
*[http://www.shushers.ca/libraridan LibrariDan] by Dan Sich

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2007-12-12T04:52:23Z

Dansich: /* Libraries Using Plugoo for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265010 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]
*[http://www.library.yale.edu/science/services/textmsg.html Yale Science Libraries (Yale University)] Using an iPhone

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://www.cheltenhamlibraries.org/library_services/ask_a_librarian.php/ Cheltenham Township Library System, PA]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://founders.concordia.edu/web2/Ask%20A%20Librarian.html Concordia University Texas]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.coastalbend.edu/library Coastal Bend College Library]
*[http://danburylibrary.org/ask/ Danbury Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.library.eku.edu/askalibrarian/meebo.html Eastern Kentucky University]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving Community College of Vermont and Vermont Tech]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://www.ulib.iupui.edu/research/askalibrarian Indiana University-Purdue University Indianapolis]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.uab.edu/lister/qpask/widget.html Lister Hill Library, University of Alabama at Birmingham]
*[http://library.mcmaster.ca/justask/ McMaster University]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://www.maclibrary.org/index.php?pr=Contact_Us McMinnville Public Library, McMinnville, OR]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.bccn.boone.in.us/LPL/web.html Lebanon Public Library, Lebanon, IN]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://library.millsaps.edu Millsaps College Library]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.lib.ncsu.edu/libref North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://www.lib.purdue.edu/mel Purdue University Libraries - Management and Economics Library]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://library.southtexascollege.edu/info/askafaq.html South Texas College Libraries]
*[http://www.infodepot.org/zUsing/AskLibIM.asp Spartanburg County Public Libraries]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.kslib.info State Library of Kansas]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://library.ucalgary.ca/services/askalibrarian/ University of Calgary]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robertson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://library.up.edu/default.aspx?cid=6756&pid=58 University of Portland]
*[http://www.villapark.lib.il.us/research/reference.php Villa Park Public Library, Villa Park, IL]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.umich.edu/askus/ University of Michigan]
*[http://www.lib.fsu.edu/help/ask Florida State University]
*[http://www.library.yale.edu/science/services/im.html Yale University Science Libraries]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]
*[http://www.mwcc.edu/library/ask_librarian.html#Ask-A-LibrarianLIVE Mt. Wachusett Community College Library]

== Libraries Using Hab.la for Embedded Chat ==

*[http://www.lib.uwaterloo.ca/discipline/math/elas/ University of Waterloo Library (ELAS Tutorial)] (Note: Hab.la widget is set to vanish when I am offline.)

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz
*[http://dissertationresearch.blogspot.com/ Dissertation Research Blog] by Lissa Lord

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2007-09-07T16:36:38Z

Dansich: /* Libraries Offering Skype Reference Services */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265-060 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario] (pilot, with [http://www.unyte.net Unyte])

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC -- coming Fall 2007]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving the Vermont Community and Technical Colleges]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.lib.ncsu.edu/libref/im North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robinson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2007-09-07T16:28:24Z

Dansich: /* Libraries Using MeeboMe for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265-060 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario (pilot)]

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC -- coming Fall 2007]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving the Vermont Community and Technical Colleges]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.lib.ncsu.edu/libref/im North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robinson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2007-09-07T16:27:35Z

Dansich: /* Libraries Offering Skype Reference Services */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265-060 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo, Ontario (pilot)]

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC -- coming Fall 2007]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving the Vermont Community and Technical Colleges]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.lib.ncsu.edu/libref/im North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robinson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo Library]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2007-09-07T16:26:24Z

Dansich: /* Libraries Using MeeboMe for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265-060 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC -- coming Fall 2007]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving the Vermont Community and Technical Colleges]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.lib.ncsu.edu/libref/im North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robinson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html University of Waterloo Library]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2007-09-07T16:26:00Z

Dansich: /* Libraries Using MeeboMe for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://www.library.american.edu/ask/im.html American University, Washington, DC] (SMS via AIM 265-060 then text "askaulibrary: txt content here")
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.library.american.edu/ask/im.html American University, Washington, DC -- coming Fall 2007]
*[http://www.baylor.edu/lib/rli/index.php?id=48571 Baylor University Libraries]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.epl.org/library/reference-help.html Evanston Public Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving the Vermont Community and Technical Colleges]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.lib.ncsu.edu/libref/im North Carolina State University Libraries, Raleigh, NC]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.osceolalibrary.org/ Osceola Library System]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.pointloma.edu/RyanLibrary.htm Point Loma Nazarene University, San Diego, CA]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.nursing.edu.au/libcontacts/ The College of Nursing, Katie Zepps Nursing Library]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robinson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://www.library.uiuc.edu/askus University of Illinois at Urbana]
*[http://www.lib.virginia.edu/questions.html University of Virginia Libraries]
*[http://www.lib.uwaterloo.ca/asklib/index.html] University of Waterloo Library
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]
*[http://www.ccpl.org/content.asp?id=61973&action=detail&catID=5407&parentID=5373 Charleston County Public Library]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2007-06-05T16:03:31Z

Dansich: /* Libraries Using MeeboMe for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving the Vermont Community and Technical Colleges]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robinson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wou.edu/provost/library Western Oregon University]
*[http://library.willamette.edu/help/ Willamette University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2007-06-05T16:02:57Z

Dansich: /* Libraries Using MeeboMe for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving the Vermont Community and Technical Colleges]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robinson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wou.edu/provost/library Western Oregon University]
*[http://library.willamette.edu/help/ Willamette University]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Libraries Using IM Reference

2007-01-16T16:03:35Z

Dansich: /* Ontario */

Libraries Using IM Reference

2007-01-16T16:03:00Z

Dansich: /* Ontario */