Library Success: A Best Practices Wiki - User contributions [en]

User:Cloudbliss

2009-09-16T06:16:38Z

Cloudbliss: Removing all content from page

User:Cloudbliss

2006-07-18T07:39:16Z

Cloudbliss:

Ivy Lee Huey Shin

Hi, I am a Reference Librarian with the Lee Kong Chian Reference Library (also the National Library of Singapore), National Library Board Singapore. The funny name for my library - "Lee Kong Chian" happens because the Lee Foundation gave the library S$60 million when we were building the new library, so the management decided to rename the National Reference Library of Singapore as the Lee Kong Chian Reference Library, in honour of their generosity. (Mr Lee Kong Chian was a pioneer of early Singapore, extremely wealthy and supported many educational activities). To learn more about my library, please visit our website: http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_default

Wiki User List

2006-07-18T07:33:55Z

Cloudbliss: /* Members of the LibSuccess Wiki Community */

Online Reference

2006-07-18T07:25:34Z

Cloudbliss: /* Libraries Offering SMS Reference Services */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'')
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.wavago.com/ Wavago] - Multiple network program including Skype and Google Talk, Windows only. Not a really polished user interface... (''Recommended by [[User:Ppival|Paul]]'')

*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://jybe.com JYBE] – Free co-browsing software. (''Recommended by [[User:Meredith|Meredith]]'')
*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]

== Libraries Using IM Reference ==
*[http://www.adrian.edu/library/resources/ask.php Adrian College] - AIM, MSN, Yahoo, ICQ via Trilian
*[http://www.apl.lib.in.us/im.html Alexandrian Public Library] - Trillian
*[http://www.library.american.edu/about/services/reference/im.html American University (Washington, D.C.)] - AIM
*[http://www.arcadia.edu/library/default.aspx?id=1432 Arcadia University] - Trillian
*[http://vrl-web11.lssi.com/wcscgi/CDM.exe/northsub?SS_COMMAND=CUST_SUP&Category=AHMLREFERENCEB Arlington Heights Memorial Library] - AIM, Yahoo, MSN
*[http://www.arlingtonva.us/Departments/Libraries/ref/IQuery.aspx Arlington (VA) Public Library] - AIM, GoogleTalk/Jabber, MSN, Yahoo! via Trillian
*[http://www.barnard.edu/library/reference/index.htm#AIM Barnard College Library] - AIM
*[http://www.barringtonarealibrary.org/ Barrington Area Library] - AIM, Yahoo, MSN
*[http://library.lib.binghamton.edu/webdocs/IMpilot.html Binghamton University]- Trillian
*[http://library.queensu.ca/webmed/reference/im.html Bracken Health Sciences Library at Queen's University]- AIM, MSN, Yahoo! via Trillian
*[http://www.brown.edu/Facilities/University_Library/services/askalib.html Brown University] - AIM, Yahoo!, MSN, Trillian
*[http://www.butler.edu/library/research/ask.html Butler University] - AIM and Yahoo! via GAIM
*[http://www.library.carleton.ca/instruction/askus.html Carleton University (Ottawa)] - MSN
*[http://www.ncpl.lib.in.us/departments/reference/im.htm Carlisle Public Library] - AIM, MSN, Yahoo
*[http://cass.lib.mi.us/ask.htm Cass District Library] - Trillian
*[http://www.champaign.org/reference/contact_librarian.html Champaign Public Library] - AIM, MSN, and Yahoo! via GAIM
*[http://libraries.claremont.edu/help/askalib/ Claremont Colleges] - AIM, MSN, Yahoo
*[http://yyz.clcillinois.edu/library/libchat.cfm College of Lake County Library] - AIM, MSN, Yahoo!, ICQ via Trillian
*[http://swem.wm.edu/news/story.cfm?id=111 College of William and Mary] - Trillian
*[http://www4.cord.edu/library/reference/ask.asp Concordia College, Moorhead, MN] - AIM, Yahoo!, and MSN via Gaim
*[http://www.depauw.edu/library/get_help/#chat DePauw University Libraries] - AIM, MSN, Yahoo via Trillian; campus GroupWise
*[http://www.lib.duke.edu/reference/chat/im.html Duke University] - AIM via GAIM
*[http://www.fsc.edu/library/virtualref.html Fitchburg State College] - AIM, MSN, Yahoo
*[http://fpc.cb.docutek.com/vrlplus/vrl_entry.asp Franklin Pierce College (NH)] - AIM, MSN, Yahoo! via Trillian
*[http://library.gallaudet.edu/im.html Gallaudet] - AIM
*[http://www.gpc.edu/~declib/chat.htm Georgia Perimeter College] - AIM, MSN, Yahoo! via Trillian
*[http://www.library.gsu.edu/services/pages.asp?ldID=68&guideID=281&ID=3112 Georgia State University] - AIM, MSN, Yahoo! via Gaim
*[http://www.gettysburg.edu/library/askquestion/ Gettysburg College] - Trillian
*[http://www.gwinnettpl.org/askus.html Gwinnett County Public Library] - AIM, MSN, and Yahoo! via Trillian
*[http://hackleylibrary.org/ Hackley Public Library] - Trillian
*[http://hplibrary.org/library/instantmessage.htm Highland Park Public Library] - AIM, Yahoo, MSN, GoogleTalk
*[http://msass.cwru.edu/harrislibrary/General/gencontact.htm#AIM Harris Library at the Mandel School of Applied Social Sciences] at Case Western Reserve University - AIM
*[http://www.homerlibrary.org/ Homer Township Public Library] - AIM, MSN, Yahoo! via Trillian
*[http://www.hccs.edu/system/library/library.html Houston Community College Libraries] - AIM, MSN, Yahoo! via Trillian
*[http://www.lansing.lib.il.us/ Lansing Public Library]- AIM, MSN, Yahoo! via Trillian
*[http://www.co.marin.ca.us/depts/lb/main/im.cfm Marin County Free Library] - AIM, MSN, Yahoo! via Trillian
*[http://www.lawlib.state.ma.us/ Massachusetts Trial Court Law Libraries] - AIM, MSN, Yahoo! via Trillian, Google Talk
*[http://library.mcmaster.ca/justask/ McMaster University] - AIM, MSN, Yahoo! via Trillian
*[http://home.moravian.edu/public/reeves/research/askReeves.htm Moravian Theological Seminary, Reeves Library] - AIM
*[http://library.morrisville.edu/talk.html Morrisville State College] - AIM
*[http://www.mppl.org/online-weblibrarian.html Mount Prospect Public Library ]- AIM, Yahoo, MSN
*[http://www.muskingum.edu/home/library/help/ask.html Muskingum College] - AIM, MSN, Yahoo! via Trillian
*[http://www.nchcpl.org/ask_librarian.htm New Castle-Henry County Public Library] - AIM, MSN, Yahoo!
*[http://library.njit.edu/aboutus/e-ref.cfm New Jersey Institute of Technology] - AIM, Yahoo!
*[http://www.ncu.edu/library/FAQs/about_elrc.asp#What%20services%20does%20the%20ELRC%20provide? Northcentral University] - ICQ
*[http://www.norwich.edu/academics/library/askalibrarian.html#IM Norwich University] - AIM, MSN, Yahoo (using GAIM for client)
*[http://www.lib.ncsu.edu/libref/im/ North Carolina State University] - AIM, GoogleTalk, MSN, and Yahoo via Gaim
*[http://www.oberlin.edu/library/im.html Oberlin College] - AIM, Yahoo, MSN, GoogleTalk, GoogleChat via Trillian
*[http://www.library.ohiou.edu/libinfo/ask-im.htm Ohio University] - Trillian
*[http://www.library.osu.edu/ The Ohio State University] - Yahoo! (in trial)
*[http://www.pct.edu/library/ Pennsylvania College of Technology] - AIM
*[http://www2.plattsburgh.edu/acadvp/libinfo/library/iref.html Plattsburgh State University] - AIM
*[http://www.providence.edu/library/chat.html Providence College] - Trillian
*[http://wally.rit.edu Rochester Institute of Technology] - Trillian
*[http://http://www.rochesterpubliclibrary.org/reference/rplmninfo.htm/ Rochester(MN) Public Library] - Trillian
*[http://library.samford.edu Samford University Library] - AIM, Yahoo! and MSN through Trillian
*[http://www.lib.siu.edu/hp/resources/morrismessenger.shtml Southern Illinois State University - Morris Messenger] - AIM, ICQ
*[http://www.spfldcol.edu/homepage/library.nsf/EB4F2767C562479445256BE5002DAE84/EEA410A88745743A85256E5F0070150D?OpenDocument Springfield College] - Trillian
*[http://www.stcharleslibrary.org/247ref/im_us.htm St. Charles Public Library (IL)] - Trillian
*[http://sjcpl.lib.in.us/asksjcpl/asksjcpl.html St. Joseph County Public Library] - Fire
*[http://ublib.buffalo.edu/libraries/help/refchat.html State University of New York at Buffalo]
*[http://library.cortland.edu State University of New York at Cortland] - AIM, Yahoo! and MSN via GAIM
*[http://www.potsdam.edu/library/home/IMService.php State University of New York at Potsdam]
*[http://vrl.temple.edu Temple University] - Trillian
*[http://www.fordlibrary.org/chat/ Thomas Ford Memorial Library] - Trillian
*[http://lib.berkeley.edu/doemoff/govinfo/gov_ask.html University of California Berkeley - Government Information] - GAIM (gTalk, AIM, Yahoo!, MSN)
*[http://denison.uchsc.edu/askalibrarian/index.html#Now University of Colorado at Denver and Health Sciences Center] - AIM, MSN, Yahoo! and GoogleTalk via Trillian
*[http://www.uflib.ufl.edu/ask.html University of Florida] - Jabber, AIM, Yahoo!, GoogleTalk via GAIM
*[http://www.uic.edu/depts/lib/digital/ University of Illinois at Chicago] - AIM, Yahoo!, and MSN via Trillian
*[http://www.library.uiuc.edu/askus/ University of Illinois at Urbana-Champaign]
*[http://www.lib.uiowa.edu/hardin/asklibrarian.html University of Iowa, Hardin Library for the Health Sciences] AIM, Google Talk, MSN and Yahoo! via Gaim
*[http://aok.lib.umbc.edu/reference/chat.php3 University of Maryland, Baltimore County] - AIM
*[[University of Michigan Libraries]] - AIM (in trial)
*[http://library.umd.umich.edu/services/im.html University of Michigan-Dearborn] - Trillian
*[http://www.d.umn.edu/lib/askus/ University of Minnesota Duluth] - AIM, Yahoo, MSN, ICQ, & GoogleTalk via Trillian
*[http://www.library.unlv.edu/ask/chat.html University of Nevada, Las Vegas] - Trillian
*[http://www.lib.unc.edu/reference/imalibrariandavis.html University of North Carolina at Chapel Hill - Davis Library] - AIM, Yahoo, MSN, Google Talk, Jabber clients via Gaim
*[http://www.lib.unc.edu/house/im_a_librarian.html University of North Carolina at Chapel Hill - Undergraduate Library] - AIM, Yahoo, MSN
*[http://www.lib.unc.edu/brauer/imbrauer.html University of North Carolina at Chapel Hill - Brauer Math/Physics Library] - AIM
*[http://library.richmond.edu/help/ask_lib/aimboatwrightinfo.htm University of Richmond] - AIM
* [http://www.usfca.edu/library/ask.html University of San Francisco, Gleeson Library] Gaim aggregator includes: AIM, MSN, Yahoo, Google, ICQ, Jabber.
*[http://www.lib.utexas.edu/services/reference/chat.html University of Texas at Austin] - AIM, MSN, Yahoo via Trillian
*[http://library.uvm.edu/dana/services/aim.html University of Vermont, Dana Medical Library] AIM
*[http://www.lib.virginia.edu/ref-aimhelp.html University of Virginia Library] AIM
*[http://westmontlibrary.org/ Westmont Public Library] - AIM, MSN, Yahoo, via Trilian
*[http://www.wfu.edu/zsr/services/information/ask.html Wake Forest University] - AIM, MSN, Yahoo! via Trillian
*[http://library.waubonsee.edu Waubonsee Community College's Todd Library] AIM, Yahoo, MSN via Gaim
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute Instant Answers@WPI] - AIM

== Libraries Using Jybe ==
*[http://www.niulib.niu.edu/ask-services.cfm Northern Illinois University]

= Blogs/Websites to Watch =
*[http://blog.uwinnipeg.ca/schwagbag/ ::schwagbag::] by Sherri Vokey
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35.
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* Instant Messaging: Quick and Dirty Reference for Teens and Others by Sarah Houghton. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik.
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2006-07-18T07:24:37Z

Cloudbliss: /* Libraries Offering SMS Reference Services */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'')
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.wavago.com/ Wavago] - Multiple network program including Skype and Google Talk, Windows only. Not a really polished user interface... (''Recommended by [[User:Ppival|Paul]]'')

*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://jybe.com JYBE] – Free co-browsing software. (''Recommended by [[User:Meredith|Meredith]]'')
*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry] National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Services

== Libraries Using IM Reference ==
*[http://www.adrian.edu/library/resources/ask.php Adrian College] - AIM, MSN, Yahoo, ICQ via Trilian
*[http://www.apl.lib.in.us/im.html Alexandrian Public Library] - Trillian
*[http://www.library.american.edu/about/services/reference/im.html American University (Washington, D.C.)] - AIM
*[http://www.arcadia.edu/library/default.aspx?id=1432 Arcadia University] - Trillian
*[http://vrl-web11.lssi.com/wcscgi/CDM.exe/northsub?SS_COMMAND=CUST_SUP&Category=AHMLREFERENCEB Arlington Heights Memorial Library] - AIM, Yahoo, MSN
*[http://www.arlingtonva.us/Departments/Libraries/ref/IQuery.aspx Arlington (VA) Public Library] - AIM, GoogleTalk/Jabber, MSN, Yahoo! via Trillian
*[http://www.barnard.edu/library/reference/index.htm#AIM Barnard College Library] - AIM
*[http://www.barringtonarealibrary.org/ Barrington Area Library] - AIM, Yahoo, MSN
*[http://library.lib.binghamton.edu/webdocs/IMpilot.html Binghamton University]- Trillian
*[http://library.queensu.ca/webmed/reference/im.html Bracken Health Sciences Library at Queen's University]- AIM, MSN, Yahoo! via Trillian
*[http://www.brown.edu/Facilities/University_Library/services/askalib.html Brown University] - AIM, Yahoo!, MSN, Trillian
*[http://www.butler.edu/library/research/ask.html Butler University] - AIM and Yahoo! via GAIM
*[http://www.library.carleton.ca/instruction/askus.html Carleton University (Ottawa)] - MSN
*[http://www.ncpl.lib.in.us/departments/reference/im.htm Carlisle Public Library] - AIM, MSN, Yahoo
*[http://cass.lib.mi.us/ask.htm Cass District Library] - Trillian
*[http://www.champaign.org/reference/contact_librarian.html Champaign Public Library] - AIM, MSN, and Yahoo! via GAIM
*[http://libraries.claremont.edu/help/askalib/ Claremont Colleges] - AIM, MSN, Yahoo
*[http://yyz.clcillinois.edu/library/libchat.cfm College of Lake County Library] - AIM, MSN, Yahoo!, ICQ via Trillian
*[http://swem.wm.edu/news/story.cfm?id=111 College of William and Mary] - Trillian
*[http://www4.cord.edu/library/reference/ask.asp Concordia College, Moorhead, MN] - AIM, Yahoo!, and MSN via Gaim
*[http://www.depauw.edu/library/get_help/#chat DePauw University Libraries] - AIM, MSN, Yahoo via Trillian; campus GroupWise
*[http://www.lib.duke.edu/reference/chat/im.html Duke University] - AIM via GAIM
*[http://www.fsc.edu/library/virtualref.html Fitchburg State College] - AIM, MSN, Yahoo
*[http://fpc.cb.docutek.com/vrlplus/vrl_entry.asp Franklin Pierce College (NH)] - AIM, MSN, Yahoo! via Trillian
*[http://library.gallaudet.edu/im.html Gallaudet] - AIM
*[http://www.gpc.edu/~declib/chat.htm Georgia Perimeter College] - AIM, MSN, Yahoo! via Trillian
*[http://www.library.gsu.edu/services/pages.asp?ldID=68&guideID=281&ID=3112 Georgia State University] - AIM, MSN, Yahoo! via Gaim
*[http://www.gettysburg.edu/library/askquestion/ Gettysburg College] - Trillian
*[http://www.gwinnettpl.org/askus.html Gwinnett County Public Library] - AIM, MSN, and Yahoo! via Trillian
*[http://hackleylibrary.org/ Hackley Public Library] - Trillian
*[http://hplibrary.org/library/instantmessage.htm Highland Park Public Library] - AIM, Yahoo, MSN, GoogleTalk
*[http://msass.cwru.edu/harrislibrary/General/gencontact.htm#AIM Harris Library at the Mandel School of Applied Social Sciences] at Case Western Reserve University - AIM
*[http://www.homerlibrary.org/ Homer Township Public Library] - AIM, MSN, Yahoo! via Trillian
*[http://www.hccs.edu/system/library/library.html Houston Community College Libraries] - AIM, MSN, Yahoo! via Trillian
*[http://www.lansing.lib.il.us/ Lansing Public Library]- AIM, MSN, Yahoo! via Trillian
*[http://www.co.marin.ca.us/depts/lb/main/im.cfm Marin County Free Library] - AIM, MSN, Yahoo! via Trillian
*[http://www.lawlib.state.ma.us/ Massachusetts Trial Court Law Libraries] - AIM, MSN, Yahoo! via Trillian, Google Talk
*[http://library.mcmaster.ca/justask/ McMaster University] - AIM, MSN, Yahoo! via Trillian
*[http://home.moravian.edu/public/reeves/research/askReeves.htm Moravian Theological Seminary, Reeves Library] - AIM
*[http://library.morrisville.edu/talk.html Morrisville State College] - AIM
*[http://www.mppl.org/online-weblibrarian.html Mount Prospect Public Library ]- AIM, Yahoo, MSN
*[http://www.muskingum.edu/home/library/help/ask.html Muskingum College] - AIM, MSN, Yahoo! via Trillian
*[http://www.nchcpl.org/ask_librarian.htm New Castle-Henry County Public Library] - AIM, MSN, Yahoo!
*[http://library.njit.edu/aboutus/e-ref.cfm New Jersey Institute of Technology] - AIM, Yahoo!
*[http://www.ncu.edu/library/FAQs/about_elrc.asp#What%20services%20does%20the%20ELRC%20provide? Northcentral University] - ICQ
*[http://www.norwich.edu/academics/library/askalibrarian.html#IM Norwich University] - AIM, MSN, Yahoo (using GAIM for client)
*[http://www.lib.ncsu.edu/libref/im/ North Carolina State University] - AIM, GoogleTalk, MSN, and Yahoo via Gaim
*[http://www.oberlin.edu/library/im.html Oberlin College] - AIM, Yahoo, MSN, GoogleTalk, GoogleChat via Trillian
*[http://www.library.ohiou.edu/libinfo/ask-im.htm Ohio University] - Trillian
*[http://www.library.osu.edu/ The Ohio State University] - Yahoo! (in trial)
*[http://www.pct.edu/library/ Pennsylvania College of Technology] - AIM
*[http://www2.plattsburgh.edu/acadvp/libinfo/library/iref.html Plattsburgh State University] - AIM
*[http://www.providence.edu/library/chat.html Providence College] - Trillian
*[http://wally.rit.edu Rochester Institute of Technology] - Trillian
*[http://http://www.rochesterpubliclibrary.org/reference/rplmninfo.htm/ Rochester(MN) Public Library] - Trillian
*[http://library.samford.edu Samford University Library] - AIM, Yahoo! and MSN through Trillian
*[http://www.lib.siu.edu/hp/resources/morrismessenger.shtml Southern Illinois State University - Morris Messenger] - AIM, ICQ
*[http://www.spfldcol.edu/homepage/library.nsf/EB4F2767C562479445256BE5002DAE84/EEA410A88745743A85256E5F0070150D?OpenDocument Springfield College] - Trillian
*[http://www.stcharleslibrary.org/247ref/im_us.htm St. Charles Public Library (IL)] - Trillian
*[http://sjcpl.lib.in.us/asksjcpl/asksjcpl.html St. Joseph County Public Library] - Fire
*[http://ublib.buffalo.edu/libraries/help/refchat.html State University of New York at Buffalo]
*[http://library.cortland.edu State University of New York at Cortland] - AIM, Yahoo! and MSN via GAIM
*[http://www.potsdam.edu/library/home/IMService.php State University of New York at Potsdam]
*[http://vrl.temple.edu Temple University] - Trillian
*[http://www.fordlibrary.org/chat/ Thomas Ford Memorial Library] - Trillian
*[http://lib.berkeley.edu/doemoff/govinfo/gov_ask.html University of California Berkeley - Government Information] - GAIM (gTalk, AIM, Yahoo!, MSN)
*[http://denison.uchsc.edu/askalibrarian/index.html#Now University of Colorado at Denver and Health Sciences Center] - AIM, MSN, Yahoo! and GoogleTalk via Trillian
*[http://www.uflib.ufl.edu/ask.html University of Florida] - Jabber, AIM, Yahoo!, GoogleTalk via GAIM
*[http://www.uic.edu/depts/lib/digital/ University of Illinois at Chicago] - AIM, Yahoo!, and MSN via Trillian
*[http://www.library.uiuc.edu/askus/ University of Illinois at Urbana-Champaign]
*[http://www.lib.uiowa.edu/hardin/asklibrarian.html University of Iowa, Hardin Library for the Health Sciences] AIM, Google Talk, MSN and Yahoo! via Gaim
*[http://aok.lib.umbc.edu/reference/chat.php3 University of Maryland, Baltimore County] - AIM
*[[University of Michigan Libraries]] - AIM (in trial)
*[http://library.umd.umich.edu/services/im.html University of Michigan-Dearborn] - Trillian
*[http://www.d.umn.edu/lib/askus/ University of Minnesota Duluth] - AIM, Yahoo, MSN, ICQ, & GoogleTalk via Trillian
*[http://www.library.unlv.edu/ask/chat.html University of Nevada, Las Vegas] - Trillian
*[http://www.lib.unc.edu/reference/imalibrariandavis.html University of North Carolina at Chapel Hill - Davis Library] - AIM, Yahoo, MSN, Google Talk, Jabber clients via Gaim
*[http://www.lib.unc.edu/house/im_a_librarian.html University of North Carolina at Chapel Hill - Undergraduate Library] - AIM, Yahoo, MSN
*[http://www.lib.unc.edu/brauer/imbrauer.html University of North Carolina at Chapel Hill - Brauer Math/Physics Library] - AIM
*[http://library.richmond.edu/help/ask_lib/aimboatwrightinfo.htm University of Richmond] - AIM
* [http://www.usfca.edu/library/ask.html University of San Francisco, Gleeson Library] Gaim aggregator includes: AIM, MSN, Yahoo, Google, ICQ, Jabber.
*[http://www.lib.utexas.edu/services/reference/chat.html University of Texas at Austin] - AIM, MSN, Yahoo via Trillian
*[http://library.uvm.edu/dana/services/aim.html University of Vermont, Dana Medical Library] AIM
*[http://www.lib.virginia.edu/ref-aimhelp.html University of Virginia Library] AIM
*[http://westmontlibrary.org/ Westmont Public Library] - AIM, MSN, Yahoo, via Trilian
*[http://www.wfu.edu/zsr/services/information/ask.html Wake Forest University] - AIM, MSN, Yahoo! via Trillian
*[http://library.waubonsee.edu Waubonsee Community College's Todd Library] AIM, Yahoo, MSN via Gaim
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute Instant Answers@WPI] - AIM

== Libraries Using Jybe ==
*[http://www.niulib.niu.edu/ask-services.cfm Northern Illinois University]

= Blogs/Websites to Watch =
*[http://blog.uwinnipeg.ca/schwagbag/ ::schwagbag::] by Sherri Vokey
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35.
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* Instant Messaging: Quick and Dirty Reference for Teens and Others by Sarah Houghton. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik.
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]