Library Success: A Best Practices Wiki - User contributions [en]

VoIP

2007-08-22T20:14:44Z

Boothc: /* Ohio */

= Libraries using VoIP =

This is a list of libraries using [http://en.wikipedia.org/wiki/Voice_over_IP VoIP (Voice over Internet Protocol)] for their telephony needs. From a thread started at [http://librarianinblack.typepad.com/librarianinblack/2007/06/voip_at_librari.html Librarian in Black].

== Libraries using VoIP (Australia) ==

[http://www.goldcoast.qld.gov.au/libraries/ Gold Coast City Council Libraries, Budall]

== Libraries using VoIP (Europe) ==

=== Netherlands ===

[http://www.dok.info/ DOK Delft Public Library]

== Libraries using VoIP (North America) ==

=== California ===

[http://www.santaclaracountylib.org/ Santa Clara County Library]

=== Florida ===

[http://www.ocls.info/ Orange County Library]

=== Georgia ===

[http://www.gsu.edu/ Georgia State University], Atlanta

[http://www.scad.edu/ Savannah College of Art and Design]

=== Indiana ===

[http://www.acpl.lib.in.us/ Allen County Public Library]

[http://www.evpl.org/ Evansville Vanderburgh Public Library]

[http://www.libraryforlife.org/ St. Joseph County Public Library], South Bend

=== Minnesota ===

[http://www.hclib.org/ Hennepin County Library]

=== Missouri ===

[http://www.kclibrary.org/ Kansas City Public Library]

[http://www.mrrl.org Missouri River Regional Library]

=== North Carolina ===

[http://www.plcmc.org/ Public Library of Charlotte and Mecklenberg County]

=== Ohio ===

[http://daytonmetrolibrary.org/ Dayton Metro Library]

[http://www.library.ohiou.edu/find/ Ohio University Libraries]

=== Texas ===

[http://www.houstonlibrary.org/ Houston Public Library]

=== Wisconsin ===

[http://www.kewaskum.lib.wi.us/ Kewaskum Public Library]

[http://www.miad.edu/ Milwaukee Institute of Art and Design]

VoIP

2007-08-22T20:14:37Z

Boothc: /* Ohio */

= Libraries using VoIP =

This is a list of libraries using [http://en.wikipedia.org/wiki/Voice_over_IP VoIP (Voice over Internet Protocol)] for their telephony needs. From a thread started at [http://librarianinblack.typepad.com/librarianinblack/2007/06/voip_at_librari.html Librarian in Black].

== Libraries using VoIP (Australia) ==

[http://www.goldcoast.qld.gov.au/libraries/ Gold Coast City Council Libraries, Budall]

== Libraries using VoIP (Europe) ==

=== Netherlands ===

[http://www.dok.info/ DOK Delft Public Library]

== Libraries using VoIP (North America) ==

=== California ===

[http://www.santaclaracountylib.org/ Santa Clara County Library]

=== Florida ===

[http://www.ocls.info/ Orange County Library]

=== Georgia ===

[http://www.gsu.edu/ Georgia State University], Atlanta

[http://www.scad.edu/ Savannah College of Art and Design]

=== Indiana ===

[http://www.acpl.lib.in.us/ Allen County Public Library]

[http://www.evpl.org/ Evansville Vanderburgh Public Library]

[http://www.libraryforlife.org/ St. Joseph County Public Library], South Bend

=== Minnesota ===

[http://www.hclib.org/ Hennepin County Library]

=== Missouri ===

[http://www.kclibrary.org/ Kansas City Public Library]

[http://www.mrrl.org Missouri River Regional Library]

=== North Carolina ===

[http://www.plcmc.org/ Public Library of Charlotte and Mecklenberg County]

=== Ohio ===

[http://daytonmetrolibrary.org/ Dayton Metro Library]
[http://www.library.ohiou.edu/find/ Ohio University Libraries]

=== Texas ===

[http://www.houstonlibrary.org/ Houston Public Library]

=== Wisconsin ===

[http://www.kewaskum.lib.wi.us/ Kewaskum Public Library]

[http://www.miad.edu/ Milwaukee Institute of Art and Design]

User:Boothc

2007-07-18T17:41:57Z

Boothc:

Online Reference

2007-07-18T17:26:02Z

Boothc:

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]

== Libraries Offering Skype Reference Services ==
*[http://www.library.ohiou.edu/ask/skype.html Ohio University Libraries, Athens, OH]

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving the Vermont Community and Technical Colleges]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robinson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

Online Reference

2007-07-18T17:23:19Z

Boothc: /* Libraries Using MeeboMe for Embedded Chat */

= Software for SMS Reference =
*[http://www.google.com/sms/ Google SMS]
*[http://www.altarama.com.au/refxsms.htm Altarama's Reference by SMS]

= Software We Like for IM Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://www.ceruleanstudios.com/ Trillian] - Multiple network program (''Recommended by [[User:Meredith|Meredith]]'')
*[http://gaim.sourceforge.net/ Gaim] - Open Source, multiple network (''Recommended by [[User:Meredith|Meredith]]'') (renamed [http://www.pidgin.im/ Pidgin] as of April 6, 2007)
*[http://fire.sourceforge.net/ Fire] - Open Source, Mac, multiple network (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.adiumx.com/ Adium] - Open Source, Mac, multiple networks (''Recommended by [[User:Walkingpaper|Aaron]]'')
*[http://www.meebo.com Meebo] - Multiple network, web-based interface (''Recommended by [[User:JonHaupt|Jon]]'')
** Also: [http://www.meebome.com Meebo me!] is a widget that lets people chat at you directly through your web site.
*[http://www.miranda-im.org/ Miranda] - Has anyone tried the Miranda client? This isn't a recommendation, but a query.
*[http://www.masternewmedia.org/news/2007/05/20/webbased_instant_messengers_a_miniguide.htm Web-Based Instant Messengers: A Mini-Guide] - listing of 12 web-based IM options

= Software We Like for Other Types of Online Reference =
''If you would like to recommend software, please sign your name to the recommendation so that we know it's not from a vendor. An explanation of why you like this software would be great too!''

*[http://skype.com Skype] - Free VOIP Software (''Recommended by [[User:Meredith|Meredith]]'')
*[http://get.live.com/messenger/overview Windows Live Messenger] - Free Voice, Video, Sharing features (''Recommeded by [[User:Colin|Colin]]'']

= Libraries Using Virtual Reference Services =

Check out the LISWiki's [http://liswiki.com/wiki/List_of_libraries_providing_virtual_reference_services List of libraries providing virtual reference services] for a list of libraries providing Virtual Reference services of all kinds.

== Libraries Offering SMS Reference Services ==
*[http://biblioteksvar.no/en/ Biblioteksvar]
*[http://library.curtin.edu.au/contact/sms.html Curtin University of Technology]
**Curtin University Library in Australia has an [http://library.curtin.edu.au/contact/sms.html SMS a Query] reference service. This paper [http://conferences.alia.org.au/online2005/papers/a12.pdf "TXTing Librarians @ Curtin"] was presented at the [http://online.alia.org.au/ Information Online conference]in February 2005.
*[http://www.library.qut.edu.au/ask.jsp Queensland University of Technology Library (MessageNet.com.au)]
*[http://www.selu.edu/Library/ServicesDept/referenc/textalibrarian.html Southeastern Louisiana University] (Altarama’s Reference by SMS)
*[http://www.swin.edu.au/lib/inquiry/contact.htm#sms Swinburne University of Technology Library]
*[http://www.nlb.gov.sg/CPMS.portal?_nfpb=true&_pageLabel=CPMS_page_RL_LKC_Services_enquiry National Library Board Singapore, Lee Kong Chian Reference Library SMS Enquiry Service]
*[http://www.ocls.info/xplor/default.asp?bhcp=1 Orange County Library System (Florida)]

== [[Libraries Using IM Reference]] ==
[[Libraries Using IM Reference|This section now has its own page.]]

== Libraries Using MeeboMe for Embedded Chat ==
*[http://www.albion.edu/library/ask_a_librarian.asp Albion College, Albion, MI]
*[http://www.chamberscountylibrary.org/live.htm H. Grady Bradshaw Chambers County Public Library]
*[http://www.beaufortcountylibrary.org Beaufort County Public Library, Beaufort South Carolina]
*[http://library.lib.binghamton.edu/webdocs/askalibrarian.html Binghamton University Libraries]
*[http://cheshirelibrary.org/teens Cheshire Public Library, Cheshire, CT]
*[http://swem.wm.edu/resources/subject-guides/classical-studies.cfm The College of William and Mary's Earl Gregg Swem Library]
*[http://www.cmpl.org/contactus Clinton-Macomb Public Library]
*[http://www.darienlibrary.org/contact.php Darien Public Library]
*[http://www.mclibrary.duke.edu Duke University Medical Center Library]
*[http://www.exeterpubliclibrary.org/ Exeter Public Library]
*[http://library.gmu.edu/mudge/IM/IMRef.html George Mason University]
*[http://www.gvsu.edu/library/index.cfm?id=F12ED967-0001-DDB0-894D6E623846E42A Grand Valley State University]
*[http://hartness.vsc.edu Hartness Library System Serving the Vermont Community and Technical Colleges]
*[http://www.hostos.cuny.edu/library/hcc/help.asp Hostos Community College Library]
*[http://library.hccs.edu/learn_how/askalib.php Houston Community Colleges]
*[https://www.gl.iit.edu/services/ref/ask.htm Illinois Institute of Technology]
*[http://gryphonsanddragons.blogspot.com Johnson County Library Teen Book Group]
*[http://www.lib.ksu.edu/reference/vref/index.html Kansas State University Library]
*[http://www.mcmillanlibrary.org/library/askmcm.html McMillan Memorial Library, Wisconsin Rapids]
*[http://lacrosselibrary.org/ La Crosse Public Library, La Crosse, WI]
*[http://www.livermore.lib.ca.us Livermore Public Library, Livermore, CA]
*[http://www.library.mun.ca/hsl/chat.php Health Sciences Library, Memorial University of Newfoundland]
*[http://www.library.mun.ca/swgc/chat.php Ferris Hodgett Library, Memorial University of Newfoundland]
*[http://swilley.mercer.edu/askmercer.asp Mercer University - Atlanta]
*[http://www.mmrls.org/met_staff.htm Metrowest MA Regional Library System, Waltham Massachusetts]
*[http://www.mc3.edu/sa/lib/im.htm Montgomery County Community College Libraries, Blue Bell, PA]
*[http://www.norwich.edu/academics/library/index.html Norwich University, Northfield, VT]
*[http://www.library.ohiou.edu/ask/index.html Ohio University Libraries, Athens, OH]
*[http://osulibrary.orst.edu/cascades/chat.htm Oregon State University--Cascades Campus]
*[http://www.parkridgelibrary.org/askil.html Park Ridge Public Library--Reference Department]
*[http://www.parkridgelibrary.org/ya/yaindexorange.html Park Ridge Public Library--Young Adult Department]
*[http://www.myspace.com/libraryloft Public Library of Charlotte and Mecklenburg County The Loft @ ImaginOn]
*[http://library.samford.edu/service/askalib.html Samford University Library]
*[http://www.scls.info/about/im/index.html South Central (WI) Library System]
*[http://www.stanford.edu/group/ic/cgi-bin/drupal/contact Stanford University Library Information Center]
*[http://www.stolaf.edu/library St. Olaf College Libraries]
*[http://www.albion.edu/library/ask_a_librarian.asp Stockwell-Mudd Library, Albion College, Albion, MI]
*[http://www.stoughtonpubliclibrary.org/im.htm Stoughton Public Library, Stoughton, WI]
*[http://www.fordlibrary.org/chat Thomas Ford Memorial Library]
*[http://jeffline.jefferson.edu/SML/reference/ask.html Thomas Jefferson University, Scott Memorial Library]
*[http://www.lib.berkeley.edu/doemoff/govinfo/gov_online.html University of California Berkeley Library]
*[http://denison.uchsc.edu/askalibrarian/index.html University of Colorado Denver and Health Sciences Center - Denison Memorial Library]
*[http://www.lib.uwaterloo.ca/asklib/ University of Waterloo, Ontario]
*[http://www-lib.uwyo.edu/services/ask.cfm University of Wyoming, William Robinson Coe Library]
*[http://www.lib.uiowa.edu/hardin/chat.html Hardin Library for the Health Sciences, University of Iowa]
*[http://www.library.umass.edu/ask/im/ University of Massachusetts, Amherst - W.E.B. Du Bois Library]
*[http://library.usm.maine.edu/research/askus/index.html University of Southern Maine Libraries]
*[http://chat.waubonsee.edu/~aburke/ Waubonsee Community College (Todd Library) - Adam Burke, Librarian]
*[http://www.lib.purdue.edu/mel Purdue University - Management and Economics Library]
*[http://www.wsulibs.wsu.edu/24-7/IM.html Washington State University]
*[http://www.wou.edu/provost/library Western Oregon University] [http://camila.pbwiki.com/IM+Reference (Info on our setup)]
*[http://library.willamette.edu/help/ Willamette University]

== Libraries Using Chatango for Embedded Chat ==
*[http://www.library.southernct.edu/de_home.html Southern Connecticut State University - Buley Library]
*[http://library.ucalgary.ca/services/libraryconnection/ University of Calgary - Library Connection] (embedded within Blackboard CMS)
*[http://osulibrary.oregonstate.edu/ Oregon State University Libraries]
*[http://www.wpi.edu/Academics/Library/Help/refchat.html Worcester Polytechnic Institute - Instant Answers]

== Libraries Using Plugoo for Embedded Chat ==
*[http://library.law.wisc.edu/ University of Wisconsin Law Library]
*[http://library.temple.edu/articles/subject_guides/education.jsp Temple University Libraries (Education Guide)]

= Blogs/Websites to Watch =
*[http://walkingpaper.org/ Walking Paper] by Aaron Schmidt
*[http://librarianinblack.typepad.com/librarianinblack/ Librarian in Black] by Sarah Houghton-Jan
*[http://www.teachinglibrarian.org/weblog/blogger.html Digital Reference] by Stephen Francoeur
*[http://info.winnefox.org/blogs/ask/ AskAway @ Winnefox ] by Joy Schwarz

= Specific Blog Posts/Articles to Check Out =
*[http://walkingpaper.org/358 IM Talking Points] at Walking Paper by Aaron Schmidt.
*[http://librarianinblack.typepad.com/librarianinblack/2007/04/instant_messagi.html Instant messaging and security: how to talk to IT] at Librarian in Black by Sarah Houghton-Jan
*[http://www.ibiblio.org/fred/pubs/stutzman_pub7.pdf Collaborative reference work in the blogosphere] by Jerrey Pomerantz and Frederic Stutzman
*[http://www.pewinternet.org/PPF/r/162/report_display.asp Teens and Technology] from the Pew Internet & American Life Project (July 2005)
*[http://media.aoltimewarner.com/media/newmedia/cb_press_view.cfm?release_num=55254160 AOL Second Annual Instant Messaging Trends Survey]
*[http://libraryjournal.com/article/CA512192.html?display=searchResults&stt=001&text=im+me IM Me] by Aaron Schmidt and Michael Stephens. Featured in ''Library Journal'' in April, 2005
*[http://babyboomerlibrarian.blogspot.com/2005/05/chat-reference-at-morrisville-state.html Chat Reference at Morrisville State College Library] by Bill Drew. Featured in Ronan, Jana, ed. ''Chat reference : a guide to live virtual reference services''
*[http://www.charlestonco.com/comp.cfm?id=47&CFID=9689640&CFTOKEN=6638826 Virtual Reference Software Comparative Review] by Jody Condit Fagan. ''The Charleston Advisor'', April 2005, pp. 16-35. (Behind a subscription wall.)
*[http://www.pewinternet.org/PPF/r/133/report_display.asp How Americans Use Instant Messaging] from the Pew Internet & American Life Project (September 2004)
* Web-Based Chat VS. Instant Messaging by Sarah Houghton-Jan and Aaron Schmidt. Featured in ''ONLINE'', Jul/Aug 2005.
*[http://www.oregonlibraries.net/staff/?p=178 web-based chat vs. instant messaging] by Caleb Tucker-Raymond at the L-net staff information blog.
*[http://southernlibrarianship.icaap.org/content/v06n01/chase_d01.htm Papa's Got A Brand New (Virtual )Bag] by Darren Chase
*[http://lbr.library-blogs.net/war_what_is_it_good_for.htm War... What is it good for?] by Luke Rosenberger from lbr weblog. Post looks at the "war" between web-based virtual reference services and IM.
*[http://www.teachinglibrarian.org/weblog/2005/06/web-based-chat-and-im-not-eitheror-but.html Web-based chat and IM: Not "either/or" but "both/and"] by Stephen Francoeur from Digital Reference.
*[http://www.homerlibrary.org/HomerILA.ppt IM Reference: What We've Learned] (Homer Township @ Illinois Library Association; October 14, 2005)
*[http://www.ala.org/ala/aasl/aaslpubsandjournals/kqweb/kqarchives/v33/333Houghton.htm Virtual Reference @ Your Library] by Sarah Houghton-Jan. Featured in ''KnowledgeQuest'', Jan/Feb 2005.
*[http://edificeref.info/?p=71 Trillian training materials] - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
*[http://www.american.edu/tesol/Baron-SeeYouOnlineCorrected64.pdf See You Online: Gender Issues in College Student Use of Instant Messaging] by Naomi S. Baron, Department of Language and Foreign Studies, American University. In addition to interesting findings, this paper includes useful terminology for discussing IM.
* [http://www.ala.org/ala/pla/plapubs/publiclibraries/julyaugust2005.pdf Instant Messaging: Quick and Dirty Reference for Teens and Others] by Sarah Houghton-Jan. Featured in ''Public Libraries'', Jul/Aug 2005.
* [http://blog.uwinnipeg.ca/schwagbag/archives/2005/06/iming_goes_live.html IM goes live at UNLV Libraries] by Sherri Vokey at ::schwagbag::
* [http://www.ericdigests.org/1999-4/digital.htm Building and Maintaining Digital Reference Services] ERIC Digest by Joann M. Wasik (1999).
* [http://librariansatthegate.blogspot.com/2006/01/implementing-instant-message-im.html Implementing an instant message (IM) reference service] by Alec at Librarians at the Gate
* [http://www.lib.unc.edu/reference/eref/gaim/ Gaim Setup for Library IM Services] by Pam Sessoms and Charles Cobine, UNC-Chapel Hill's Davis Library.
*[http://ricklibrarian.blogspot.com/2006/09/using-fee-based-databases-in-virtual.html Using Fee-Based Databases in a Virtual Reference Setting] September 2006
*[http://ricklibrarian.blogspot.com/2006/10/collaboration-as-norm-in-reference.html Collaboration as the Norm in Reference Work by Jeffrey Pomeranz] A review of the article in RUSQ Fall 2006
*Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) [http://www.haworthpress.com/store/Toc_views.asp?sid=2PLHFLQ79HPX8GESAVH8RJ45C91R1RA9&TOCName=J106v13n04%5FTOC&desc=Volume%3A%2013%20Issue%3A%204l Connecting to Students: Launching Instant Messaging Reference at Binghamton University.] College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

[[Category:Technology]]
[[Category:Reference Services and Information Literacy]]
[[Category:Online Reference]]

User:Boothc

2007-01-08T14:17:28Z

Boothc:

Char Booth is a Reference & Instruction Librarian and Communication Bibliographer for the [http://www.library.ohiou.edu/find/ Ohio University Libraries]. For more information and ways to contact Char:

*[http://www.library.ohiou.edu/subjects/commwiki/index.php/Main_Page CommWiki]

*[http://www.library.ohiou.edu/subjects/commblog/ CommBlog]

*[http://infotree.library.ohiou.edu/single-records/3889.html InfoTree Profile]

User:Boothc

2007-01-08T14:16:39Z

Boothc:

I'm a Reference & Instruction Librarian and Communication Bibliographer for the [http://www.library.ohiou.edu/find/ Ohio University Libraries]. For more information and ways to contact me:

*[http://www.library.ohiou.edu/subjects/commwiki/index.php/Main_Page CommWiki]

*[http://www.library.ohiou.edu/subjects/commblog/ CommBlog]

*[http://infotree.library.ohiou.edu/single-records/3889.html InfoTree Profile]

User:Boothc

2006-12-08T22:29:50Z

Boothc:

I'm a Reference & Instruction Librarian and Communication Bibliographer for the [http://www.library.ohiou.edu/find/ Ohio University Libraries]. For more information and ways to contact me:

*[http://infotree.library.ohiou.edu/single-records/3889.html InfoTree Profile]

*[http://www.library.ohiou.edu/subjects/commblog/ Communication Blog]

Wiki User List

2006-12-08T21:59:02Z

Boothc: /* Members of the LibSuccess Wiki Community */